Client Care

Question 1

Why is it important to build a good relationship with clients?

Answer 1

Building good relationships with clients promotes a business’s brand, increases market exposure and encourages repeat business.

Question 2

What are the Duke of Roxburghe’s visions and objectives?

Answer 2

The Duke’s primary objective is to preserve the Estate for his son, and future generations. All assets are to be utilised in order to generate new and sometimes unique income streams.

Question 3

Why is it important to communicate clearly and set realistic timelines?

Answer 3

By delivering messages clearly, there is no room for misunderstanding or alteration of messages, overall decreasing the potential for conflict.
Setting unrealistic timelines often leads to client disappointment. It also looks rather unprofessional for a firm to not be able to achieve timelines.

Question 4

Give me an example of a topic you may discuss in the tenant farmers forum?

Answer 4

1. Future of farm subsidies
2. Environmental matters