Client Care Flashcards
1
Q
How are KPI’s set
A
In face to face meetings with either my Line Manager or Managing Director
2
Q
What is the RICS Complaints procedure
A
Two stages,
1: 7 day acknowledge, 28 day response
2: External party to intervene via alternative dispute resolution
3
Q
What is Alternative dispute resolution
A
An external provider paid for by the company should the complaint reach stage 2.
