Client Care

Question 1

Why do you ensure Client care?

Answer 1

To get repeat business and maintain the firms and the RICS reputation

Question 2

Rule 2 and 3 of the Rules of Conduct

Answer 2

2: member and firms must maintain professional competency and ensure work is carried out by competent individuals with the necessary expertise

3: members and firms must provide a good quality diligent service

Question 3

When have you provided good client care?

Answer 3

Basingstoke - alongside our obligations to dispose of the land parcels, I regularly updated my client with market research reports to inform them on local sales data and competition

Question 4

Complaints handling procedure?

Answer 4

• Try to resolve my self
• inform a director in my team and the Complains handling officer
• 3 days or acknowledge
• 10 days to resolved followed by another 10 days
• ADR : CEDR

Question 5

How do you maintain good client care

Answer 5

• good and regular communication
• fulfilling their objectives

Question 6

What do you have in mind when meeting new clients

Answer 6

-Represent the business in the best manor
- understand their objectives and add value
- understand their preferred communication