Clerical Operations Flashcards
1
Q
- Which department of an office is
responsible for hiring new personnel? - Office of the President
- Accounting Department
- Logistic and Supply
- Human Resource Department
A
Human Resource Department
2
Q
- Which computer program should you
go if you want to email a company? - Word
- Excel
- Outlook
- Powerpoint
A
Outlook
3
Q
- This is a telephonic transmission of
scanned documents of texts and images
to a telephone number connected to a
printer. - Photocopying Machine
- Fax Machine
- Typewriter
- Inkjet Printer
A
Fax Machine
4
Q
- The chief financial officer is
responsible for the financial matters and
financial management of a corporation,
she is also known as the _______. - Auditor
- Treasurer
- Chief Executive Officer
- Manager
A
Treasurer
5
Q
- Which department of a company is
responsible for cash register operations
and payment processing? - Cashier
- Billing
- Accounting
- Budget
A
Cashier
6
Q
- What is the correct filing arrangement
for the following names? - Angeles, Mario P.
- Angeles, Maricel P.
- Angeles, Marissa P.
- Angeles, Maria P.
- 4,2,1,3
- 4,1,2,3
- 4,3,2,1
- 4,1,3,2
A
4,2,1,3
7
Q
- All of the following items are found in
the Official Receipt form except _____. - Name and address of the buyer
- Signature of the recipient
- Quantity of the items paid
- Credit Card Number of the
customer
A
Credit Card Number of the
customer
8
Q
- The method of indexing and filing
where names are in alphabetized order. - Numeric
- Metric
- Geographic
- Alphabetic
A
Alphabetic
9
Q
- Which is the best way to address a
correspondence for the President of the
Philippines? - His Excellency Ferdinand Marcos
Jr. - His Excellency President
Ferdinand Marcos Jr. - President Ferdinand Marcos Jr.
- President BBM
A
His Excellency President
Ferdinand Marcos Jr.
10
Q
- How do you address the Queen of
England when you talk about her? - Her Highness the Queen
- Her Majesty Queen Elizabeth II
- Queen Elizabeth II her Highness
- Queen Elizabeth II her Majesty
A
Her Majesty Queen Elizabeth II
11
Q
- Your boss asked you to send her a
soft copy of your latest résumé. An
example of a soft copy is: - A print out copy usually in a
paper - Original copy written in a paper
- A copy saved in a computer
and sent through email - A copy from a Xerox machine
A
A copy saved in a computer
and sent through email
12
Q
- When a company asked you to
submit your latest CV, what does CV
stand for? - Curriculum Vitum
- Curriculum Virtue
- Curriculum Vitae
- Curriculum Vital
A
Curriculum Vitae
13
Q
- It is the section of Accounting
Department in a company that records
goods and services that it receives and
the payments it owes. - Budget
- Payroll
- Accounts Payable and
Receivable - Inventory
A
Accounts Payable and
Receivable
14
Q
- Which of the following is not a
function of Accounting Department in a
big corporation? - Prepare Interim Financial
Statements - Inventory Management
- Bank Reconciliation
- Internal and External Auditing
A
Internal and External Auditing
15
Q
- He is the highest ranking executive
manager in a corporation and he is the
top person in command in an
organization. - Chief Financial Executive
- Chief Executive Officer
- Executive Admin. Officer
- Chief Executive Assistant
A
Chief Executive Officer
16
Q
- Which of the following is not a
responsibility of a clerical worker? - Marketing and promotion for
customers - Filing and updating purchase
orders - Updating and billing buyer’s
account - Answering business emails
A
Marketing and promotion for
customers
17
Q
- Arrange the proper filing of the
following in alphabetical order:
A. Lieutenant Colonel Mark David
B. Atty. Elen Rodriguez
C. Captain Max Aquino
D. Dr. Juan Castro - CDAB
- CDBA
- BDCA
- BCDA
A
BCDA
18
Q
- Arrange the proper filing of the
following in alphabetical order:
A. Sec. Dinky Soliman
B. Sec. Richard Gordon
C. Sec. Voltaire Gazmin
D. Sec. Armin Luistro - DABC
- DACB
- CBDA
- CBAD
A
DABC
19
Q
- How much is the present ValueAdded-Tax in the Philippines?
- 12% of gross profit
- 12% of cost of goods sold
- 12% of gross sales
- 12% of net income
A
12% of gross sales
20
Q
- This department of the company is
responsible for preparing and updating
customers’ accounts: - Purchasing section
- Cashier section
- Billing Section
- Releasing section
A
Billing Section
21
Q
- This is a type of document issued by
a seller to a buyer relating to a sale
transaction and indicating the products,
quantities and prices sold to the buyer. - Check voucher
- Purchase order
- Delivery receipt
- Sales invoice
A
Sales invoice
22
Q
- Which of the following is not a usual
document used in a sales company? - Form 137
- Delivery receipt
- Sales invoice
- Purchase order
A
Form 137
23
Q
- One of the responsibilities of a
clerical job is answering and tending
phone calls. Which is the best way to
answer a phone call in a company? - Say “Hello,” and wait for the
caller to speak. - Run and get a pen and notebook
then pick up the phone. - Answer the phone politely and
give your department or
company name. - Wait for fellow employees to
answer the phone.
A
Answer the phone politely and
give your department or
company name.
24
Q
- An example of a hard copy
document is: - PDF file letter
- Company email message
- A business letter saved in USB
- Business letter in a paper
A
Business letter in a paper
25
25. What does a CC means in an email
message?
1. Copy sent
2. Copy furnished
3. Copy cat
4. Client copy
Copy furnished
