Cleaning Procedures By Area

Question 1

What is the purpose of a lobby in a building?

Answer 1

A room or corridor that separates the inside rooms of a building from the outside, requiring constant cleaning due to heavy public traffic.

Question 2

List the equipment needed for cleaning the lobby.

Answer 2

• Broom and dustpan
• Mop and bucket (or rag/sponge)
• All-purpose cleaner
• Glass cleaner

Question 3

What is the first step in cleaning the lobby?

Answer 3

Swab any excess water from the floor using dry mop, rag or sponge.

Question 4

What must be inspected and cleaned in a restaurant area?

Answer 4

• Legs of chairs and tables
• Floors
• F&B service equipment like trolleys
• Lighting fixtures and bulbs
• Furniture for wear and tear

Question 5

What is a function room?

Answer 5

A space that requires a complete daily cleaning schedule, including inspection and cleaning of walls, windows, fixtures, draperies, pictures, lamps, and furniture.

Question 6

How often should public restrooms be cleaned?

Answer 6

More frequently than guest bathrooms, sometimes every hour.

Question 7

What is the first step in cleaning public restrooms?

Answer 7

Check the status of the room by knocking and announcing ‘housekeeping’.

Question 8

Fill in the blank: Equipment needed for cleaning public restrooms includes all-purpose cleaner, clothes, sponges, ______, broom and dustpan, mop and bucket.

Answer 8

bowl brush

Question 9

What should be done after flushing toilets and urinals during cleaning?

Answer 9

Apply cleaner around, under the lip of the bowl, and let it stand while attending to other tasks.

Question 10

What is the procedure for cleaning toilets and urinals?

Answer 10

• Scrub the inside with a bowl brush
• Clean exterior surfaces top to bottom
• Wipe dry all exterior surfaces and polish handles

Question 11

What should be done before entering guest rooms for cleaning?

Answer 11

Check room assignment, confirm room number, and determine room status.

Question 12

What should a housekeeping staff do if a guest is not in the room?

Answer 12

Place vacuum cleaner and cleaning supplies in the room where they will not be tripped over.

Question 13

What materials are included in bedding?

Answer 13

• Sheets
• Pillow cases
• Blankets
• Pillows
• Bedcover/bedspread
• Valence or bed skirt
• Bed pad

Question 14

What is the first step in the bedmaking procedure?

Answer 14

Place the bed pad.

Question 15

What should be avoided while bedmaking?

Answer 15

• Letting linens touch the floor
• Bending; instead, squat or sit
• Carrying the mattress
• Wearing too much jewelry

Question 16

What is the purpose of turning down a bed?

Answer 16

To prepare the bed for the evening, ensuring the room is tidy and welcoming.

Question 17

What should be checked in the bathroom during the turn down service?

Answer 17

• Cleanliness
• Orderliness
• Defects
• Supplies

Question 18

What is done with the bedcover during turn down service?

Answer 18

Fold the bedcover back gently to form a three-way fold and place it in the closet or on the luggage rack.

Question 19

True or False: It is acceptable to touch guest belongings while cleaning.

Answer 19

False

Question 20

What should be done if there are unusual incidents while cleaning?

Answer 20

Report any unusual incidents.