Classifications

Question 1

Cleanliness & Condition

Answer 1

These standards address hygiene and maintenance

Question 2

Courtesy & Manners

Answer 2

These standards address basic good manners and social skills

Question 3

Efficiency

Answer 3

These standards address the expected time of delivery of service

Question 4

Food & Beverage Quality

Answer 4

These standards relate to the quality of the food and beverage provided

Question 5

Graciousness, Thoughtfulness & Sense of Personalized Service

Answer 5

These standards address the sense of individualized attention, care, concern and the ability to anticipate guest needs intuitively

Question 6

Guest Comfort & Convenience

Answer 6

These standards impact a guest’s physical comfort and ease as well as reduce anxiety and embarrassment

Question 7

Sense of Luxury

Answer 7

These standards are designed to represent areas of the guest experience that are particularly noteworthy. They are not always intended to represent physical items and can be expressions of exceptional care and concern

Question 8

Staff Appearance

Answer 8

These standards address the staff’s personal appearance and posture

Question 9

Technical Execution, Skill & Knowledge

Answer 9

These standards relate to staff’s technical training, competence and expertise

Question 10

Wellness

Answer 10

These standards reflect areas where the guest can expect to experience and/or continue lifestyle choices that enhance their overall sense of well-being