class & tests Flashcards
Workgroup
2 or more people working together without shared goals or product
Team
2 or more people with common goal, vision,
informal groups
- inevitable
- from natural relationships, etc.
- can be + or -
work groups function at 3 levels
dependent, independent & interdependent
dependent groups are
authoritative
independent groups are
most common. super is not controlling boss. can perform well
interdependent
work as a team
disadvantages of teams
startup investment, difficult, new leadership capabilities, productivitiy devrease at first
, people can quit
10 reasons teams fail
1-fail to link initiative and business goals
2- telling & selling vs exploring advantages & disadvantages
3- Aassuming people will support change required
4- underesimate power of fear
5- Unrealistic expectation of how long teams take
6- Lack of commitment from managment
7- Inadequate resources - time, staffing , etc
8- adding too many other initiatives
9- not willing to model changes
10- Failure to celebrate all progress
q3 according to text controlling and coarching are becoming combined.
True
q3 Strategic control points eliminate the possibility of over or under controlling
False
q3 business dashboards are detailed indicators of performance that are usefull to supervisors controll process
false
q3 benchmarking may involve chevkcking customers or customs for info about a service’s quality or other characteristics
true
292
q3 most critical element of control process is technology
false
q3 supers should perform informal performance reviews more often than required
true
q3 Performance reviews include objective & subjective factors to be evaluated firmly and equally
true
315
q3 measurement by objectives is appraisal system that can be used for all employees
true
q3 with new employees feedback should be supplied as soon as problems arries
true
q3 4 ethical traps:
true
confidentality, inconsistency, validity, bias
329
q4 Taft Hatley act outlawed closed shop & started right to work
True
q1 emotionaly intelligent leaders achieved have personal comptetence and social comptence
true
q1 to get aloong with people must make couple of decisions: administrative & technical
false
q1 situational & contingency leadership somewhat similar in getting results
true
181
q1 leadership should be primary focus of super
false
183
q1 good supervisors are willing to periodically examine their explicit assumptions about nature of motivation
false
176
q1 only concern super has of communication is it was understood & acted upon
false
q1 several contingency factors that effect choice of communication method
true 201
q1 employees most affected by verbal communication followed by writing
false
208
q1 author suggests llestening should be 50% of communication
false
q1 3 categories of learning
visual, aditory & doing?
false
t. staffing is a function of management
true
t. text has 10 of Henri Feyol’s axioms
true
8
t. Unity of command means orders flow upper mangement
false
8
t. supervisors are mainly interested in management of resources & attainment of results
true
8
t. supervisors make plans & then set goals based on said plans
false
t. 2 general directions of flow in communications
true. lecture.
t. to make goals more compelling they must focus on results & key activities
false
t. SMART stands for
Specific Measurable Attaibanble R T
t. to increase effectiveness and chances of execution super should tailor method to informal leaders
true
lecture
t. mbo stands for
measurement by objective
t. text lists 5 different types of plans
True
41
t. problem solving is a part of the decision making process.
false
t. decentralize organiztion pushes decisions to lower levels & has tighter control as they are closer to the work
false
t. result of high turnover
true
131
t. number of ways to provide trainings
4.
145
1-hit or miss
2-sink or swimm
3-trial & error
4-structures & schematic
text list 4 classic indicators if training successful
true
t. 4 dimensions of emotional intelligence
true 1-Self aware 2-self management 3- social aware 4- relationship management
t. employee maturity does not influence leadership role
false
t. situation is similar to contingency leadership
true
t. communication is link between plans and actions
true
198
t. communications as 4 directsions?
true
up down
sideways in & out
t. values set organization direction
false
t. there are 2 general types of communication
true!
202
writen & spoken
t. effectiveness of communication depends on
false
t. participator leadership needs
- quality relations
- complex & precision of task
- degree of flexibility by super & organization
181
t. master planning comes under what basic principle
unity of direction
8
t. Hershey blanchard is based on
type of leashership needed based on development stage of employee
t. taft Hartley act allows supers to join unions?
composed of supervisors
5
t. democratic leadership is similar to
consultative
t. ways to determine training needs
gaps between expected & actual behavior
