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NURS 4550: Leadership > Class 2 > Flashcards

Class 2 Flashcards

1
Q

what does a manager do? (6)

A
  • goal sets
  • motivate
  • communicate
  • employee discipline
  • hire
  • create solutions to problems
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2
Q

what are the roles of a point of care manager (3)

A
  • best practice
  • lead by examples
  • professional development
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3
Q

what are the roles of senior nurse managers (2)

A
  • deal w money
  • set goals
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4
Q

define: managing

A
  • the process of leading and directing all or part of an organization thru the deployment and manipulation of resources
  • coordination and integration of nursing resources to accomplish nursing care, service goals, and objectives
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5
Q

what are the roles & functions of mngmt (4)

A
  • have an assigned position
  • legitimate source of power
  • expected to carry out specific functions, duties, and responsibilities
  • emphasize control, decision making, and foster an enviro that promotes goal attainment
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6
Q

define: leading (2)

A
  • an interactive process that provides needed guidance and direction
  • process of engaging and influencing others
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7
Q

what are the top 3 competency categories for leadership & mngmt?

A
  • personal qualities
  • interpersonal skills
  • thinking skills
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8
Q

what are 3 mngmt theories

A
  • scientific mngmt (Taylor)
  • bureaucratic theory (Weber)
  • human relations (organizational behavior)
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9
Q

with scientific mngmt, what is the goal of mngmt

A
  • secure maximum prosperity for the employer, coupled w maximum prosperity for each employee
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10
Q

with scientific mngmt, what are the principles of mngmt (4)

A
  • use science to determine the best way to do a job
  • match the worker to the job & train them for the job
  • monitor performance and provide training when needed
  • managers plan & train, workers execute the task
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11
Q

what is bureaucracy (7)

A

an organizational structure that is characterized by:
- many rules
- standardized processes
- procedures and requirements
- number of desks
- meticulous division of labor & responsibility
- clear hierarchies and professional
- almost impersonal interactions between employees

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12
Q

what are characteristics of bureaucratic theory (6)

A
  • task specialization
  • hierarchical authority
  • formal selection
  • rules & requirements
  • impersonal
  • career orientation
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13
Q

with human relations theory, if employees perceive that their work has significance, they are motivated to…

A
  • be more productive and produce higher quality work
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14
Q

what did the Hawthorne Studies show?

A
  • workers increase their output if they believe manager cares about them
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15
Q

most employees spend the greatest part of their work life as….

A
  • followers
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16
Q

leadership effectiveness depends on the relationship between…

A
  • leaders & followers
17
Q

leaders can also be…

A
  • followers in some settings and activities
18
Q

what is involved in “following”

A
  • active participant in relationship w leader
  • engage the leader or manager by contributing to the work that needs to be done
19
Q

what are characteristics of constructive followers (3)

A
  • self directed and have initiative
  • proactive
  • supportive commitment
20
Q

what are qualities of good followers (8)

A
  • judgement
  • work ethic
  • competence
  • honesty
  • courage
  • discretion
  • loyalty
  • ego mngmt
21
Q

what are results of poor followership (4)

A
  • not much gets done/tasks not well done
  • poor work ethic
  • bad morale
  • unsatisfied customers
22
Q

define: problem solving (2)

A
  • gap between current situation and what should be happening
  • recognize that you need to address the situation
23
Q

define: decision making (2)

A
  • the process within the process of problem solving
  • choosing between courses of action
24
Q

what intellectual processes are used in intuitive, creative, and ethical decision making (5)

A
  • critical thinking
  • scientific method
  • nursing process
  • decision making process
  • problem solving processes
25
Q

what influences the quality of decision making (4)

A
  • individual decision biases
  • heuristics
  • confirmation bias
  • availability bias
26
Q

what steps are involved in the decision-making process (6)

A
  1. defining and analysing the problem
  2. developing alternative solutions
  3. evaluation of the alternative solutions
  4. selecting the best solution
  5. implementing the decision
  6. follow up
27
Q

what are 2 types of group decision biases

A
  • groupthink
  • group invulnerability
28
Q

effective leaders facilitate group decision making through… (4)

A
  • team development
  • coordination, cooperation, and communication
  • team competencies
  • team dynamics
29
Q

what tools help group decision making (3)

A
  • brainstorming
  • 6 thinking hats
  • SWOT analysis

NURS 4550: Leadership (2 decks)

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