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CLA 4.0 > CLA > Flashcards

CLA Flashcards

1
Q

What is the process of assigning products to the proper location in a warehouse?

Receiving
Stocking
Order procesing
Shipping
A

Stocking

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2
Q

Which facility in the supply chain temporarily stores materials that are passed on to transporters?
Production Sites

Production Sites

Raw Material Providers
Distribution Centers
Suppliers

A

Distribution Centers

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3
Q

Which of the following terms is normally associated with order processing?

Loading
Cross-docking
Picking
Shipping

A

Picking

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4
Q

In supply chain logistics, “demand” is a customer’s need for a particular product, service or component.

true or false

A

true

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5
Q

A car factory is an example of what type of facility?

Raw material provider
Production facility
Warehouse
Transporter

A

Production facility

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6
Q

The following best describes the global supply chain cycle from beginning to end: Warehouses to Distribution Centers to Suppliers to Transporters to Customers.
TRUE
FALSE

A

false

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7
Q

What is the key function of the shipping department?
Picking
Packaging
Loading
Receiving

A

Packaging

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8
Q

Who is the driving force throughout the life cycle of a product?
Suppliers
Customers
Manufacturers
Transporters

A

Customers

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9
Q

UPS or FedEx plays what role in the supply?
Raw material provider
Distribution center
Retail outlet
Transporter

A

Distribution center

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10
Q

A factory that makes hand tools is an example of what type of facility?

Raw material provider
Production facility
Distribution center
Transporter

A

Production facility

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11
Q

Which term describes the time it takes to process an order from the time the order is received from the customer until the order is delivered?
Transportation time
Distribution time
Logistics time
Order cycle time

A

Logistics time

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12
Q

The main productivity metric for logistics is efficiency is order fulfillment.
TRUE
FALSE

A

true

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13
Q

What class of fire extinguisher is used for cooking fires involving combustible vegetable oils?

Class A
Class B
Class C
Class D
Class K

A

Class K

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14
Q

Red safety signs are usually used to depict:
Storage locations
General information
Radiation warnings
Danger

A

Danger

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15
Q

Which of the following is a detailed assessment of each step needed to identify potential threats to worker safety?
Safety Inspection
Environmental Inspection
Workplace Inspection
Hazard Analysis

A

Hazard Analysis

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16
Q

Which of the following federal agencies regulates the labeling, packaging and safety of food products?
DOT
FAA
EPA
FDA

A

FDA

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17
Q

What color combination is used to indicate radiation?
Black on white
Magenta on yellow
Black on orange
Magenta on blue

A

Magenta on yellow

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18
Q

Which of the following federal agencies is responsible for transportation safety regulations?

OSHA
NIOSH
USDOT
FAA

A

usdot

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19
Q

Since OSHA was created workplace deaths have increased by 50 percent.
True
False

A

false

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20
Q

Which of the following federal agencies studies the causes of workplace injuries and illnesses?
NIOSH
FDA
USDOT
EPA

A

NIOSH

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21
Q

Which of the following describes the financial aid employers are required to provide to workers who are injured on the job?
Employer Assistance Fund
Workers Compensation
OSHA Compliance Regulations
Employee Accident Fund

A

Workers Compensation

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22
Q

What class of fire extinguisher is used to fight grease and oil fires?
Class A
Class B
Class C
Class D
Class K

A

class b

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23
Q

If you use the wrong type of fire extinguisher it may make the fire worse.
TRUE
FALSE

A

true

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24
Q

Employers are required to create a safe and healthy workplace for their employees.
True
False

A

true

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25
Q

Heavier, bulkier containers should be stored on the floor so they can be lifted from the ground.
TRUE
FALSE

A

false

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26
Q

What federal agency issues standards about PPE usage?
EPA
DOT
DOL
OSHA

A

osha

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27
Q

Preventive maintenance is dealing with a malfunction after is has occurred.
TRUE
FALSE

A

false

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28
Q

Operating checklists for equipment can be provided by the equipment’s manufacturer or by an employer.
TRUE
FALSE

A

true

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29
Q

Your power zone is located:

Above your shoulders
Above your waist and below your shoulders
Above your knees and below your shoulders
Above your knees and below your waist

A

Above your waist and below your shoulders

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30
Q

Safe lifting practices include (select all that apply):
Using angled shelving
Lifting from the floor
Using legs to push up the load
Using team lifting

A

Using angled shelving
Using legs to push up the load
Using team lifting

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31
Q

Who is responsible for the safe operation of material handling equipment?
The equipment’s manufacturer
Employers
Employees
All of the above

A

All of the above

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32
Q

Environmental conditions such as heat, cold, noise and lighting do not affect workplace safety.
TRUE
FALSE

A

FALSE

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33
Q

What type of PPE is used to protect workers from falling objects?
Gloves
Boots
Mask
Hard hat

A

Hard hat

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34
Q

You should hold the load close to your body when carrying a heavy load.
True
False

A

true

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35
Q

Which of the following is an example of specialized material handling equipment?
Hand truck
Carton clamp
Fork-lift
Pallet jack

A

Carton clamp

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36
Q

Which of the following material handling equipment lifts the operator with the load, allowing the operator to pick less than full pallet loads from rack locations?
Order Picker
Side loader
Yard Lift
Gantry

A

Order Picker

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37
Q

What is an advantage of a gas truck over an electric truck?
It is quieter
It can carry a heavier load
It is more environmentally friendly

A

It can carry a heavier load

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38
Q

Which of the following statements is true about lift trucks?
Electric trucks are not affected by weather like gas trucks can be
Gas trucks can handle heavier loads than electric trucks
Gas trucks are more environmentally friendly than electric trucks
Electric trucks are generally louder than gas trucks

A

Gas trucks can handle heavier loads than electric trucks

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39
Q

Very narrow aisle is equipment is the most common type of lift truck in use today.
True
False

A

False

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40
Q

Which of the following is an example of manual material handling equipment?
Hand truck
Fork lift
Narrow-aisle vehicle
AGV

A

Hand truck

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41
Q

Which of the following material handling equipment can be a portable or stationery device that lifts a platform to the height of the trailer or railcar dock to pick up the load?
Gantry
Side loader
Scissor Lift
Overhead traveling crane

A

Gantry

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42
Q

What is the most common type of equipment in most large distribution centers?
Hand truck
Fork lift
Narrow-aisle vehicle
Carton clamp

A

Fork lift

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43
Q

Training offered to students and workers at an off-site location such as a college is called:
On-site training
External training
On-line training

A

External training

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44
Q

Disagreements among team members can help the team make better decisions, while conflicts disrupt work and need to be resolved efficiently so that the team can get on with its work.
True
False

A

true

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45
Q

When problem solving, which step involves creating a schedule and assigning tasks?
Brainstorming
Analyzing the problem
Implementing the solution
Monitoring progress

A

Implementing the solution

46
Q

Clarity about roles and responsibilities is NOT essential to achieving team goals.
True
False

A

False

47
Q

Spreadsheets may be used by logistics workers to analyze operations, show inventory status, or indicate transportation routes.
True
False

A

True

48
Q

Training offered to incumbent workers at their place of work is called:
On-site training
External training
On-line training

A

On-site training

49
Q

Thinking of SMART goal setting, which of the following is the best example of a measurable goal?
Increase line efficiency
Increase output by 30%

A

Increase output by 30%

50
Q

When problem solving, which step involves determining why the problem is occurring?
Brainstorming
Analyzing the problem
Implementing the solution
Monitoring progress

A

Analyzing the problem

51
Q

Which problem-solving step calls for the team to examine the strengths and weaknesses of each alternative solution?
Brainstorm
Generate alternative solutions
Analyze the problem
Choose the best solution

A

Choose the best solution

52
Q

Which type of team focuses on a single major issue of concern within a given process?
Work team
Project team
Cross-functional team
Department team

A

Project team

53
Q

What type of audit is conducted by someone from within the company to ensure that a quality system is being followed?
Internal audit
External audit
Third-party audit
Team audit

A

Internal audit

54
Q

Designing a process that is capable of meeting quality standards is called:
Quality planning
Quality control
Quality improvement
Quality audits

A

Quality planning

55
Q

Which of the following described the process of finding a better way of meeting customer needs?
Quality planning
Quality control
Quality improvement
Quality management

A

Quality improvement

56
Q

The Japanese term, kaizen, means:
Continuous planning
Quality improvement
Quality planning
Continuous improvement

A

Continuous improvement

57
Q

What type of audit would be used to prove that a company quality program meets ISO 9000 standards?
Internal audit
External audit
Third-party audit
Team audit

A

Third-party audit

58
Q

What are the four steps in the PDCA cycle?
Plan, Define, Check, Act
Plan, Do, Check, Act
Plan, Define, Count, Act
Plan, Do, Count, Act

A

plan, do, check, and act.

59
Q

What is the quality control system that focuses especially on eliminating waste?
ISO 9000
Total Quality Management
Lean
Six Sigma

A

Lean

60
Q

The systematic examination of a quality systems carried out by an independent reviewer is called:
Quality planning
Quality control
Quality improvement
Quality audit

A

Quality planning

61
Q

What type of audit is requested by someone from outside the company?
Internal audit
External audit
Third-party audit
Team audit

A

External audit

62
Q

Which type of audit is requested by your manager?
Internal audit
External audit
Third-party audit
Team audit

A

Internal audit

63
Q

FAST is a trade initiative between which of the following countries?
U.S. and Cuba
Europe and U.S.
Russia, China and U.S.
Canada, Mexico and U.S.

A

Canada, Mexico and U.S.

64
Q

Which mode of transportation mode is required to submit an Advance Manifest 24 hours before loading?
Truck
Air
Rail
Water

A

truck

65
Q

The Customs-Trade Partnership Against Terrorism (C-TPAT) is a voluntary systems established by which U.S. organization?
Department of Labor (DOL)
Bureau of Customs and Border Protection (CBP)
Environmental Protection Agency (EPA)
Department of Transportation (DOT)

A

Bureau of Customs and Border Protection (CBP)

66
Q

FAST truck carriers must submit advance manifest information 24 hours prior to arrival.
True
False

A

true

67
Q

All advance manifests must be submitted at least 24 hours before loading regardless of the mode of transportation.
True
False

A

False

68
Q

Personnel security can be provided by measures such as identification badges and voice recognition.
True
False

A

true

69
Q

A hazmat is a substance or material capable of posing an unreasonable risk to health, safety and property when transported.
True
False

A

true

70
Q

Which of the following regulates industrial waste disposal?
Clean Water Act
ISO 14000
National Environmental Policy Act
Superfund

A

Clean Water Act

71
Q

What was the first major global supply chain security inititiative?
CSI
FAST
AMR
C-TPAT

A

C-TPAT

72
Q

Which of the following may be elements of a security system at a distribution centre?
Lights
Cameras
High fences
All of the above
None of the above

A

All of the above

73
Q

Which of the following is NOT one of the principal security measures that help keeps supply chain facilities safe?
Alarm Systems
Closed Circuit TV
Guard Dogs
Gates

A

Guard Dogs

74
Q

How might a front-line worker use a WMS (select all that apply)?
To check email
To enter inventory location
To take a test
To find a SKU location
To determine a SKU quantity

A

[B] To enter inventory location,[D] To find a SKU location,[E] To determine a SKU quantity

75
Q

What type of computer application is used to edit and format a document?
Internet
Email
Word processing
Spreadsheets

A

Word processing

76
Q

Which technology uses infrared or laser scanners to read Universal Product Code (UPC) labels?
Bar Codes
Radio Frequency Identification (RFID)
Optical Character Recognition (OCR)
Magnetic Stripes

A

Bar Codes

77
Q

The groups within a logistics facility that have access to a wider range of computer programs include the inventory control department, shipping and receiving clerks, and warehouse supervisors.
TRUE
FALSE

A

true

78
Q

A global connection of millions of computer networks defines:
Email
Cyberspace
The Internet
Big Data

A

internet

79
Q

Which technology provides logistics companies, such as the U.S. Postal Service, the ability to read handwritten information and translate it into a barcode?
Bar Codes
Radio Frequency Identification (RFID)
Magnetic Stripes
Optical Character Recognition (OCR)

A

Optical Character Recognition (OCR)

80
Q

The Internet and Electronic Data Interchange (EDI) allows a customer’s computer to communicate directly with a supplier’s computer 24 hours a day, seven days a week.
True
False

A

true

81
Q

If you do not understand something you have read, you should (select all that apply):
Throw it away
Re-read it
Try to visualize what you are reading
Ignore it

A

Re-read it
Try to visualize what you are reading

82
Q

Preview, Question and Visualization are three strategies to improve your:
Speaking skills
Writing skills
Reading skills
Listening skills

A

Reading skills

83
Q

Which of the following are important guidelines for effective writing (select all that apply)?
Consider your audience
Visualize
Ask questions
Proofread
Use appropriate tone

A

Consider your audience
Proofread

84
Q

What is a SKU?
Supply kit unit
Stock keeping unit
Supply keeping unit
Stock kit unit

A

Stock keeping unit

85
Q

Which of the following terms is normally associated with order processing?

A

Picking

86
Q

Inventory including all the materials being currently worked on is referred to as which type of inventory?
Raw materials
Work-in-process (WIP)
Finished goods
In-transit

A

Work-in-process (WIP)

87
Q

Which term describes the time it takes to process an order from the time the order is received from the customer until the order is delivered?
Transportation time
Distribution time
Logistics time
Order cycle time

A

Order cycle time

88
Q

In terms of facility design, what is throughput?
A building’s capacity to store goods
The ability to retrieve materials with minimum effort
The volume of goods expected to move through a warehouse
The speed of which goods move through a warehouse

A

The volume of goods expected to move through a warehouse

89
Q

Which of the following regulates industrial waste disposal?
Clean Water Act
ISO 14000
National Environmental Policy Act
Superfund

A

Clean Water Act

90
Q

Which of the following material handling equipment lifts the operator with the load, allowing the operator to pick less than full pallet loads from rack locations?
Order Picker
Side loader
Yard Lift
Gantry

A

Order Picker

91
Q

Which of the following is an example of specialized material handling equipment?
Hand truck
Carton clamp
Fork-lift
Pallet jack

A

Carton clamp

92
Q

Which of the following is an example of manual material handling equipment?
Hand truck
Fork lift
Narrow-aisle vehicle
AGV

A

Hand truck

93
Q

Very narrow aisle is equipment is the most common type of lift truck in use today.
True
False

A

False

94
Q

Which of the following material handling equipment may rely on the operator to provide the force needed to lift the load or push the equipment short distances?
Pallet Jack
Order Picker
Yard Lift
Gantry

A

Pallet Jack

95
Q

The groups within a logistics facility that have access to a wider range of computer programs include the inventory control department, shipping and receiving clerks, and warehouse supervisors.
true or false

A

true

96
Q

What is the most common barcode symbol?
RPC
UPC
EPC
IPC

A

UPC

97
Q

Which system has a primary purpose of controlling the movement and storage of materials within a warehouse?
WMS
CRM
TMS
IRM

A

WMS

98
Q

Which one of these software programs stores such information as: customer contacts, communications tracking, and order history?
Word Processing Software

Spreadsheet Software
Warehouse Management System
Customer Relations Management System
Transportation Management System

A

Customer Relations Management System

99
Q

Which technology contains an encoded identification number that is preprogrammed and can not be changed with reprogramming the card it is on?
Magnetic stripes
Optical Character Recognition (OCR)
Radio Frequency Identification (RFID)
Barcodes

A

Magnetic stripes

100
Q

It is possible for a shock of 100 volts to be more deadly than one of 10,000 volts.
True
False

A

true

101
Q

What color is most often used for safety signs, such as first-aid stations?
Red
Blue
White
Green

A

green

102
Q

What does SOP mean?
Safe operating practices
Standard operating plan
Standard operating procedures
Safe operating procedures

A

Standard operating plan

103
Q

State governments may enforce their own workplace safety standards as long as they are “at least as effective” as OSHA standards.
TRUE
FALSE

A

true

104
Q

What class of fire extinguisher is used to fight fires of wood, paper or plastic?
Class A
Class B
Class C
Class D
Class K

A

Class A

105
Q

Which part of the PDCA cycle involves indentifying potential improvements?
Plan
Do
Check
Act

A

Plan

106
Q

The systematic examination of a quality systems carried out by an independent reviewer is called:
Quality planning
Quality control
Quality improvement
Quality audit

A

Quality audit

107
Q

Designing a process that is capable of meeting quality standards is called:
Quality planning
Quality control
Quality improvement
Quality audits

A

Quality planning

108
Q

Which of the following described the process of finding a better way of meeting customer needs?
Quality planning
Quality control
Quality improvement
Quality management

A

Quality improvement

109
Q

When problem solving, which step involves constant review and evaluation?
Brainstorming
Analyzing the problem
Implementing the solution
Monitoring progress

A

Monitoring progress

110
Q

When setting goals, SMART refers to:
Specific, Measurable, Achievable, Relevant, Time Based
Specific, Measurable, Accepted, Relevant, Time Based
Specific, Manageable, Achievable, Relevant, Time Based
Specific Manageable, Attainable, Relevant, Time Based

A

Specific, Measurable, Achievable, Relevant, Time Based

CLA 4.0 (2 decks)

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