civil law (2)

Question 1

What is Consumer Affairs Victoria (CAV)?

Answer 1

• A victorian government agency that offers quick, free and easily accessible dispute resolution services for civil disputes where a complaint is made by a consumer (against a supplier) or a residential tenant (against a landlord)

Question 2

What is the purpose of CAV?

Answer 2

The purpose of CAV is to offer quick, free, and accessible dispute resolution services

Question 3

What is the jurisdiction of CAV

Answer 3

1. Disputes between consumers and suppliers of goods and services (40,000 or less)
2. Disputes between residential tenants and landlord
3. Disputes between retiree and retirement village (eg. cleaning services)
4. Disputes between occupiers/ owners of flats and owners corporation (eg. gardening services)

Question 4

What methods of dispute resolution does CAV use?

Answer 4

• CAV uses conciliation