Citibike Flashcards

1
Q

What is Citi Bike?

A

Citi Bike is New York City’s bike share system.

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2
Q

How many bikes and stations are there in New York City?

A

12,000 bikes and 750 stations

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3
Q

Why should you use Citi bike as a travel option?

A

Citibike is a fun, healthy, convenient, and affordable way to get around.

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4
Q

Break down Citi Bike for me?

A

NYC Bike Share is our legal company name.
Motivate is our parent company.
Citibank is our title sponsor.

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5
Q

Recite the history of Citi Bike in 2012

A

NYC DOT and NYC Bike Share announce the system name Citi Bike, with Citibank as the
title sponsor and MasterCard as the Preferred Payment Partner.

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6
Q

Recite the history of Citi Bike in 2013

A

Citi Bike launches with 6,000 bikes at 350+ stations in Manhattan and Brooklyn.

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7
Q

Recite the history of Citi Bike in 2014

A

Total distance traveled on the system passes 20 million miles. Citi Bike announces plans for its first expansion, doubling from 6,000 to 12,000 bikes by
2017 and expanding further into Manhattan, Brooklyn, and Queens.

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8
Q

Recite the history of Citi Bike in 2015

A

August 2015
● Citi Bike expands to Long Island City, Greenpoint, Williamsburg, Bed Stuy, Jersey City, and the Upper East Side and Upper West Side of Manhattan.
December 2015
● 10 million trips completed and 500,000 unique riders rode Citi Bike in 2015.

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9
Q

Recite the history of Citi Bike in 2016

A

May 2016
● Citi Bike gains its 100,000th Annual Member in May.
August 2016
● Citi Bike expands up to 110th St in Manhattan, and out to Cobble Hill, Carroll Gardens, Red Hook, Gowanus, and
Park Slope in Brooklyn.
December 2016
● 14 million trips completed on Citi Bikes in 2016.

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10
Q

Recite the history of Citi Bike in 2017

A

August 2017
● 100 million miles traveled on Citi Bikes since launch!
September 2017
● 50 + million trips & 74,625 trips in a single day
● Expansion at far as 130th street in Harlem, Astoria Queens, and Crown Heights Brooklyn.
October 2017
● Over 14 million trips in a single year (16.8 million TY)

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11
Q

How often do Citi bike members ride on average a year?

A

125 rides

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12
Q

what are the current statistics for Citi Bike?

A

138 K Members
16.8 Million Trips
74 K single trips a day

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13
Q

Where are the Citi Bike facilities and what can you find there?

A

Industry City: Main Office
Gowanus: Bike Depot & Maintenance
Delancey: Vehicle Depot
Storage Unit: Has sales material for GAP

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14
Q

Tell me about the Visitor Pass

A

Cost: $6/hr and it’s Valid for a Single Ride only.

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15
Q

Why are there never any bikes available?

A

Due to growing demand, at different times of day
and in different neighborhoods, it can sometimes
be hard to find a bike or find an open dock.
Citi Bike is working constantly to improve system
rebalancing and bike availability.

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16
Q

What is the squad member discount and when is it sold?

A

$25 off discounted annual memberships- can be sold

via POS during any shift ($144/year, normally $169/year)

17
Q

What are the steps to take out a Citi Bike for annual membership?

A
Sign Up
Get a Bike
Get Going
Check-In
Ride Again
18
Q

What do you get with the annual membership for Citi Bike? And when does it start?

A

Unlimited short (<45 min) trips, anytime, anywhere
Key Fob
Membership starts immediately

19
Q

What are the next steps after signing up for a membership?

A

Swipe the payment card you use to
sign up at any station kiosk to get a code and start riding
In about a week you’ll get your own key fob (or immediately from a squad member), and then you can skip the kiosk and unlock a bike from any docking
point

20
Q

How do you sign up?

A

● Sign-up at citibikenyc.com or with a Squad Member

21
Q

What are selling points for Citi Bike?

A

You don’t need a personal lock, you can dock your bike at a station when you’re done and take another one when you’re ready to ride. There are locations all over New York.

22
Q

How do you purchase through the app?

A

You can purchase memberships and passes

through the Citi Bike app

23
Q

How do you find stations and bikes?

A

Download the free Citi Bike app on your

iPhone, iPad and Android devices

24
Q

How do you unlock bikes using your phone?

A

Approaching a station, selecting the station on the app’s map, and choose “Unlock a Bike” to generate a
virtual ride code.

25
Q

What does the Citi Bike app show?

A

Shows where stations are, numbers of
available bikes/docking points, also
bike lanes! Check your trip time and
other membership information!

26
Q

How could you receive a 10% discount?

A

Customers using an eligible Citi® credit or Citibank® debit card receive an additional 10% discount