CIS Intro Midterm Flashcards
What is a Business Process
A business process is an ongoing collection of related activities that create a product or service of value to the organization, its business partners, and/or its customers.
What are the three important components of Business Process management?
The three important components are process modeling, web-enabling technologies, and business activity monitoring.
Differentiate the five basic phases of successful Business Process Improvement.
BPI generally has the following five phases: define, measure, analyze, improve, and control (DMAIC).
List and describe the most common used strategies for competitive advantage.
Differentiation Cost Leadership Innovation Operational Effectiveness Customer Orientation
Differentiation
Offer different products, services, and product features than your competitors.
Cost Leadership
Produce products and or services at the lowest cost in the industry.
Innovation
Introduce new products and services and add new features to existing products and services.
Operational Effectiveness
The manner in which a firm executes its internal business processes so that it performs certain activities with more quality than its rivals.
Customer Orientation
Concentrate on making customers happy.
Compare and contrast mass production and mass customization.
They both produce large quantities of products; however, mass production just produces large quantities of identical items while mass customization customizes the items to fit the needs of the customers.
Describe two of the major difference between BPI and BPR.
BPI is low risk and low cost and does not take much time, whereas BPR is high risk and high cost and can be very time consuming. BPI has a bottom-up approach and incremental change, whereas BPR has a tip-down approach and radical design. Lastly, BPI has quantifiable results and all employees are trained in BPI, whereas BPR’s results can be overwhelming and has a high failure rate.
What’s the difference between opt-in model and the opt-out model?
The Opt-out Model permits the company to collect personal information until the customer specifically requests that the data not be collected while the Opt-in Model prohibits an organization from collecting any personal information unless the customer specifically authorizes it.
What is the difference between digital dossier, profiling, and data aggregators?
Digital dossier is data integrated from data gathered about you. It comes from surveillance cameras, credit card transactions, and phone calls. Profiling is the process of forming a digital dossier. Data Aggregators are companies that collect public data
What are some ways of making a secure password?
In order to create a secure password, one must make it difficult to guess. It is better to make passwords as long as possible and make use of uppercase letters and special characters. Passwords should not be recognizable words and should not be the name of anything familiar. Avoid using pet names, family names, etc. Passwords also should not be a recognizable string of numbers i.e. social security numbers.
What are some reasons as to why it is hard to protect information resources?
Many people control or have access to information assets, the amount of computer knowledge to commit computer crimes is minimal, and most organizations simply cannot afford to protect themselves against all possible hazards.
