CIS

Question 1

CMDB - roles

Answer 1

User & ITIL

Question 2

CDMB - User

Answer 2

Read CI, associate Ci to task, subscribe, unsubscribe

Question 3

CMDB - ITIL

Answer 3

Create, update, delete ci, Add to existing or new change request.

Question 4

Incident - role

Answer 4

User, Itil, itil admin, incident manager, system

Question 5

Incident - user

Answer 5

Create, read, update, resolve, reopen

Question 6

Incident - itil admin

Answer 6

Create normal change, Emergency change, problem, request, archive

Question 7

Incident - Itil admin

Answer 7

Delete

Question 8

Incident - Manager

Answer 8

Manage properties

Question 9

Incident - System

Answer 9

auto-close

Question 10

KB - roles

Answer 10

nobody, User, kb, kb admin, kb manager, admin, system, kb coach, kb domain expert, kb group manager, kb group member

Question 11

KB - nobody

Answer 11

Delete knowledge base

Question 12

KB - User

Answer 12

[If user criteria: View], [If can contribute :Create, import, update, delete articles], [If can view: provide feedback],
[if user criteria + role : read article]

Question 13

KB - kb

Answer 13

Search for duplicates, publish articles, read articles

Question 14

KB - kb manager

Answer 14

Create kb, update kb

Question 15

KB - kb admin

Answer 15

kb manager + manage feedback.

Question 16

admin

Answer 16

Enable article versionning

Question 17

system

Answer 17

track usage

Question 18

KB coach, knowledge expert

Answer 18

Perform AQI survey

Question 19

KB - group manager

Answer 19

Manager knowledge groupe type

Question 20

KB Script include ?

Answer 20

KBWorkflowSNC - publishknowledge(),retireknwoledge(), getApprovers();

Question 21

KB meta Table ?

Answer 21

kb_use, kb_feedback, ts_query_kb, kb_social_qa_question