CIS 2010 Unit 1

Question 1

Input:Lettuce, tomatoes, patty,bun, ketchup. Process: Cook the patty, put ingriedients together. Output: Hamburger.

Answer 1

Input, Process, Output

Question 2

a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part

Answer 2

Systems thinking

Question 3

Reductionism is an approach to building descriptions of systems out of the descriptions of the subsystems that a system is composed of, and ignoring the relationships between them.

Answer 3

Analysis

Question 4

An evaluation technique for technology that requires analyzing benefits and risks, understanding the trade-offs, and then determining the best action to take in order to ensure that the desired positive outcomes outweigh the negative consequences.
Techniques used to analyze accomplishments against specific goals and criteria. Examples of assessments include tests, surveys, observations, and self-assessment.

Answer 4

Assessment

Question 5

Feedback is an event that occurs when the output of a system is used as input back into the system as part of a chain of cause and effect.

Answer 5

Feedback

Question 6

Identify the learning objectives associated with Module 1a

Answer 6

Explain Systems Thinking and how management information systems enable business communication.

Explain Systems Thinking and how management information systems enable business communication.

Question 7

Identify the learning objectives associated with Module 1b. (select all that apply)

Answer 7

Describe Computer Information Systems

e)

Identify the two main types of software

Question 8

Systems thinking is a way of assessing a system such as a business system or a computer system. It involves the following elements

Answer 8

)

Process

e)

Output

Question 9

The Systems Thinking ideas of Input → Process → Output are fundamental to designing, developing and maintaining computer systems. In a Point-of-Sales (POS) system at a grocery store, which of the following is an output?

Answer 9

Purchase History Report

Sales Receipt

Question 10

The Systems Thinking ideas of Input → Process → Output are fundamental to designing, developing and maintaining computer systems. In a Point-of-Sales (POS) system at a grocery store, which of the following is process?

Answer 10

Calculating total of tax
Choosing type of payment

Question 11

The Systems Thinking ideas of Input → Process → Output are fundamental to designing, developing and maintaining computer systems. In a Point-of-Sales (POS) system at a grocery store, which of the following is process?

Answer 11

Calculating total of tax

Choosing type of payment

Question 12

The Systems Thinking ideas of Input → Process → Output are fundamental to designing, developing and maintaining computer systems. In a Point-of-Sales (POS) system at a grocery store, which of the following is an input?

Answer 12

Scanning customer’s item

Receiving customer payment

Question 13

Which of the following are types of System Software? (select all that apply, omit those that do not.)

Answer 13

Operating System Software

c)

Utility Software

Question 14

Why do businesses use information systems?

Answer 14

to interact with their customers and suppliers
to carry out and manage their operations

Question 15

A typical information system will have which of these?

Answer 15

user interface where commands can be issued and results received.

d)

somewhere to store data (often in the form of a database).

Question 16

Identify the learning objectives associated with Module 2

Answer 16

Describe the Information age and the differences among data, information, business intelligence, and knowledge.

Define CSFs and KPIs and explain how managers use them to measure the success of MIS projects.

Describe how binary numbers work.
Describe how businesses use metrics, CSFs and KPIs.

Question 17

__3__
An asset of this type is also called intellectual capital.

__3__
Includes skills, experience, and expertise

__4__
A data characteristic (or container) that stands for (or holds) a value that changes over time.

__1__
Raw facts that describe the characteristics of an event or object.

__2__
Has been converted into something meaningful with a useful context.

__1__
Is used by computers and machines

1. Data
2. Information
3. Knowledge
4. Variable

Question 18

Which of the following symbols is used in binary number systems?

Answer 18

1 and zero

Question 19

Match the concept with its characteristics and examples.

__2__
An example is: Return on Investment

__2__
quantifiable metrics a company uses to valuate progress toward a goal

__1__
Crucial steps companies perform

__2__
An example is: number of new customers

__1__
An example is: increase customer satisfaction

1. CSF (Critical Success Factor)
2. KPI (Key Performance Indicator)

Question 20

Which of the following describe aspirational goals critical to an organization achieving its mission and purpose?

Answer 20

Critical Success Factors (CSF

Question 21

Identify the learning objectives associated with Module 3.

Answer 21

Define CSFs and KPIs and explain how managers use them to measure the success of MIS projects

Demonstrate the value of business process modeling and compare As-Is and To-Be models

Question 22

Competitive advantage?

Answer 22

is a feature of a product (or service) on which customers place greater value than similar offerings from competitors.

Question 23

What improves business process efficiencies by simplifying or eliminating unnecessary steps?

Answer 23

streamlining

Question 24

__2__
A task in a business process.

__1__
Anything that happens during the course of a business process.

__3__
Used to handle the flow (forking, merging and joining of paths) of a process.

__4__
Display the path in which a process flows.

1. BPMN event
2. BPMN activity
3. BPMN gateway
4. BPMN flows

Question 25

3__
The process of computerizing tasks (typically manual tasks), making them ore efficient and effective.

__2__
Often assumes the current process is irrelevant, does not work, or is broken, and must be overhauled from scratch.

__2__
Is typically associated with strategic business process change, including cross-departmental business processes.

__1__
Improvements to a business process that remove or eliminate unnecessary steps

1. Streamlining
2. Reengineering
3. Automation