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L4M2 Defining Business Needs - Chapter 2 > CIPS L4M2 Chapter 2 (2.1) > Flashcards

CIPS L4M2 Chapter 2 (2.1) Flashcards

ANALYSING DIFFERENT MARKETS

1
Q

What is a Market?

A

A Market is a place where goods are bought and sold

or

Where buyers meet sellers to trade products and services.

This can relate to a specific location or to the general economic environment

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2
Q

What is an Industry?

A

An industry is formed to service a market and is made up of segments which are groups of organisations that share common characterics requried by the buyer

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3
Q

What are the three (3) Industry classifications?

A

Primary activities (extractive e.g. mining)

Secondary activities (manufacturing)

Tertiary activities (services)

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4
Q

What are the three (3) generic strategies for competing in an industry

or

Michael Porter’s suggested Generic Strategies for competing in an industry

A

Cost leadership

Differentiation

Focus on a narrow niche segment

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5
Q

How can every company be competitive?

A

Low Cost = Cost leadership & Cost Focus

Differentiation = Pure differentiation & differentiation focus

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6
Q

What is the meaning of segment?

A

A group of products or services that provide specific but different value for a buyer

Example car company→ car for low-income buyers looking for value for money and luxury car for people who are willing to pay more for owning a certain brand

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7
Q

What is segmentation?

A

Grouping different needs together and aiming for a product or service that meets the exact needs of one or more than one groups

Most markets can be segmented and this allows organizations to target their products with greater precision, which can lead to greater profit

Example: sugar for household vs sugar for Bakery

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8
Q

What are the four (4) variables that can lead to segment?

A
  • Product or service segment

Price levels (discounts), Features, Design, Packing, Performance

New vs replacement - example → products sold together or bundled with ancillary services i.e. washing machine with insurance

  • Buyer segments

Strategy: quality product •Size: Annual purchase value (Kraljic matrix) •Ownership: Influence the motivation of that company • Financial strength: Frequency of purchases •Order patterns •Consumer markets influence segment for buyers by their Lifestyles (exercise clothing), Language (DVDs newspapers), Purchase occasion (birthday or anniversary)

  • Channel/Distribution segments

Direct sale retail vs distributors •Direct marketing vs retail - selling directly to customers e.g. Amazon •Exclusive vs non-exclusive outlets - can affect bargaining power and require different activities e.g. Rolex in watches BMW in cars

  • Geographical segments

Localities, regios or countries: water companies can serve locally only •Weather zones: different weather climate countries •Country groupings: countries packing or logistical infrastructure

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9
Q

What are the questions to ask when creating new segments?

A

What impact will this have on competitive advantage?

Can other technologies or product designs deliver buyer needs in a better way?

Can the product or service be enhanced to provide better value?

Can the needs of some buyers be better met by reducing the number of functions the product or service delivers at the same time as reducing the price?

Are there other bundles of products or services and ancillaries?

Are different channels available for reaching additional buyers or serving existing buyers more effectively?

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10
Q

Why are segments important in Procurement and supply analysis of a market?

A

They help shape and manage supply markets

They help identify specific market segments and find suppliers who have the best capabilities

Encourage new entrants who will create price pressure

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11
Q

List three ways of segmenting a market?

A

Grouping needs based on buying groups

Grouping needs based on distribution channels

Grouping needs based on geography

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12
Q

What is a value chain and the benefits of analyzing it for Procurement?

A

A value chain is a way of summarizing the major activities (both primary and secondary) of any organization

By analysing the value chain for key suppliers, a procurement professional can gain an important insight into how suppliers support the buyer’s business and also there might be cost reduction.

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13
Q

List the six (6) types of markets

A

Manufacturing

Construction

Retail

Finance

Agriculture

Services

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14
Q

What are the five (5) facotrs to analyze markets?

A

Objectives (achievement)

Drivers (key factors in objectives)

Governance (rules, structures to improve efficiency)

Ownership (desisicion-making power)

Commodity or Non-commodity (extent of the goods)

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15
Q

What is the meaning of manufacturing?

What are the key factors when analysing a manufacturing market?

A

Manufacturing is the transformation of raw materials and componets by mechnical, physical or chemical means into products that are sold to companies or to consumers

Objectives - Improve quality, Reduce costs, Increase flexibility

Drivers - Differentiated and intelligent products, Reduce time to market, Increase productivity, Reduce costs by doing more with less

Governance - Fragmented supply chains with suppliers forming collaborative networks

Ownernship - Predominantly shareholders

Commodity or non-commodity - Raw materials (commodity), Components and finished products (non-commodity)

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16
Q

What are the generic issues that affect manufacturing markets?

A

Require investment and access to skilled workforce, raw materials and components

High capital cost and time to build network of suppliers

Low profitability. Barriers to entry are high

No immediate substitutes (goods which can replace)

High switching costs

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17
Q

What are the two (2) main groups that manufacturing companies fall into?

A

Group 1 - Large oranisations whose bargaining power is high → provide raw materials e.g. steel

Group 2 - Fragmentd with smaller suppliers with little bargaining power → provide components

18
Q

What are the two (2) largest segments of the construction market?

A

Residential - industrial and commercial buildings

Infrastructure - roads, bridges and railways

19
Q

What are the key factors when analysing the construction market?

A

Objectives - Encourage investment, Reduce regulatory risks, Improve timeliness and quality, Encourage innovation

Drivers - Stage of economic cycle, Access to commodities, Quality of the supply chain (tier 2&3 subcontractors), Availabiltiy of skilled staff, Energy and resource efficient materials (sustainability)

Governance - Architects, contractors and manufacurers. Client led

Ownernship - Partnerships, Shareholders

Commodity or non-commodity - Materials (commodity), Services (non-commodity)

20
Q

What are the generic issues that affect construction markets?

A

High barriers to new entrants - experience and reputation

No immediate substitutes (goods which can replace) although there are substitues for materials and components, there are no substitues for construction itself

Low switching costs - bargaining power of suppliers is low

Small contracts - high buyer bargaining power

Large contracts - low buyer bargaining power

Infrastructure construction (roads, bridges and railways) - •poor levels of productivity •project performance •skilled labour •Going green (sustainability)

21
Q

What are the eight SIC subdivisions covering the retail industry?

A
  • Buidling materials
  • General merchandise
  • Food stores
  • Automible sales and gasoline service stations
  • Apparel and accessories
  • Home furniture, furnishings and equipment stores
  • Eating and drinking places
  • Miscellaneous retail
22
Q

What are the key factors when analysing the retail market?

A

Objectives -Grow market share, Increase brand awareness, Enhance customer relationships, Introduce new products

Drivers - Economic growth, Identify customer needs, Rise in social media shifting power to consumers

Governance - Lagre retail groups using a global network of smaller suppliers

Ownernship - Franchises, Sole traders, Shareholders

Commodity or non-commodity - Food (mix of commodity and non-commodity), Other retailers (non-commodity)

23
Q

What are the generic issues that affect retail markets?

A

Barriers to entry is high - threat of new entrants depend on whether segment requires physical presence or online

Substitues are high - several alternatives open to buyer

High supplier bargaining power - Large and global firms can determine the price they charge and also where to place their product on retail shelves

Limited price increases - buyers have significant choice and can choose from the many alternative sources for the same or similar products

Intense competition

24
Q

What are the three (3) main segments in the financial service industry?

A

Financial services - banks, building societies, savings banks and credit unions

Insurance, re-insurance and pension funding - life insurance, travel insurance, health insurance, property insurance, tranpsort insurance and liability insurance. It also includes employee benefits, pensions and retirement plans

Auxiliary activities - financial markets such as commodity and futures contracts and stock exchanges, brokerages, insurance agents and insurance loss adjustment

25
Q

What are the key factors when analysing the financial market?

A

Objectives -Maintain stability, Increase efficiency, maintain standards of consumer protection, encourage investment and savings

Drivers - Availability of capital, Monetary policies, Level of merger and acquisition activity, Earnings growth, Emergence of new markets

Governance - Regulated by government but large institutions are increasly dominant as they merge products

Ownernship - Partnerships, Shareholders

Commodity or non-commodity - Insurance (commodity), specialised services (non-commodity)

26
Q

What are the generic issues that affect the financial service industry?

A

Barrieris are high - Threat of new entrants is low

Low level of substitue - but can change •Bitcoin

Bargaining power of suppliers is low

Bargaining power of customers is low

Rivalry is high

27
Q

Services market can be considered to include what activities?

A
  • Information and communication
  • Professional, scientific and technical activities
  • Administrative and support service activities
  • Other service activities
28
Q

What are the key factors when analysing the services market?

A

Objectives - Achieve high customer service, Build customer relationships, Continuously improve processes, Empower staff

Drivers - Availability of high quality staff, Increasing linkages, Differentiton

Governance - Largely people-based businesses

Ownernship - Franchises, Sole traders, Partnerships, Shareholders

Commodity - Largely non-commodity

Variability People (rather than parts/ products) Improve customer expenses Output How to measure Clear specifications Create loyalty quality & time bound Low start up costs

29
Q

What are the generic issues that affect service markets?

A

Barrieris are low - Threat of new entrants is high

Low level of substitue

Bargaining power of suppliers is high

Bargaining power of buyers is low

Rivalry is high, switching costs are low

30
Q

What are the five (5) main SIC subdivisions for agriculture?

A

Agricultural production - crops → Farms, orchards, greenhouses and nurseries

Agricultural production - livestock → Farms, dairies and production facilities that raise livestock for sale

Agricultural services → Soil preparation, crop services, veterinary services and management services

Forestry → Tree farms, nurseries and rea-forestation

Fishing, hunting and trapping → Commercial fishing and the operation of fish and game preserves

31
Q

What are the key factors when analysing the agricultural market?

A

Objectives - Increase production, Support food security, Maintain high levels of food safety, grow food sustainable

Drivers - Climate change, Changes in world population, The need to improve crop yields globally, Ethical procurement, Food standards on public health

Governance - Lagre global food retailers

Ownernship - Sole traders, Co-operatives, Shareholders

Commodity - Largely commodity

32
Q

What are the generic issues that affect agricultural markets?

A

Barrieris are high- Threat of new entrants is low

There can be substitues for product

Bargaining power of suppliers is high

Bargaining power of buyers of large company is high but low in small industries

Rivalry is high

33
Q

What is the role of procurement in analyzing markets?

A

Analyse

Assess

Find ways to maximise value

34
Q

When analysing large markets what is the best thing to do?

A

Segment the market into buying groups with similar needs and organisations whose products meet those needs.

35
Q

When analysing markets what determines who gets the biggest share of the available profit?

A

The relative bargaining power of buyers and suppliers

36
Q

When analysing a market what determines the structure of that market?

A

The threat of new entrants and the availability of substitue products or services

•High barriers → implication for procurement and supply is that there is no pressure on existing companies to reduce their prices

37
Q

What is the Karljic Matrix?

A

A tool for analyzing the diversity of markets

  • a four-box matrix that reflects the segmentation of spend based on an assessment of the value of the spend relative of a category to the complexity/supplier risk to acquire it.

The Karlijic definition of a category’s importance - is the profit impact of the category

38
Q

What are the Kralijic’s Matrix four (4) generic strategies

A
  • Strategic:

High importance & High complexity/ supply risk - Ciritical to own products or services, High complexity, Seek partnerships

  • Leverage:

High importance & Low complexity/supply risk - Many suppliers, risk of failure is low, use competition to drive down prices

  • Critical:

High complexity/supply risk & Low importance - Specialist items, capacity constrained, seek continuity of supply

  • Tactical:

Low complexity/supply risk & Low importance - Non-core items, simplify procurement process, aim to bundle items into larger contracts

39
Q

What are the factors that influence the importance of spend?

A
  • Value of spend: 80/20 rule - does it make up 80% or more
  • Importance
  • Universality- is it used in many components
  • Quality Impact
  • Volume
  • Company growth impact
40
Q

What are the activities of an organisation?

A

Primary activities

e.g. fast food outlet’s primary activity is to prepare ingredients and cook food

Support activities

e.g. fast food outlet’s support activites managing staff

L4M2 Defining Business Needs - Chapter 2 (3 decks)

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