CIP 02

Question 1

one who satisfies the Central Bank’s minimum competency requirements

Answer 1

accredited person

Question 2

a legally binding process whereby cases are heard by an arbitrator (an independent person or body officially appointed to settle a dispute) rather than a judge in court

Answer 2

arbitration

Question 3

expression of grievance or dissatisfaction by a consumer, either orally or in writing, in connection with:a. the provision or offer of the provision of a product or service to a consumer by a regulated entityb. the failure or refusal of a regulated entity to provide a product or service to a consumer

Answer 3

complaint

Question 4

a formal request by a person for a copy of information about them that is (or intends to be) kept on computer or in a manual filing system by an entity or organisation

Answer 4

data subject access request

Question 5

authority granted to the agent of an insurer, usually in the context of a scheme arrangement, to issue policy documentation and possibly carry out limited underwriting and claims functions

Answer 5

delegated authority

Question 6

legislation that allows EU member states the choice of form and methods of implementation under national law, but is binding in the results to be achieved, i.e. must be transposed into domestic legislation

Answer 6

EU directive