Cintas Exam Flashcards
What are the elements of our Corporate Character?
Professional Thorough Spartan Approach Enthusiastic Competitive Urgency
Explain how the review process works at cintas?
I will receive a review every 6 months for the first 2 years
Will report to supervisor/manager
After two years it’s Annually
What are the typical uniform Customer buying motives?
Image Security Soil protection Sanitation Safety Quality Productivity Easy to do business with
What does the phrase competitive urgency mean?
Attending to every detail of our business with a sense of urgency enthusiasm, professionalism and thoroughness
What is Cintas open communication process?
Sin toss has an open communication policy.
I’m encouraged discuss any issues with my supervisor
If my supervisors unable to resolve they should seek out their supervisors manager in the HR manager the location safety improvement committee and then the GM
Then final the Cintas Direct line
Why do companies right uniforms?
Rental company can remove the soil better
Add or stop at little additional cost
Convenience pick up and delivery at work
Replacements for normal wear and tear
Size changes and replace with little to no charge
Supplier responsible for wearer’s appearance
Cost-effective and high turnover situations
Sanitation
Government requirement
Employee benefit
Why do companies buy uniforms?
Many of the same reasons they rent Like soil and where conditions Uniform needs are highly customized Uniforms are available for pick up Very low employee turnover
What are the typical FS buying motives?
Image and appearance Soil protection Sanitation Safety Convenience Minimize management involvement Trap moisture Comfort under foot
Why do companies rent FS products?
Large offerings Control housekeeping costs Convenience Reduce depreciation Promote a healthy environment Cleanliness issues Hygiene product offering line
Why is outmarket reputation so important?
Word-of-mouth
Customer tells 11 people when they have a problem or bad experience
How can you increase your chances of customer staying with Cintas?
The more products/services they have the less likely they are to leave
What are the four service quality absolutes?
Customers want their product
They want them clean
They want them functional
They want to like there SSR
What are the components of the SSR pay plan?
Base pay Route commission Renewal bonus Catalog bonus Sales leads Contest winnings Overtime pay
Why is the soil separation a SSR does important to our customers?
Proper soil separation is a key ingredient to getting the customers garments properly clean
They are also safety issues for proper soil separation for example FRC
Why is having an organize truck important?
Helps with delivery errors
Forgetting products
Cross contaminate clean with dirties
A clean cab is representative of an organized SSR
Why is route Sequence important?
Keeping your route in stop sequence allows you to be more efficient instead of pulling garments from different spots in your truck throughout today
Minimizes errors
Why is having a neat delivery area important?
Look at the delivery area as the customers property but my responsibility to keep it clean
What thing should the SSR do to keep the delivery area neat and organized?
Remove hangers and return to the plant for recycling
Organize the garment hanging area ensure adequate repair tags bags are on hand
Lockers are labeled and garments are separated them bars with space dividers
What information is found on ID tape
Route Day Customer Employee# Customer Name
Explain how the individual garment check sheet or truecount Cintas service summary report works?
Shows the count of soiled garments and processed/delivered garments each week
Describe to me what a bulk load sheet is?
Dailey report that tells the service support team all the non-garment products to be loaded on my route
If you credit a bulk item charge at a customer, where will that info show up?
Route Sales Sheet
Net billings percent
What is the Principal Objective?
We will exceed our customers expectations by maximizing the long-term value of Cintas for its shareholders and working partners
