Chritmas Test 5th Year Flashcards
Data protection
Rights of data subjects
1 Get a copy of any data held about u clearly presented and any opinion
2 Have any Errors corrected or deleted
3 remove your details from direct marketing list (Text Stop)
4 right not to be subjected to any automated decisions without a human involved
5 If you suffer any damage as a result of any mishandling have right to compensation
Small claims court
- A consumer who has a disputed with a retailer can take the business to the small claims court
- handles claims easily quickly and cheaply
- Claims under €2000 cost €25 takes place in district court (local)
- Judge makes a judgement and if favour consumer they get compensation in 4 weeks
Arbritation
- Two parties in a dispute ask an independent third party to help solve the problem
- Arbitrator can make a ruling like a judge
- Tell them what to do to solve the dispute
- Both sides can agree in advance that they will accept the ruling (Binding Arbitration)
- it is a last resort
Delegation
-Is when a manager assigns authority to an employee
- Ultimate responsibility on the manager
Eg get employee to pick up deliveries
What do you need for delegation to work
- Competenet, trustworthy employees
- good control system to catch errors
- A manager not afraid to delagate
Advantages of delegating
- managers have more time to devote to more important issues
- leads to more efficient use of managers time
- Manager has less stress/work
- work done faster
- on job training for employees to become future managers
- makes employees fell valued, important and happy reduce staff turnover
Maslow theory
- Maslow believes people are motivated by their needs
- once an employee achieves there goal they are no longer motivated by it and move on to next goal
- manager should know what an employee wants as a reward to motivate staff
- Needs are arranged from basic to hierarchy
Mc Gregor theory X and Y
Theory X manager
- Believes employees are lazy, don’t like work and have no ambition
- motivates by 2 ways threats + punishment and money
- Employees resent being treated this way
Mc Gregor theory X and Y
Theory Y
-believes employees enjoy work, want more responsibility and have ambition
- praises employees and motivates by delegating, offering promotions and job titles
Employees are happy and cooperative
Communication 10 relationships in a buisness
Stakeholders
1 Entrapenuer 2 Investor 3 Employee 4 Employer 5 Manager 6 Producer 7 Consumer 8 Service provider 9 Interest group
Industrial Relations Act
- A trade dispute is a dispute between employees and employers
- law states employees can only take industrial action when it relates to their job
Industrial Relations Act
Legitimate reasons for a dispute
1 Pay + Conditions
2 Dismissal or Suspension of Employee(disagree with it
3 Employer refuses to recognise a trade union
4 Discrimination
5 Disagree with the duties your employer asks you to do( not in job description)
Industrial Relations Act
Illegal trade dispute
Dispute over closed shop
Political issues
Disagreement with company policy, pricing and direction
Entrepreneur skills
1 Good people skills 2 Time management 3 Risk management 4 Decision making 5 Reality Perception 6 Planning
Characteristics of an entrepreneur
1 Pro Active 2 Independent 3 Self Motivated 4 Confidence 5 Need for Achievement 6 Risk taker 7 Ruthless 8 Creative 9 Decisive
