CHRA Reviewer Flashcards
Which one of the following terms refers to the process of
evaluating an employee’s current and/or past performance
relative to his or her performance standards?
A. employee selection
B. performance appraisal
C. employee orientation
D. Organizational development
B. performance appraisal
The primary purpose of providing employees with feedback
during a performance appraisal is to motivate employees to
________.
A. Apply for managerial positions
B. Remove any performance deficiencies
C. Revise their performance standards
D. Enroll in work-related training programs
B. Remove any performance deficiencies
All of the following are reasons for appraising an employee’s
performance EXCEPT ________.
A. Correcting any work-related deficiencies
B. Creating an organizational strategy map
C. Determining appropriate salary and bonuses
D. Making decisions about promotions
B. Creating an organizational strategy map
In most organizations, who is primarily responsible for
appraising an employee’s performance?
A. Employee’s direct supervisor
B. Company appraiser
C. Human resources manager
D. Employee’s subordinates
A. Employee’s direct supervisor
What is the first step of any performance appraisal?
A. Giving feedback
B. Setting work standards
C. Making plans to provide training
D. Assessing the employee’s performance
B. Setting work standards
What usually occurs when employees rate themselves for
performance appraisals?
A. Ratings are reliable but invalid.
B. Ratings are subject to halo effects.
C. Ratings are higher than when provided by supervisors.
D. Ratings are about the same as when determined by peers
C. Ratings are higher than when provided by supervisors.
Which one of the following terms refers to the process of
allowing subordinates to rate their supervisor’s performance
anonymously?
A. Supplemental evaluation
B. Upward feedback
C. Paired evaluation
D. Peer evaluation
B. Upward feedback
Which one of the following terms refers to a performance
appraisal based on surveys from peers, supervisors,
subordinates, and customers?
A. 360-degree feedback
B. Team appraisals
C. Upward feedback
D. Rating committee
A. 360-degree feedback
Supervisors should provide employees with feedback,
development, and incentives necessary to help employees
eliminate performance deficiencies or to continue to perform
well.
True or False?
True
The HR department monitors the performance appraisal
system, but it is typically not involved in rating employees.
True or False?
True
In order to ensure that performance appraisals are effective,
Felicia, a line supervisor, should make sure to schedule a
feedback session to address each subordinate’s
performance, progress, and future development plans
True or False?
True
Which one of the following is the easiest and most popular
technique for appraising employee performance?
A. Alternation ranking
B. Graphic rating scale
C. Forced distribution
D. Constant sum rating scale
B. Graphic rating scale
Rolf, the supervisor of the manufacturing department at a computer firm, is in the process of evaluating his staff’s performance. He has determined that 15% of the group will be identified as high performers, 20% as above average performers, 30% as average performers, 20% as below average performers, and 15% as poor performers. Which performance appraisal tool has John chosen to use?
A. Behaviorally anchored rating scale
B. Forced distribution
C. Alternation ranking
D. Paired comparison
B. Forced distribution
Which term refers to ranking of employees from best to
worst on a trait or traits, choosing highest than lowest until
all are ranked?
A. Performance management
B. Paired comparison
C. Alternation ranking
D. Direction sharing
C. Alternation ranking
Management by objectives requires a manager to set specific
measurable, organizationally relevant goals with each
employee and then periodically discuss the employee’s
progress toward these goals
True or False?
True
In an effective talent management system, an employee’s
performance appraisal would initiate training and
development opportunities.
True or False?
True
Effective talent management focuses on developing
employee competencies that align with strategic goals.
True or False?
True
All of the following types of information will most likely be
collected by a human resources specialist through a job
analysis EXCEPT ________.
A. Job description
B. Job specification
C. Job analysis
D. Job context
C. Job analysis
All of the following types of information will most likely be
collected by a human resources specialist through a job
analysis EXCEPT ________.
A. Work activities
B. Human behaviors
C. Performance standards
D. Employee benefits options
D. Employee benefits options
Jennifer, a manager at an engineering firm, has been
assigned the task of conducting a job analysis. What should
be Jennifer’s first step in the process?
A. Deciding how the gathered information will be used
B. Collecting data on job activities and working conditions
C. Selecting representative job positions to assess
D. Reviewing relevant background information
A. Deciding how the gathered information will be used
All of the following requirements are typically addressed in
job specifications EXCEPT ________.
A. Desired personality traits
B. Required education levels
C. Necessary experience
D. Working conditions
D. Working conditions
Which one of the following indicates the division of work
within a firm and the lines of authority and communication?
A. Process chart
B. Employee matrix
C. Organizational chart
D. Corporate overview
C. Organizational chart
Which one of the following is an example of business
process reengineering?
A. Using computerized systems to combine separate tasks
B. Creating a visual chart for workflow procedures
C. Assigning additional activities to new employees
D. Developing employee skills and behaviors
A. Using computerized systems to combine separate tasks
While performing the fifth step of a job analysis, it is
essential to confirm the validity of collected data with the
________.
A. EEOC representative
B. HR manager
C. Legal department
D. Worker
D. Worker
Which one of the following terms refers to systematically
moving workers from one job to another?
A. Job rotation
B. Job enrichment
C. Job enlargement
D. Job adjustment
A. Job rotation
Conducting the job analysis is the sole responsibility of the
HR specialist.
True or False
False
Jerome, a manager at an electronics company, needs to
gather job analysis information from a large number of
employees who perform similar work. Which one of the
following would be most appropriate for Jerome?
A. Observing all employees
B. Interviewing the HR manager
C. Holding a group interview with a supervisor
D. Conducting telephone surveys of all employees
C. Holding a group interview with a supervisor
One of the problems with direct observation is ________,
which is when workers alter their normal activities because
they are being watched.
A. Flexibility
B. Falsification
C. Reactivity
D. Diversion
C. Reactivity
Informal interviews provide quantitative job analysis
information, which is why they are frequently used by
managers who need to determine the relative worth of a job
for pay purposes.
True or False?
False
Joaquin records every activity in which he participates at work
along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin’s workplace?
A. Diaries
B. Interviews
C. Observations
D. Questionnaires
A. Diaries
What is the first step in the recruitment and selection
process?
A. Performing initial screening interviews
B. Building a pool of candidates
C. Performing candidate background checks
D. Deciding what positions to fill
D. Deciding what positions to fill
Marcus, an HR manager for Samsung, must decide what
positions the firm should fill in the next six months, which
means Marcus is currently working on ________.
A. screening job candidates
B. personnel planning
C. interviewing job candidates
D. writing job descriptions
B. personnel planning
The process of deciding how to fill executive positions at a
firm is known as ________.
A. Internal recruiting
B. Succession planning
C. Long-term forecasting
D. Advanced interviewing
B. Succession planning
Which one of the following terms refers to studying a firm’s
past employment needs over a period of years to predict
future needs?
A. Ratio analysis
B. Trend analysis
C. Graphical analysis
D. Computer analysis
B. Trend analysis
Newton Building Supplies hopes to generate an extra $4
million in sales next year. A salesperson traditionally
generates $800,000 in sales each year. Using ratio analysis,
how many new salespeople should Newton hire?
A. 2
B. 5
C. 10
D. 20
B. 5
Which one of the following contains data regarding
employees’ education, career development, and special skills
and is used by managers when selecting inside candidates
for promotion?
A. Computerized forecasting tools
B. Skills inventories
C. Trend records
D. Scatter plots
B. Skills inventories
When managers need to determine which current employees
are available for promotion or transfer, they will most likely
use ________.
A. Scatter plots
B. Skills inventories
C. Estimated sales trends
D. Personnel forecasts
B. Skills inventories
All of the following are methods used by firms to develop
high-potential candidates for future positions EXCEPT
________.
A. Providing internal training
B. Implementing job rotation
C. Offering global assignments
D. Developing skills inventories
D. Developing skills inventories
Smith Industries is thinking of having another company take
care of its benefits management. This is called ________.
A. Outsourcing
B. Recruiting
C. Telecommuting
D. Screening
A. Outsourcing
Recruiting is necessary to ________.
A. Determine whether to use inside or outside candidates
B. Forecast the short-term supply of outside candidates
C. Create positive word-of-mouth about a firm
D. Develop an applicant pool
D. Develop an applicant pool
Which one of the following is the primary disadvantage of
using internal sources of candidates to fill vacant positions in
a firm?
A. Lack of knowledge regarding a candidate’s strengths
B. Potential to lose employees who aren’t promoted
C. Questionable commitment of candidates to the firm
D. Significant training and orientation requirements
B. Potential to lose employees who aren’t promoted
Maria Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Maria realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company’s goals for the future and improve employee retention rates. All of the following questions are relevant to Mari’s decision to fill top positions at the new hotels with internal candidates EXCEPT:
A. What are the key managerial positions that are available at
the new hotels?
B. What percentage of employers in the service industry use
succession planning?
C. What skills, education, and training have been provided to
potential candidates?
D. What is the designated procedure for assessing and
selecting potential candidates?
B. What percentage of employers in the service industry use
succession planning?
Which one of the following is NOT a tool used by firms to
recruit outside candidates?
A. Newspaper advertising
B. Intranet job postings
C. Employment agencies
D. Online job boards
B. Intranet job postings
Which one of the following factors plays the greatest role in
determining the best medium for a job advertisement?
A. Skills needed for the job
B. Job compensation and salary
C. Time allowed to fill the position
D. Graphics used in the advertisement
A. Skills needed for the job
An employer will most likely use a private employment
agency in order to ________.
A. Receive assistance writing job ads
B. Adhere to legal hiring practices
C. Fill a specific job opening quickly
D. Spend more time recruiting applicants
C. Fill a specific job opening quickly
Newton Manufacturing is using a private employment agency
to recruit individuals for management positions. As the HR
manager at Newton, you need to ensure that applicants are
screened properly, so you should ________.
A. Provide the agency with an accurate job description
B. Post jobs on the firm’s intranet and bulletin boards
C. Develop applicant screening software for internal hires
D. Send HR experts to monitor the agency’s recruiting
activities
A. Provide the agency with an accurate job description
Newton Manufacturing is using a private employment agency
to recruit individuals for management positions. As the HR
manager at Newton, you need to ensure that applicants are
screened properly, so you should ________.
A. Provide the agency with an accurate job description
B. Post jobs on the firm’s intranet and bulletin boards
C. Develop applicant screening software for internal hires
D. Send HR experts to monitor the agency’s recruiting
activities
A. Provide the agency with an accurate job description
Kate works as a nurse on temporary assignment for hospitals
throughout the region on an as-needed basis. Kate is most
likely ________.
A. Working as a contingent worker
B. Participating in a job rotation
C. Using job enlargement
D. Benchmarking jobs
A. Working as a contingent worker
What is an advantage of using employee referral campaigns?
A. Local, hourly workers can be recruited quickly.
B. Applicants have received realistic job previews.
C. Rewards and incentives are eliminated.
D. Applicants have community ties
B. Applicants have received realistic job previews.
Publicizing an open job to current employees through a firm’s
intranet or bulletin board is known as job posting.
True or False?
True
On Letitia’s first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Letitia learned about employee benefits packages, personnel policies, and the structure of the company. In Which one of the following did Letitia most likely participate?
A. Recruitment
B. Selection
C. Employee orientation
D. Employee development
C. Employee orientation
Which one of the following is most likely NOT one of the
goals of a firm’s employee orientation program
A. Making new employees feel like part of a team
B. Helping new employees become socialized into the firm
C. Assisting new employees in selecting the best labor union
D. Teaching new employees about the firm’s history and
strategies
C. Assisting new employees in selecting the best labor union
Employee orientation programs range from brief, informal
introductions to lengthy, formal courses.
True or False?
True
Hiring highly-skilled employees with great potential
eliminates the need to provide orientation and training.
True or False?
False
The methods used to give new or present employees the
skills they need to perform their jobs are called ________
A. Orientation
B. Training
C. Development
D. Management
B. Training
________ identifies the training employees will need to fill
future jobs.
A. Competency modeling
B. Performance analysis
C. Strategic training needs analysis
D. Screening
C. Strategic training needs analysis
What is the first step in the ADDIE training process?
A. Assessing the program’s successes
B. Appraising the program’s budget
C. Analyzing the training need
D. Acquiring training materials
C. Analyzing the training need
Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who, attend her training session, Amy should most likely do all of the following EXCEPT ________.
A. Use as many visual aids as possible during the session
B. Provide an overview of the material to be covered
C. Use new terminology and technical concepts
D. Give information in logical, meaningful section
C. Use new terminology and technical concepts
Employers will most likely use all of the following methods to
identify training needs for new employees EXCEPT ________.
________.
A. Analyzing job descriptions
B. Reviewing performance standards
C. Questioning current job holders
D. Conducting a work sampling
D. Conducting a work sampling
Training sessions should be half-day or three-fourths day in
length rather than a full day, because the learning curve goes
down late in the day.
True or False?
True
Which one of the following would most likely occur during
the fourth step of the ADDIE training process?.
A. Holding on-the-job training sessions
B. Selecting employees for training
C. Preparing online training materials
D. Asking participants for feedback
A. Holding on-the-job training sessions
Rebekah was hired soon after graduation and assigned to
complete a management trainee program. She will move to
various jobs each month for a nine-month period of time. Her
employer is utilizing the ________ form of training.
A. Job rotation
B. Understudy
C. Job expansion
D. Informal learning
A. Job rotation
A structured process by which people become skilled
workers through a combination of classroom instruction and
on-the-job training is called ________.
A. Job instruction training
B. Programmed learning
C. Apprenticeship training
D. Coaching technique
C. Apprenticeship training
Ian is currently being trained on the job and is at the first step
in the OJT process, which involves ________.
A. Showing the trainee how do the task
B. Verbalizing the steps of the task
C. Checking to make sure the task was learned by the trainee
D. Familiarizing the trainee with equipment, tools, and trade
terms
D. Familiarizing the trainee with equipment, tools, and trade
terms
When jobs consist of a logical sequence of steps and are
best taught step-by-step, the most appropriate training
method to use is ________.
A. Job instruction training
B. Apprenticeship training
C. Programmed learning
D. Job rotation
A. Job instruction training
A reliable employment test will most likely yield ________.
A. Consistent scores when a person takes two alternate forms of the test
B. Improved scores when a person takes the same test more than once in a single day
C. High scores when a person takes two alternate forms of the test on different occasions
D. Similar scores when two different people are administered the test at different times
A. Consistent scores when a person takes two alternate forms of the test
Which one of the following terms refers to the accuracy with
which a test fulfills the function for which it was designed?
A. Reliability
B. Validity
C. Expectancy
D. Consistency
B. Validity
Selection tests should be used as supplements to other tools
like interviews and background checks.
True or False?
True
As part of the selection process for a position at UPS, Jack
has been asked to lift weights and jump rope. which one of
the following is most likely being measured by UPS?
A. Motor ability
B. Personality
C. Cognitive
D. Interest
A. Motor ability
Carlos recently participated in a selection test for a position
at Northern Aeronautics. The test measured Carlos’s finger
dexterity and reaction time, so it was most likely a(n) ________
test.
A. Interpersonal skills
B. Cognitive skills
C. Physical abilities
D. Achievements
C. Physical abilities
The Big Five personality dimensions include all of the
following EXCEPT ________.
A. Neuroticism
B. Optimism
C. Extroversion
D. Conscientiousness
B. Optimism
Which one of the following terms refers to training
candidates to perform several of the job’s tasks and then
assessing the candidates’ performance prior to hire?
A. Achievement testing
B. Work sampling technique
C. Management assessment center
D. Miniature job training
D. Miniature job training
Which one of the following is the primary reason that firms
conduct background investigations of job applicants?
A. Adhere to legal hiring practices
B. Limit the number of applicants
C. Uncover false information
D. Report criminals to police
C. Uncover false information
A(n) ________ is a multi-day simulation in which candidates
perform realistic tasks in hypothetical situations and are
scored on their performance
A. Work sampling event
B. Situational judgment test
C. Management assessment center
D. Applicant personality test
C. Management assessment center
