chpater 1 intro to operations managment Flashcards
what is operations manamegment
proccess that creates goods and provides services
what is a good
tangible item
ex toyata car
what is a service
an act or work for someone
ex hopsital emergency room operation
a typical manufacturing or service has 3 basic functions what are they
- operations
- creating goods and service - marketing
- assesing customers needs and wants to communicate with others - finance
- looking at firms finiancials to make decisions
what is the key part of the production of goods and services from inputs to finished products
trasnforming inputs into finished products
in an operation’s function what are the inputs
machines
building
labour
customers
materials
information
what are the finished products in an operations function
goods and services
what is a model
abstraction of reality used to support decision making
in a model what parts are in it
physical
mathematical
schematic
what are quantative approaches
Focus on objective measurements and analysis of numbers to come to a conclusion
what are types of quantitve approaches
linear programming
inventory techiques
project techniques
statistical techniques
what is a trade off
a trade off is a decison that must be made when deciding between 2 things
ex should we produce something that is higher quality or lower cost
how do we make decisions when there is a trade off
managers need to look at the advantages and disadvanatges of the options
what is the systems approach
looks at how all the parts work together
the output and objective of the organization is the most important in a systems approach
what is supply chain management
flow of goods and services to and from a company
operations managment is repsonsible for planning and cordinating organizations resources properly converting…..
inputs into outputs
what type of decisions are in operations decisions
design decisions and planning and controlling decisions
what are deisgn decisions
CP
PD
PD
LF
capacity planning
product design
proccesses design
layout of facilities
what are planning and controlling decisions
QA
PP
SC
IM
quality assurance
production planning
scheduling and control
inventory management
what do operations managers do
plan, organize control and direct the operations of organization
what do operations managers use in decision making
models, quantitve techniques, trade off analysis, systems approach, priorities and ethics in decision making
how did operations management evolve
through craft, mass lean production
