Chp.4: Communicating in Every Day Life

Question 1

What is Communication?

Answer 1

is the exchange of information.

Question 2

What are Social media?

Answer 2

are online communities that use technology to communicate among individuals or group members.

Businesses and industry use these contact methods to (market) their products.

Question 3

What is Text messaging (texting)?

Answer 3

delivers short messages, photos, or videos.

Question 4

What does Smartphones applications (apps) provide?

Answer 4

provide an endless list of resources such as books, games, GPS, music and weather.

Question 5

What is oral communication?

Give Examples.

Answer 5

is the use of spoken words to exchange ideas and information.

e.g. one-to-one conversation, meetings, voice messages and teleconferencing.

Question 6

What is a disadvantage of oral communication?

Answer 6

there is little time to reflect and there is no written record.

Question 7

What is Written communication?

Give examples

Answer 7

is the exchange of information through the use of written words and sentences.

e.g. letters, faxes, text messages, emails, reports, tables, diagrams, charts & graphs.

Question 8

What are the Advantage and disadvantage of written communication?

Answer 8

• Proves information was exchanged since there is a written record.
• No immediate feedback

Question 9

What is Nonverbal communication?

Answer 9

Nonverbal communication is communication without words. (Sometimes stronger than verbal messages.)

e.g. body language gestures, facial expressions and body movements or positions.

Question 10

Which method make communicator effective?

Answer 10

Effective communicators combine oral & nonverbal techniques.

Question 11

What are 4 main purpose of communication?

Answer 11

1. To inquire
2. To inform
3. To persuade
4. To develop goodwill

Question 12

What are 6 six basic components of communication?

Answer 12

1. Message sender—composes the intended message.
2. Actual message—may or may not be the intended message.
3. Message transmission—determined by the specific situation.
4. Message receiver—takes delivery of the message.
5. Message interpretation—is done by the receiver.
6. Feedback—is provided by both sender and receiver.

Question 13

What are 4 factors that affect the communication process?

Answer 13

1. The background of the receiver.
2. The appearance of the sender or of the sender’s communication.
3. Barriers that might negatively affect the intended message.
4. The language and communication skills of the sender & receiver.

Question 14

What are barriers that might negatively affect the intended message?

Answer 14

• physical distractions e.g.(noise, heat, headache, illness)
• emotional distractions (anger, thinking about personal matter)
• cultural barriers (language differences)
• electronic distraction (cellphone texting, multitasking)

Question 15

What are the language and communication skills of the sender & receiver?

Answer 15

1. Carefully choose words to express the intended meaning.
2. Be sensitive to cultural diversity.
3. In spoken communication, word choice, grammar and pronunciation are also factors.
4. In written communication, an incorrect word may change the intended meaning of the message.

Question 16

What is Interpersonal communication?

Answer 16

occurs between two people, such as a doctor and a patient.

Question 17

What is Intrapersonal communication?

Answer 17

is the way each person views and interprets information based on previous life experiences.

communicating and understanding yourself must take place before you can communicate with another person.

Question 18

What are the responsibilities of sender & receiver?

Answer 18

1. Evaluate Each Communication Situation.
2. Understand Personal Needs.
3. Assess the needs of the receiver.
4. Apply Interpersonal Skills.

Question 19

How to evaluate each Communication Situation.

Answer 19

Avoid miscommunication

• Avoid miscommunication
  occurs when
  components of one or
  more of these three
  messages are different
• Give and receive feedback
  which involves getting an
  oral, written, or nonverbal
  response from the
  receiver.
• Maintain goodwill

Question 20

what are Abraham Maslow’s five levels of needs?

Answer 20

1. Physical needs: essential to life.
2. Security needs: the desire to be safe.
3. Social needs: the desire to be in a group
4. Esteem needs: satisfied through a feeing of self-importance, self-respect, recognition.
5. Self-actualizing needs: met by developing a sense of achievement, competence and creativity and by helping others meet their own needs.

Question 21

How to Assess the needs of the receiver?

Answer 21

By helping the receiver satisfy the higher 2 levels of needs(esteem & self-actualizing) the sender can improve communication.

Question 22

How to apply Interpersonal Skills?

Answer 22

• Use the you-attitude which puts the reader or listener first.
• Be a good listener by asking questions, taking notes and letting the speaker know you are interested.
• Maintain confidentiality by releasing information to authorized personnel at the appropriate time, not early or late.
• Be considerate, treat others as you would like to be treated.
• A good communicator is courteous (polite), honest, patient and respect the opinions of others.