Chp.4: Communicating in Every Day Life Flashcards
What is Communication?
is the exchange of information.
What are Social media?
are online communities that use technology to communicate among individuals or group members.
Businesses and industry use these contact methods to (market) their products.
What is Text messaging (texting)?
delivers short messages, photos, or videos.
What does Smartphones applications (apps) provide?
provide an endless list of resources such as books, games, GPS, music and weather.
What is oral communication?
Give Examples.
is the use of spoken words to exchange ideas and information.
e.g. one-to-one conversation, meetings, voice messages and teleconferencing.
What is a disadvantage of oral communication?
there is little time to reflect and there is no written record.
What is Written communication?
Give examples
is the exchange of information through the use of written words and sentences.
e.g. letters, faxes, text messages, emails, reports, tables, diagrams, charts & graphs.
What are the Advantage and disadvantage of written communication?
- Proves information was exchanged since there is a written record.
- No immediate feedback
What is Nonverbal communication?
Nonverbal communication is communication without words. (Sometimes stronger than verbal messages.)
e.g. body language gestures, facial expressions and body movements or positions.
Which method make communicator effective?
Effective communicators combine oral & nonverbal techniques.
What are 4 main purpose of communication?
- To inquire
- To inform
- To persuade
- To develop goodwill
What are 6 six basic components of communication?
- Message sender—composes the intended message.
- Actual message—may or may not be the intended message.
- Message transmission—determined by the specific situation.
- Message receiver—takes delivery of the message.
- Message interpretation—is done by the receiver.
- Feedback—is provided by both sender and receiver.
What are 4 factors that affect the communication process?
- The background of the receiver.
- The appearance of the sender or of the sender’s communication.
- Barriers that might negatively affect the intended message.
- The language and communication skills of the sender & receiver.
What are barriers that might negatively affect the intended message?
- physical distractions e.g.(noise, heat, headache, illness)
- emotional distractions (anger, thinking about personal matter)
- cultural barriers (language differences)
- electronic distraction (cellphone texting, multitasking)
What are the language and communication skills of the sender & receiver?
- Carefully choose words to express the intended meaning.
- Be sensitive to cultural diversity.
- In spoken communication, word choice, grammar and pronunciation are also factors.
- In written communication, an incorrect word may change the intended meaning of the message.
What is Interpersonal communication?
occurs between two people, such as a doctor and a patient.
What is Intrapersonal communication?
is the way each person views and interprets information based on previous life experiences.
communicating and understanding yourself must take place before you can communicate with another person.
What are the responsibilities of sender & receiver?
- Evaluate Each Communication Situation.
- Understand Personal Needs.
- Assess the needs of the receiver.
- Apply Interpersonal Skills.
How to evaluate each Communication Situation.
Avoid miscommunication
- Avoid miscommunication
occurs when
components of one or
more of these three
messages are different - Give and receive feedback
which involves getting an
oral, written, or nonverbal
response from the
receiver. - Maintain goodwill
what are Abraham Maslow’s five levels of needs?
- Physical needs: essential to life.
- Security needs: the desire to be safe.
- Social needs: the desire to be in a group
- Esteem needs: satisfied through a feeing of self-importance, self-respect, recognition.
- Self-actualizing needs: met by developing a sense of achievement, competence and creativity and by helping others meet their own needs.
How to Assess the needs of the receiver?
By helping the receiver satisfy the higher 2 levels of needs(esteem & self-actualizing) the sender can improve communication.
How to apply Interpersonal Skills?
- Use the you-attitude which puts the reader or listener first.
- Be a good listener by asking questions, taking notes and letting the speaker know you are interested.
- Maintain confidentiality by releasing information to authorized personnel at the appropriate time, not early or late.
- Be considerate, treat others as you would like to be treated.
- A good communicator is courteous (polite), honest, patient and respect the opinions of others.
