Chp. 8 consumer rights Flashcards
consumer
person who buys goods and servies
how to be a good consumer
know you rights and responsibilities
shop around for the best prices
don’t impulse buy
proof of purchase
show that a consumer did pay for item and you will need it if you want to return the iteam
the main laws
sale of goods and supply of services act of 1980
consumer protection act 2007
competition and consumer protection act 2014
sale of goods and supply of services act 1980
goods should be..
mercahantable quality (good quality)
fit for purpose ( do what its supposed to do)
sample should be the same as the product
goods should match the description
services should be carried out with care and by someone with the qualifications
retailer
person who sells products directly to the public
manufacteror
person who makes the goods
guarantee/warranty
written promise from manufactoreer to consumer that they will refund repair and replace any faulty good within a certain period
consumer protection act 2007
protect consumers from false or misleading claims about product or services
competition and consumer protection act 2014
they enforce product safety and warn consumers about ones that are dangerous
make sure there is fair competition in ireland
distance selling
sale and purchase of goods and services that doesn’t take place in person
e-commerce
sale and purchase of goods online
benefits of online shopping
convenient
more choice
could be cheaper
open 24/7
risks of online shopping
impluse buying
scamming
less busniess for local shops around area
trade association
try to sort out problems between consumer and specific industry
