Chp 3 Check in

Question 1

Activities included in the pre-registration process

Answer 1

Room assignment
Guest’s account creation? (prior to check-in in case of advanced deposit or prepayment)
Pre-printing registration cards (do prior the arrival to save time, one day before afternoon shift)
Pre-issuing keys (in key pocket and write room number)

Question 2

What are the check in tasks?

Answer 2

1. guest identification
2. Registration
3. Room Allocation
4. Signature on reg card
5. MOP
6. Issuing the keys (2)
7. Others; bags, directions

Question 3

What steps does the registration include?

Answer 3

Confirming rate
DOD and time
Special requests

Question 4

What steps does the Room allocation include?

Answer 4

Upselling
Guest preferences

Question 5

What steps does the Guest identification include?

Answer 5

DOB
Number of document
Experition
Nationality
Full name

Question 6

What is the No Post Status?

Answer 6

Possibility of opening a credit to make consumptions in the different outlets and be able to post them to the guest’s room account so the guest can settle these consumptions at check out.

Question 7

When is the guest not allowed to have a No post status?

Answer 7

When the guest decides not to leave a deposit or a CC to guarantee the payment

Question 8

Consequences for the guest for not having a No Post status

Answer 8

Will have to pay everything at the moment of consumption