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Choosing Company Flashcards

1
Q

6 things for choosing home improvement company

A

Company reputation
Product
Install method
Warrant/service
Affordability/payment options
ROI

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2
Q

When was Andersen started

A

1903/121 years old

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3
Q

What products does Andersen sell

A

New construction windows. Sold big box sand building supply centers. Standard sizes installed w/nailing flange

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4
Q

What is Rba? And when was it established

A

Window replacement division of Anderson. 1995 95.

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5
Q

Why was RBA created?

A

To solve the issue of installing windows in existing window openings. Custom-made to fit.

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6
Q

What 5 things does RBA offer?

A

Reliable solutions, custom-made windows, energy efficiency, low maintenance, certified installation

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7
Q

What awards has Anderson received?

A

Number one in customer satisfaction for window and patio doors four years in a row. Energy star partner.

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8
Q

When was fibrex made and what is it made of?

A

Developed in 1970s. 60% polymer/40% wood.

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9
Q

What are the 4 fibrex testing sites?

A

Phoenix, Arizona
Cottage Grove, Minnesota
Homestead, Florida
Medina, Ohio

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10
Q

What is the circle of trust?

A

RBA sells the product, manufactures it, installs, warranty, and service it. One step accountability.

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11
Q

What are the five basic materials used to make windows?

A

Wood
Aluminum
Vinyl
Aluminum clad
Fiberglass

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12
Q

Advantages/disadvantage to wood windows

A

Good insulator, architectural details
Disadvantage:
Water infiltration, rotting, warping/Bowing, maintenance, high cost

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13
Q

What are the advantages/disadvantage of aluminum?

A

Strength, durable, inexpensive, readily available
Disadvantage. Poor energy, conductive, corrosion, and pits condensation. Difficult to open/close.
Won’t pass code

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14
Q

When did Anderson reject aluminum?

A

1959

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15
Q

What are the advantages/disadvantage for aluminum clad?

A

Slows decay of wood, reduce maintenance, offer beauty. Disadvantage-aluminum and wood, expand and contract at different rates and can separate. When it rains, you get condensation, water and moisture are trapped. Wood can rot. Interior black mold, possible seal failure. Damage cannot be reversed.

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16
Q

Advantage/disadvantage to fiberglass

A

Advantage-good insulator, doesn’t rot, bugs. Don’t eat it, durable. Disadvantage mechanically, fastened with staples and screws, moisture enters, have to use agents and glues, which can off gas.

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17
Q

What do you have to do to fiberglass to protect it from the sun?

A

Boats and Corvettes made from fiberglass. Have to be waxed and polished or they will fade, crack, and deteriorate.

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18
Q

When did Andersen invent vinyl?

A

1959

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19
Q

Advantage/disadvantage to vinyl

A

Good insulator, won’t rot, inexpensive, low maintenance, insect won’t eat it, good for interior applications does not do well when exposed to solar energy.

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20
Q

Disadvantage to vinyl

A

Doesn’t do well in hot climate, wharp/fades, leak against windows in the industry
Mechanically fastened corners loosen, which cause seal failure

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21
Q

What happens to glazing beads in vinyl

A

Glazing beads, which help hold the glass in in the heat becomes brittle, fragile, cracks, bends, and brakes, exposed glass pack, poor air seal

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22
Q

What does sigma mean?

A

Seal insulating, glass manufacturing association

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23
Q

What did the 25 year study determine the correlation of seal failures?

A

Found that the industry will have 17.73 failures after 20 years and 100% in 40 years. RBA will have .3 failures after 20 years and .74 after 50 years.

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24
Q

What percentage of heating and cooling make up your energy consumption?

A

54%.

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25
How do poor windows lose 10% -25% of energy?
Solar radiation, conduction, air filtration.
26
What do new windows and doors do?
Reflects heat back into the home during winter and keeps heat out in the summer.
27
What is Anderson’s Crown jewel?
Fibrex-
28
What are 6 things about fibrex
Made in the US, excellent insulation properties, superior strength, narrow frames. Maintenance free and resistance.
29
Name the three things for balanced engineering
Appearance, performance, durability
30
What kind of glass does Anderson use? And how efficient is it?
High performance low-E SMARTSUN glass sun glass. 70% more efficient in the summer than standard. Dual pane glass. 47% more efficient in winter. Blocks 95% of UV rays and has a self cleaning coating reduces 99% of water spots.
31
What is the primary and secondary seal around the glass?
Butyl-primary seal gas barrier Silicone-secondary seal
32
What is the cost versus value report? And what magazine puts out this report?
It’s like the Kelley blue book for home improvement. Remodeling magazine on an annual basis.
33
What two purposes does the cost versus value analysis provide?
#1-gives homeowner info on what they can expect when budgeting their projects. #2-gives homeowner expected return on their investment when the home is sold.
34
Up to what kind of return on investment can you expect based on the cost versus value analysis?
You can expect approximately 67.1% return or investment.
35
What is RBA’s warranty?
20-2-10 20 years on glass and fibrex 2 years on installation 10 years on all hardware
36
What can you expect at install
Work will be explained Home left cleaner upon departure Floors protected
37
What does 20-2-10 mean
Rba warranty 20years on fibrex and glass 2 years on install 10 years on hardware
38
List 7 things that make RbA the best warranty
No maintenece Automatic transferability No geographical restrictions Installation covered Service labor covered Easy to understand terms Added benefits
39
How strong is fibrex compared to vinyl
2x stronger
40
What are the 4 pillars of signature service
Trust Respected Cared for Delighted
41
What does SIGMA stand for?
Seal insulating glass manufacturers of America
42
Name 5 tempered glass requirements
Above a tub/shower Under 18” and over 9sq ft Within 60” from a drain Within 60” from a stairwell or landing Within 24” of the side of a door
43
3 things for balanced engineering
Appearance Durability Performance
44
Which windows have screens on the inside
Awnings and casements
45
Name the glass for sea turtles
Sun glass
46
What to mention at every appt
Medialla survey
47
What should you never do at the beginning of the appt?
Don’t try to sell
48
What does FST mean
Field sales trainer
49
What is step 2 and step 3
Needs assessment Inspect/measure/design
50
What is our mission statement
Passionately improving the places we gather
51
What is step 4 and why is it important
Cost of doing nothing By postponing or not doing anything, it will cost homeowners a significant amount of money and discomfort with each passing year. It’s your job to show them that it will cost them more money and higher energy bills, maintenance cost, comfort, and convenience.
52
What is a major problem with vinyl glazing beads
In the heat becomes brittle Crack Warp Break *exposes glass pack and accelerate seal failure
53
Lead time for windows
16-24wks
54
Windows lose energy in 3 ways:
Radiation Conduction Air filtration
55
name the percentage from the maberian study
55% body language 38% tone of voice 7% words
56
What is the name of our doors and windows?
Ensemble doors Acclaim windows
57
What joint is used to make the frame?
Mortis and Tenon
58
What is a reverse cottage versus cottage window?
Reverse cottage is taller at the top and shorter at the bottom. Cottage is shorter at the top and taller at the bottom.
59
How do casement windows open?
They open out and the screens are on the inside.
60
What are the most energy efficient windows?
Casement
61
How thick is the glass compared to the industry?
Ours is twice as thick at 3.0 MM thick interior and 3.1 MM Exterior Industry is 1.6mm
62
What kind of spacers do our windows have vs industry
1/2” continuous stainless steel Quarter inch aluminum spacers in four separate pieces
63
Argon, gas percentage versus the industry
Ours is 98% Industry is 40% argon/oxygen
64
What did the SIGMA and Dept of housing and urban development 25yr study show?
17.1% failure after 20yrs and 100% in 40. RBA will have .3% failure after 20 years and .74 after 50 years
65
What percentage of home energy consumption is from heating and cooling
54% Poor windows lose 10% to 25% of energy due to solar radiation and conduction. Air filtration adds more loss.
66
How can new windows help with home energy consumption?
New windows and doors reflect heat back into the home during winter and keeps heat out in the summer so your savings could be 10 to 25% or up to 25% on your energy bill
67
What type of glass do we use?
High-performance low E Blocks 95% of the UV rays so 5% is left for the plants
68
How many inches is ideal for argon to stay still?
1/2”
69
What is the most common issue with windows?
Seal failure-hot, cold spots or cloudy look
70
Name the type of damages on a window
Foggy/cloudy Spacer damage Air filtration Weather stripping Water damage Damaged glazing bead Broken glass UV fading Missing screen/torn screen
71
Explain egress requirement
Any room with a closet has to have another way out other than the door they came in. Minimum 24 inches and 5.7 ft.² clear opening.
72
What is the injection method for argon versus industry?
Vacuum pulse at 98% argon Industry is capillary injection 40%/o2
73
What does Low E coating do for a window?
It helps reflect energy back to its source and is applied to the #2 surface inside
74
What type of balance system does Anderson use?
Block and tackle
75
Why does Anderson use low E soft coat versus low hard coat?
Low E soft coat is applied after the glass has cooled for less obscure glass Low E hard coat can leave glass obscured because it is baked into the glass
76
How do we build our frames versus the industry?
We build our frames as a single piece Industry builds the frame in four pieces and mechanically fastened with nails
77
What is the glazing (glass) used for Anderson versus industry standard?
We use commercial glazing, direct set, no glazing bead. More durable. Industry standard uses residential glazing with a glazing bead to hold it in place.

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