Chief Officer Flashcards
What is a good format for a chief officer to use for a program proposal?
Three-step format: introduction, body, conclusion
Unrealistic expectations and reluctance to disagree with the leader are limitations of which leadership style?
Charismatic
Which policies should not be provided to the members of the department for review prior to implementation?
Fire fighter safety
Supervisory roles best suit Which the style of a manager?
Training officer
The sharing of services or facilities and the consolidation of fire departments are examples of?
Regionalization
Which leadership styles focuses on the relationship between task orientation and relationship orientation?
Contingency
A communicator who uses language that is familiar to the receiver is preventing which type of communication problem?
Semantics
What kind of results occurs when an organization reorganizes so that it has fewer levels of supervision/management and more frontline workers?
Flat organization
Which part of the program proposal contains the details that paint a complete picture of the proposal?
Body
What NFPA standards contains specific knowledge and performance requirements for people who wish to become fire officers?
NFPA 1021
Which leadership styles is demonstrated by the appropriate relationship between the leader’s behavior and the readiness level of the followers?
Situational
What organizational elements is the reason for an organization to exist?
Mission
What department-level communications would be considered to be courses of action?
Standard operating procedures
Who had the earliest known fire organizations?
The Roman Empire
What is the blueprint that indicates how people, jobs, and tasks are grouped together called?
Structure
A subordinate who does not communicate bad news in an effort to keep a supervisor happy is demonstrating which of the following communication problems?
Filtering
What tool can a leader use to share the work of an organization and to allow workers to grow as members of an organization?
Delegation
Transfer of information from member to member or from division to division?
Horizontal
What leadership style is used by leaders who understand the art of leadership and who appreciate that each situation is unique?
Chameleon
What leadership style, when exhibited by a sincere and caring leader, allows for a better motivated workforce?
Charismatic
What organizational elements provides the purpose that an organization strives to achieve?
Goal
What leadership theory suggests that leaders and followers engage with each other in such a way that they raise one another to higher levels of motivation and morality?
Transformational
The following principle of effective communication can be used to mitigate common communication problems by seeking to understand the other person’s point of view?
Empathy
What communication problem occurs when the message is not received because of an environmental distraction?
Noise
What department-level communications are normally instructive in nature?
Standard operating guidelines
What is an example of the introduction of flexibility into fire service organizations?
NIMS/ICS
The transfer of information from the center of power to an individual?
Downward
What organizational elements details where an organization will be in the future?
Vision
What department-level communications are regarded as specific orders or instructions?
Directives
What leadership style is based on the idea that people should be valued as individuals and for their ability to make significant contributions to the success of an organization?
Servant
What leadership style is characterized by the strength and example that the leader shows by envisioning, energizing, and enabling subordinates?
Charismatic
The transfer of information from one person to another?
Communication
What acronym does Mitchell Waite use in his book Fire Service Leadership: Theories and Practices?
LEADERSHIP
The transfer of information from an individual member to the upper level of an organization?
Upward
What type of technology is being integrated into self-contained breathing apparatus to aid in communication?
Bluetooth
What organizational element must be accomplished if an organization is to meet its goals and fulfill its mission?
Objective
As a chief officer, what type of presentation would you use to garner input from subordinates on a new idea?
Broad, potential concepts
The transfer of information to an audience outside the organization?
Outward
What state government entity typically determines the schedule and disposition of municipal department records?
Secretary of State
What type of leadership is used when employees who do well are praised and those who do not do well are punished?
Transactional
What part of the program proposal should contain the most powerful and convincing points the chief officer wants to get across to the reader?
Introduction
According to author Stephen Covey, what is a good way to ensure that effective listening is taking place?
Rephrase the message
Which event in U.S. history triggered the need for better communication systems and interoperability?
Terrorist attacks on September 11, 2001
What can a chief officer use to present the numbers in a budget proposal?
Graph
What is an essential element in the operational management of any organization?
Effective leadership
What leadership style emphasizes members who are equals and who work together for the common good?
Citizen
What governmental agency can request assistance from the federal government without requesting resources through the state level?
Tribal
What is the best way to identify potential solutions for problems that other departments have already addressed?
Networking
What shared service organizations is a large grouping of fire service agencies providing services to a large area?
Fire authority
CPR, First Aid, Feel the Heat, citizen fire academies, and senior programs are all examples of what type of support?
Community support
What official would declare a state of emergency to allow state agencies to request assistance from adjoining states and/or jurisdictions?
Governor
What shared service organizations is a local government agency that has complete control over all city services?
Municipal fire department
What program is of the Corporation for National and Community Service and acts as a national network of service programs?
AmeriCorps
In addition to analyzing demographic data, which other type of information should a chief fire officer use to understand the social character of a community?
Surveys
What role is a chief fire officer filling when providing public guidance on community needs related to fire protection and emergency services and describing the resources available to meet these needs?
Subject-matter expert
The chief officers who attends a meeting with a local governing body are filling which role and responsibility?
Spokesperson
What is the first step a chief officer should take when creating a local policy?
Know what is to be accomplished
Which of the following factors often influences the amount of complaint-driven activity a fire department receives?
- The amount of funding a department receives
- The type of fund-raisers supporting the department
- Proactive cultivation of positive relationships with community
- The locations where department members live
Proactive cultivation of positive relationships with community
Which of the following concepts is a result of the lessons learned in the aftermath of the terrorist attacks on September 11, 2001?
1. Emergency management team 2. Interoperability
Interoperability
What agency manages the volunteer organization known as Fire Corps?
National Volunteer Fire Council
Which of the following is (are) not considered to be a community stakeholder?
- Chamber of commerce 2. Unions 3. Business groups
- Visitor associations
Unions
The chief fire officer who provides input on development and zoning proposals to ensure fire services keep pace with community demands is filling which role and responsibility?
Consultant
What technology has made modeling and mapping tools available to fire departments at a relatively low cost?
Geographical information systems
A chief officer who assesses the department for redundant services and ensures the security of revenue resources is concerned with which aspect of a fire service organization?
Sustainability
What political party should a chief fire officer be affiliated?
Apolitical
Which of the following is not a general type of intergovernmental project team?
Long-term consolidation team
Short-term situation team
High-impact incident team
Recurrent situation team
Short-term situation team
What agency provides research and information to aid the chief officer in planning a safe school program?
United States Fire Administration
Which of the following is the best way a fire department can build a positive rapport with the community?
Caring attitude and excellent technical service
Caring attitude and fiscal responsibility
Fiscal responsibility and customer service
Customer service and community interaction
Caring attitude and excellent technical service
What official would request resources from the federal government to assist in a local emergency?
Governor
Which of the following is the volunteer agency that fire departments most commonly encounter?
AF&AM
VFA
DART
CERT
CERT
Within a fire department, who is expected to be the principal subject-matter expert?
Chief fire officer
Taxpayer alliances, government oversight groups, and faith-based organizations are examples of which kind of stakeholders?
Special-interest groups
What mutual aid agreement is administered by the National Emergency Management Association?
EMAC
The American Red Cross, Salvation Army, and Citizen Corps Council are examples of which kind of stakeholders?
Not-for-profit organizations
In addition to identifying any shortfalls in meeting the service demands of a community, for which other task, if any, is a chief fire officer responsible?
Ensure needs are met at any cost.
Develop a training plan to meet the shortfalls.
Create a plan to address the shortfalls.
Create a plan to address the shortfalls
Generally speaking, who is the ultimate authority for a public fire department?
Citizens
Demographic data such as charts, statistics, geographic information, and social interaction are ways to understand the social character of a community. These types of information/data are more commonly known as?
quantitative/qualitative
What intergovernmental project teams would be used on an incident requiring extensive mitigation and recovery?
High-impact incident team