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Apple Device Support / Deployment and Management / Business Essentials Tutorials Questions > Check Your Understanding / Apple Business Essentials > Flashcards

Check Your Understanding / Apple Business Essentials Flashcards

1
Q

You can use the same email for a personal Apple ID and a Managed Apple ID.

A. True
B. False

A

B. False

A Managed Apple ID is separate from a personal Apple ID. Your organization manages access to services using Managed Apple IDs.

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2
Q

What is available through AppleCare+ for Business Essentials?

A. Access to 24/7 support and repair credits
B. Access to live and virtual Today at Apple sessions
C. Access to an Apple One bundle with six services included
D. Access to iCloud storage with up to 2 TB for each covered user

A

A. Access to 24/7 support and repair credits

You can choose a plan that provides flexible onsite repairs, additional support, and repair credits.

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3
Q

What do you use to access the full range of administrative actions in Apple Business Essentials?

A. The web portal
B. The Essentials app
C. Settings or System Preferences on a device

A

A. The web portal

The web portal is the interface that administrators use to manage Apple Business Essentials.

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4
Q

You sign up for Apple Business Essentials using www.pretendco.com as your organization website, and your organization is the first to do so.

What is the reserved domain for your Managed Apple IDs?

A. pretendco.com
B. www.pretendco.com
C. pretendcocom.appleid.com
D. pretendcocom1.appleid.com

A

C. pretendcocom.appleid.com

If you enrolled using the website www.pretendco.com and your organization is the first to do so, the reserved domain name is pretendcocom.appleid.com.

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5
Q

Why would you want to use a verified domain instead of a reserved domain in Apple Business Essentials?

A. To generate a Managed Apple ID for each user
B. To ensure that a Managed Apple ID can’t be a duplicate of a personal Apple ID
C. To enable users to use their existing user names and passwords as Managed Apple IDs

A

C. To enable users to use their existing user names and passwords as Managed Apple IDs

A verified domain used with Azure AD or Google Workspace enables users in your organization to use their existing user names and passwords as Managed Apple IDs.

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6
Q

Which statement about entering Apple Customer Numbers and Reseller Numbers is correct?

A. You can enter both an Apple Customer Number and a Reseller Number.
B. You can enter an Apple Customer Number or a Reseller Number, but not both.
C. You can enter only one Apple Customer Number, but multiple Reseller Numbers.

A

A. You can enter both an Apple Customer Number and a Reseller Number.

You can enter both an Apple Customer Number and a Reseller Number, as well as add multiple numbers, if needed.

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7
Q

Which roles can add or edit locations in Apple Business Essentials?

A. Administrator or Site Manager
B. Administrator or People Manager
C. People Manager or Content Manager

A

B. Administrator or People Manager

Only an Administrator or a People Manager can add or edit locations in Apple Business Essentials.

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8
Q

A user in your organization travels most of the time and uses only iPad. They also work with many organization departments and create a lot of data-rich files. They think they need about 70 GB of iCloud storage for collaboration and backup.

Which plan best suits this user?

A. A device plan with AppleCare+ for Business Essentials
B. An employee plan with employee device management for a single device and 50 GB of iCloud storage and backup
C. An employee plan with employee device management for up to three devices and 200 GB of iCloud storage and backup

A

C. An employee plan with employee device management for up to three devices and 200 GB of iCloud storage and backup

This plan is the best choice for this user.

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9
Q

Victoria Kassel just informed you that she’s leaving your organization today. Victoria belongs to two user groups and has three devices.

What do you do to ensure that Victoria is removed from your plans?

A. Deactivate Victoria’s user record.
B. Remove Victoria from the two user groups.
C. Remove Victoria from the two user groups and remove her from the users.

A

A. Deactivate Victoria’s user record.

Deactivating the user also removes the assigned plan.

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10
Q

In Apple Business Essentials, what happens when you select Just 1 when you’re setting up your plan?

A. You add a single device per user with 50 GB of iCloud storage.
B. You add a single device per user with 200 GB of iCloud storage.
C. You add a single device per user, and you can select Micosoft Azure as your storage provider.

A

A. You add a single device per user with 50 GB of iCloud storage.

When you select Just 1, you add a single device per user with 50 GB of iCloud storage.

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11
Q

Fabiano Cardoso is currently in your employee plan with employee device management for up to three devices and Fabiano just got a new organization-owned Mac.

Where do you go to find out if you can add Fabiano’s new Mac to the current employee plan?

A. Click Subscription, select the plan, and click the Users tab.
B. Click Users, select Fabiano Cardoso, and the devices appear in the Overview tab.
C. Click Devices, select the plan, and click the User Groups tab.

A

B. Click Users, select Fabiano Cardoso, and the devices appear in the Overview tab.

When you select a user, their devices appear in the Overview tab.

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12
Q

Where can you find out how many licenses are assigned to a plan?

A. Licenses tab
B. Overview tab
C. User Groups tab

A

B. Overview tab

You click Subscription, select the plan, and click the Overview tab to view plan details. These details include licenses and assignments.

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13
Q

Who can view your organization’s subscription payment and billing information?

A. Any Administrator
B. Only an Administrator in the finance group
C. Only the Administrator who first set up the payment method

A

A. Any Administrator

Any user with the Administrator role can review your organization’s subscription payment and billing information.

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14
Q

The estimated bill calculates what your bill will be at the end your current billing period.

What is the billing period?

A. One week
B. One month
C. One quarter

A

B. One month

The estimated bill calculates what your bill will be at the end your current billing period month, given the current state of subscription licenses and completed paid repairs.

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15
Q

How do you navigate to view your receipts and credits?

A. Click Accounts, then click Receipts and Credits.
B. Click Payments and Billing, Purchase History, and Subscription.
C. Click Payments and Billing, Subscription, and Receipts and Credits.

A

B. Click Payments and Billing, Purchase History, and Subscription.

You click Payments and Billing, Purchase History, and Subscription to view your receipts and credits.

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16
Q

It’s recommended that you have more than one administrator for your Apple Business Essentials instance.

What is the maximum number of users that you can assign the Administrator role to in Apple Business Essentials?

A. Two users
B. Five users
C. 10 users
D. 500 users

A

B. Five users

The maximum number of users that you can assign the Administrator role to is five.

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17
Q

Why do you create a Managed Apple ID?

A. To sync to Google Workspace or Azure AD
B. To manage devices and user access to services like iCloud for collaboration, storage, and device backup
C. To purchase devices from Apple or an authorized reseller and connect them to your Apple Business Essentials account

A

B. To manage devices and user access to services like iCloud for collaboration, storage, and device backup

A Managed Apple ID supports these capabilities, is unique to your organization, and is separate from personal Apple IDs.

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18
Q

What is the difference between User Groups and Smart User Groups?

A. You manually create User Groups and Smart User Groups are preconfigured.
B. You manually assign users to User Groups, but you create rules by which users are assigned to Smart User Groups.
C. You assign User Groups based on user attributes, but Smart User Groups are based on device attributes.

A

B. You manually assign users to User Groups, but you create rules by which users are assigned to Smart User Groups.

You select and assign users to a User Group. With Smart User Groups, you create one or more rules based on user attributes and Apple Business Essential then assigns and unassigns users to the group dynamically.

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19
Q

You created a User Group last month and assigned it to several users so they could enroll devices and get apps from your organization. You now need to delete the User Group.

What happens to the users and their apps?

A. The users and their apps are deleted.
B. The apps are deleted and the users are deactivated.
C. The users remain, but their apps may be unassigned.

A

C. The users remain, but their apps may be unassigned.

Depending on the assigned Collections and membership in other group, apps may become unassigned. The users aren’t deactivated or deleted.

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20
Q

Your organization needs to quickly buy new iPhone devices and send them directly to field employees for immediate use. You also want to ensure that you can manage lost or stolen devices.

Which enrollment method would be best?

A. User Enrollment
B. Device Enrollment
C. Automated Device Enrollment

A

C. Automated Device Enrollment

Automated Device Enrollment is for new or erased devices and lets you do zero-touch enrollment.

21
Q

You need to set up an organization-owned Apple TV for use in a conference room.

Which plan and enrollment method would be best for this scenario?

A. Employee plan and User Enrollment
B. Employee plan and Device Enrollment
C. Device plan and Device Enrollment
D. Device plan and Automated Device Enrollment

A

D. Device plan and Automated Device Enrollment

A device plan works well with Apple TV, and Automated Device Enrollment lets you do zero-touch enrollment.

22
Q

A user will do Device Enrollment on a Mac already in use in your organization.

What must they do before they install the enrollment profile on the Mac?

A. Sign in to a work or school account
B. Erase all content and settings on the Mac
C. Sign out of any other Mac computers they use
D. Sign out of their personal Apple ID on the Mac

A

D. Sign out of their personal Apple ID on the Mac

They must sign out of their personal Apple ID on the Mac before installing the enrollment profile.

23
Q

You’ve set up a plan for a user, so they can do User Enrollment on their personal iPhone.

What do they need to do on their iPhone?

A. Sign in to a work or school account
B. Erase all content and settings on their iPhone
C. Sign out of any other Apple devices they use
D. Sign out of their personal Apple ID on their iPhone

A

A. Sign in to a work or school account

They need to open Settings > General > VPN & Device Management and sign in to a work or school account.

24
Q

What happens after you complete your app purchase?

A. The app appears in the Essentials app.
B. The app license is assigned to a device.
C. You receive an email that informs you about your purchase.

A

C. You receive an email that informs you about your purchase.

After you complete your app purchase, you receive an email that informs you about your purchase.

25
Q

What should Susie Liu do if she wants to consolidate purchases from multiple accounts?

A. Transfer the licenses to one user
B. Transfer the licenses to one location
C. Transfer the licenses to one account

A

B. Transfer the licenses to one location

You can transfer licenses either to consolidate purchases from multiple accounts or to decentralize and distribute licenses to match your organization’s structure. For example, a location in Apple Business Essentials might represent a building, department, or group.

26
Q

What do you do if a person that you assigned an app to tells you that they can install other assigned apps — but not the one you just assigned — from the Essentials app on their device?

A. Select Preferences, click Accounts, and make sure that Sharing is enabled.
B. Click Apps in the sidebar, select an app, and click the Licenses tab to check whether you have enough licenses.
C. Select Preferences, click Payments, click Purchase History, and click Subscription to ensure that the person’s subscription is active

A

B. Click Apps in the sidebar, select an app, and click the Licenses tab to check whether you have enough licenses.

You can see a list of users and devices that weren’t licensed because there weren’t enough licenses. After you get more licenses from the App Store, they’re automatically applied to those users and devices.

27
Q

.You assigned apps to a Content Manager in your organization, but the license assignments aren’t going through.

What should the Content Manager do?

A. Review device assignments
B. Accept the terms and conditions for Apps and Books
C. Turn on App Updates in Settings > App Store > Automatic Downloads

A

B. Accept the terms and conditions for Apps and Books

If you assign apps to users who have the role of Administrator or Content Manager, their license assignments may not complete if they haven’t accepted the terms and conditions for Apps and Books. To accept the terms, they must navigate to Apps, click the Store item, and click View Store.

28
Q

Where do you transfer licenses in Apple Business Essentials?

A. Settings
B. The Store
C. Assignment History

A

B. The Store

To transfer licenses, select Apps in the sidebar, click Store, and click View Store. Select an app and, below Manage Licenses, click Transfer next to the location you want to transfer the license from.

29
Q

Which setting can have more than one configuration applied to a device without configuring Installation Priorities?

A. Wi-Fi
B. AirDrop
C. Password and Screen Lock

A

A. Wi-Fi

You can apply multiple Wi-Fi setting configurations to a device without configuring Installation Priorities.

30
Q

After you configure a new Wi-Fi setting, what should you do to apply the setting to a user or device?

A. Update the Installation Priority
B. Create a Collection to apply the Wi-Fi setting
C. Reset the Wi-Fi router to accept Apple Business Essentials settings

A

B. Create a Collection to apply the Wi-Fi setting

Collections link settings to devices and users.

31
Q

What should you configure to ensure one Password and Screen Lock configuration takes precedence over another when applied to a device?

A. Auto-lock delay
B. Installation Priority
C. Verify certificate trust

A

B. Installation Priority

Because you can have only one configuration per device for Password and Screen Lock, you use Installation Priority to give one configuration priority over another when applied to a device.

32
Q

What should you do if your Collection can’t assign apps because of a licensing alert?

A. Delete the user’s assigned app and add it back.
B. Identify the reason for the alert in Apps and take appropriate action.
C. Change the number of app licenses in the Collection you’re creating.

A

B. Identify the reason for the alert in Apps and take appropriate action.

Buy the number of licenses you need for the app.

33
Q

What happens to devices in a Collection when you remove that Collection?

A. The devices in the Collection aren’t affected.
B. All managed devices are reset and data deleted.
C. All apps are removed from the devices and settings return to their default state.

A

C. All apps are removed from the devices and settings return to their default state.

When you remove a Collection, all apps are removed from the devices in that Collection and settings are reset to their default.

34
Q

What does the user see on their device if you assign two different Collections containing the same app?

A. The user sees one instance of the app.
B. You can’t use the same app in two different Collections.
C. Their device gets two instances of the app.

A

A. The user sees one instance of the app.

A user can be a member of multiple groups that receive the same app, but users get only one instance of the app.

35
Q

What can you do in the Apps tab of the Essentials app?

A. You can view and download the apps your organization has assigned to you.
B. You can add any available apps and assign them to users.
C. You can sort assigned apps into new or existing Collections.

A

A. You can view and download the apps your organization has assigned to you.

The Apps tab in the Essentials app shows all apps assigned to you that are available to download.

36
Q

How does a user acquire the Essentials app for their device?

A. When a user signs in to their device with their Managed Apple ID, the Essentials app installs automatically.

B. When a user enrolls their device in Apple Business Essentials, they receive a server link to download the app.

C. When a user signs in with their Managed Apple ID, the Essentials app is available for free from the App Store.

A

A. When a user signs in to their device with their Managed Apple ID, the Essentials app installs automatically.

When a user enrolled in Apple Business Essentials signs in to their device with their Managed Apple ID, the Essentials app installs automatically.

37
Q

What can you do in the Devices tab?

A. You can enroll devices into Apple Business Essentials and assign an available plan.
B. You can view your devices enrolled in Apple Business Essentials and their current support coverage.
C. You can modify existing plans and change the current level of support coverage for enrolled devices.

A

B. You can view your devices enrolled in Apple Business Essentials and their current support coverage.

The Devices tab shows your devices that are enrolled in Apple Business Essentials with an active plan, as well as their current AppleCare service and support coverage.

38
Q

How often are repair credits renewed for an organization?

A. Every three months
B. Biannually
C. Annually

A

C. Annually

The number of repair credits your organization receives renews annually for each plan.

39
Q

Where in Apple Business Essentials can you find the repair credits and the renewal dates for your organization?

A. Service & Support > Repair Credits > Show Repair Credit Schedule
B. Settings > All Settings > Show Repair Credit Schedule
C. Service & Support Settings > Show Repair Credit Schedule

A

C. Service & Support Settings > Show Repair Credit Schedule

You can view the total number of repair credits and the renewal dates in Service & Support Settings > Show Repair Credit Schedule.

40
Q

What mode is a device in when it automatically no longer points to the Apple Business Essentials MDM server?

A. Sleep mode
B. Repair mode
C. Service mode

A

B. Repair mode

While in repair mode, devices automatically no longer point to the Apple Business Essentials MDM server.

41
Q

When using the Apple Support app, which repair option is NOT available?

A. Schedule an appointment to take your device to a service location
B. Schedule onsite service in your home or office
C. Schedule repair training for your organization

A

C. Schedule repair training for your organization

The Apple Support app doesn’t provide an option for onsite repair training for customers.

42
Q

What is the purpose of the “Tell us what’s happening” option?

A. To notify AppleCare of scheduling conflicts
B. To describe your device’s issue in your own words
C. To change notification options for the Apple Support app

A

B. To describe your device’s issue in your own words

With the “Tell us what’s happening” option, you can describe your device’s issue in your own words if none of the provided options are applicable.

43
Q

When are you required to provide an Apple Business Essentials support PIN?

A. When you call AppleCare for service for your Apple Business Essentials device
B. When you request service for your Apple Business Essentials device using the Apple Support app
C. When you arrive at the repair site for your Apple Business Essentials device

A

A. When you call AppleCare for service for your Apple Business Essentials device

When you call AppleCare, you’re asked to enter an Apple Business Essentials support PIN.

44
Q

Where else can you view the support PIN for an organization?

A. On the Subscription page of the Apple Business Essentials web portal
B. In the VPN & Device Management section of the managed device
C. In the Essentials app

A

C. In the Essentials app

In the Essentials app, you can view the phone number and the PIN at the bottom of the device page of the Devices tab.

45
Q

When you remotely turn on Managed Lost Mode on iPhone, what information can you choose to display on the device’s Lock Screen in addition to the organization’s phone number?

A. A message
B. The iPhone IP address
C. The date that your iPhone was lost

A

A. A message

When you remotely turn on Managed Lost Mode, the device is locked, and the Lock Screen can display a message with a phone number and other information.

46
Q

Which conditions must your iPad meet for you to be able to turn on Managed Lost Mode?

A. Your iPad must be user-owned and managed.
B. Your iPad must be organization-owned and supervised.
C. Your iPad must be organization-owned, but not supervised.

A

B. Your iPad must be organization-owned and supervised.

Managed Lost Mode is available only for devices enrolled in device management using Automated Device Enrollment or Device Enrollment.

47
Q

How do you verify that a Mac received a remote lock command?

A. A PIN code is generated and appears on the Find My screen.
B. The person who found the Mac calls the phone number on the lock screen.
C. A notification appears on the device details screen in Apple Business Essentials.

A

C. A notification appears on the device details screen in Apple Business Essentials.

A notification appears confirming that the request has been sent.

48
Q

After you erase a Mac with Apple silicon, what should you do to prepare the Mac for use in your organization?

A. Delete the previous user’s data
B. Generate a new PIN code to unlock it
C. Reenroll the Mac in Apple Business Essentials to manage it

A

C. Reenroll the Mac in Apple Business Essentials to manage it

For most Mac computers, the device will be ready for the next person without needing to reinstall macOS.

Apple Device Support / Deployment and Management / Business Essentials Tutorials Questions (6 decks)

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