Chase Bank/work

Question 1

What is a CTR?

Answer 1

A currency transaction Report

Question 2

When is a CTR required?

Answer 2

1) for “cash-in” or “cash-out” transactions that exceed 10,000.00 including currency exchanges, foreign currency exchanges, and business deposits shipping to the Cash Services Vault.
2) also when the employee discovers that the same conductor performed multiple transactions in the same business day that were individually under the filing threshold but in total exceed the threshold.
3) when a non-armored/messenger service delivers deposit(s) exceeding $10,000 cash in a single deposit or the combine cash total of all their deposits exceed $10,000 AND the business is not exempt from CTR reporting.
4) if the transaction, exceeding $10,000 in cash, is removed from the depository vault (night drop) and then processed outside the activity log.

Question 3

What is a “Traditional” budget?

Answer 3

a budget that covers a one year period AND presents forecasts that do not change during the life of the budgets cycle!

Question 4

How do you process a CTR if not prompted to within the session?

Answer 4

Go to the non-monetary drop down tab, scroll the curser over the CTR arrow, select “new”, proceed to enter all required information for the CTR.

Question 5

What are some examples of Budget Parameters??

Answer 5

1) time period of the budget.
2) forecast values
3) forecasting of process
4) goal setting

Question 6

What are two approaches for the time period of a budget?

Answer 6

1) fixed budget, which is the traditional approach.

2) rolling budget

Question 7

What are two examples of a budget forecast?

Answer 7

1) static budget

2) flexible budget

Question 8

What are two examples of The budgeting forecast process?

Answer 8

1) incremental

2) zero-based budgeting

Question 9

What are two examples of budget goal setting?

Answer 9

1) top down

2) participatory

Question 10

What is the definition of the traditional fixed budget?

Answer 10

The budget Is a specific time period, usually coinciding with the company’s fiscal year.

Question 11

Define rolling budget?

Answer 11

The budget is continuously updated so that the timeframe remains stable while the actual covered by the budget changes. For example, as each month passes, a one-year rolling budget would be extended by one month so that there would always be a one year budget in place.

Question 12

Define the traditional static budget?

Answer 12

Presents one forecast for a given time, and does not changed during the life of the budget.

Question 13

Define a flexible budget?

Answer 13

Budgeted revenues and costs are adjusted during the budget period according to pre-determined variances between the budgeted and actual output and revenue.

Question 14

Define the traditional incremental budget?

Answer 14

The previous period’s budget and actual results, as well as expectations for the future, are used in determining the budget for the next period.

Question 15

Define zero-based budgeting?

Answer 15

The budgeting process begins from the ground up, as though the budget was being prepared for the first time.

Question 16

Define traditional top down goalsetting?

Answer 16

Senior management says budget goals- such as revenue and profit- and imposes these goals on the rest of the organization.

Question 17

Define participatory goalsetting?

Answer 17

Those responsible for achieving the budget goals are included in setting those goals.

Question 18

What are two examples of budget costs?

Answer 18

1) variable cost

2) fixed cost

Question 19

Define fixed cost?

Answer 19

Fixed costs are those that remain fairly constant within a wide range of production or sales volumes.

Question 20

What are some examples of fixed cost?

Answer 20

1) rent.
2) Basic utilities including electric and telephone service.
3) equipment leases.
4) depreciation.
5) interest payments.
6) administrative costs.
7) marketing and advertising.
8) indirect labor, such as salaried supervisory employees.

Question 21

Define variable costs?

Answer 21

Variable costs are those that change in direct proportion to changes in activity.

Question 22

What are some examples of variable costs?

Answer 22

1) Ron materials.
2) direct labor.
3) packaging.
4) depreciation due to usage.
5) Power and gas used in manufacturing.
6) shipping.
7) sales commissions.
8) income taxes.

Question 23

What is a U.A.R.?

Answer 23

Unusual activity report.

Question 24

What do you do if there’s more than one conductor and your processing a CTR?

Answer 24

Select add conductor and repeat previous steps of adding customers information.

Question 25

And what scenarios me a CTR be deleted?

Answer 25

1) is there more than two conductors.
2) The transaction process earlier in the day needs to be added to a CTR.
3) The transaction was processed in error.
4) A system error has occurred.
5) when using a General Ledger (G.L.) ticket after a robbery.

Question 26

What is a M.I.P.L.?

Answer 26

A Monetary Instrument Purchase Log.

Question 27

What are the five keys?

Answer 27

1. Always be courteous
2. Do the right thing
3. Build lasting relationships
4. Own customer issues start-to-finish
5. exceed expectations

Question 28

How do we always be courteous and professional?

Answer 28

1. Recognizing customers my name
2. Being attentive engaged and friendly
3. Keep your cool, show respect

Question 29

How do we do the right thing?

Answer 29

1. Use commonsense
2. Be clear, upfront and honest
3. Safeguard our customers

Question 30

How do we build lasting relationships?

Answer 30

1. Make a connection
2. Take a personal interest in the customers needs
3. Listen, ask for feedback
4. Establish trust

Question 31

How do we own customers issues start-to-finish?

Answer 31

1. Apologize, take responsibility
2. Offer options and find solutions
3. Escalate issues when appropriate
4. Always follow up

Question 32

How do we exceed expectations?

Answer 32

1. Be proactive and anticipate needs

2. Go above and beyond

Question 33

How do we grow our business?

Answer 33

1. Review results and observe
2. Recognize strengths and identify opportunities
3. Customize plan, implement and help
4. Follow up, support and recognize

Question 34

What should you do if you feel apprehensive about anything during your exterior inspection??

Answer 34

1. Immediately proceed to the Safehaven
2. Call the police/911, and call global security
3. Wait at the safe haven for further instructions from the police/911, global security, or other bank officials.

Question 35

How should you respond it’s opening signal is not set?

Answer 35

1. Do not approach the branch
2. Leave the immediate area
3. Call the branch and ask for the pass code (A predetermined word or phrase indicating that it is safe to return).
4. if the correct passcode is not provided or there is no answer call the police/911 and global security, go to the Safehaven, and wait for further instruction.

Question 36

How should we respond if the opening signal is set incorrectly??

Answer 36

1. Go directly to the Safehaven
2. Immediately call the police/911 and global security
3. Weigh the safe haven for further instructions from the police, global security, or other bank official.

Question 37

What do you do if the opening signal is not set?

Answer 37

1. Leave the immediate area

2. Call the branch to receive the passcode

Question 38

What do you do if the opening signal is set incorrectly??

Answer 38

1. Go to the Safehaven

2. Call the police/911 and global security