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Business 101: Into To Business > Chapters 7-11: Managing A Business And Employees > Flashcards

Chapters 7-11: Managing A Business And Employees Flashcards

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1
Q

What is Flow?

A

The state of feeling completely involved and focused on task.

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2
Q

What is Maslow’s Hierarchy of needs?

A

Humans have a latter or needs to be filled before anything else can be accomplished, including: Physiology, Safety, Belonging, Esteem and Self-actualization.

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3
Q

What is McClelland’s Three Needs Theory?

A

Three main needs for achievement, affiliation, and power?

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4
Q

What are Hygiene factors?

A

Factors such as safe working environment, proper pay and benefits, and positive relationships with other co-workers.

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5
Q

What are Extrinsic motivators?

A

Factors external to the employee such as pay or promotions which improve their engagement at work.

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6
Q

What are Intrinsic motivators?

A

Internal factors inside of a person that come from his or her actual interest in the work or from a sense of purpose and value in the work being done.

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7
Q

What is Theory X?

A

Humans dislike work and will try to avoid it if they can.

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8
Q

What is Theory Y?

A

People view work as natural and will be motivated to work as long as they are satisfied with their jobs.

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9
Q

What is Theory Z?

A

Workers want to cooperate and be loyal to an organization and emphasizes collaborative decision making.

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10
Q

What is the Vroom Model (Expectancy theory)?

A

An individuals motivation can be described by the relationship between three factors: Expectancy, Instrumentality, and Valence.

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11
Q

What is Industrial Psychology?

A

Field of study developed to scientifically understand how to optimally manage people and work.

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12
Q

What is the Hawthorne Effect?

A

When workers feel important, productivity increases.

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13
Q

What are characteristics of a Democratic leader?

A

Delegate authority and involves employees in the decision making process, listens well, team worker, and influences others.

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14
Q

What are the characteristics of a Autocratic leader?

A

Make decisions without consulting others, commands, threatens, has tight control, creates dissonance and contaminates everyone’s mood.

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15
Q

What are the characteristics of a Affiliative leader?

A

Promotes harmony, empathizes with others, boosts moral, and solves conflicts.

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16
Q

What are the characteristics of a Visionary leader?

A

Inspires, believes in own vision, empathetic and explains how and why peoples efforts contribute to the “dream.”

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17
Q

What is Group Flow?

A

Achieved when a group knows how to work together so tat each individual member can achieve flow.

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18
Q

What is Online Advertising?

A

Any form of advertising that uses the internet to market its message to customers.

19
Q

What is Pay-Per-Click Advertising? (PPC)

A

Advertisers pay only for the number of times a web surfer clicks on their ads.

20
Q

What is Viral Marketing?

A

Using social networks, email, and websites to spread the awareness of a particular brand.

21
Q

What are the Duties of a Chief Information Officer? (CIO)

A

Determine how systems should be designed and developed, decide whether a firm should update or replace its computer systems, manage a budget that balances the benefits of technology against the ever rising cost of having their latest systems, and setting policy for privacy and security concerns.

22
Q

What is Information Technology? (IT)

A

Design and implementation of computer based information systems.

23
Q

What is an Information System?

A

Focus on applying IT to the solution of business and economic problems.

24
Q

What is the difference between Data and Information?

A

Data must be organized and arranged to be useful as Information.

25
Q

What is Crowd-sourcing?

A

Process of using the suggestion of customers and people online to help a business make decisions.

26
Q

What is Cloud Computing?

A

Support of large increase in the growth of mobile technology.

27
Q

What is Production?

A

Process of getting a good or service to the customer; a series of related activities with value being added at each stage.

28
Q

What is Production Management?

A

The planning, implementation and control measures used to convert resources into finished products.

29
Q

What is the Make-or-Buy Decision?

A

What needs to be made and what needs to be purchased.

30
Q

What is Mass Production?

A

Method of producing large amount of goods for a low price.

31
Q

What is Mass Customization?

A

Production of goods or services tailored to meet customers individual needs.

32
Q

What is a Flexible Manufacturing System? (FMS)

A

System in which machines are programmed to process different part types simultaneously allowing a manufacturer to mass produce customized products.

33
Q

What is Lean Production?

A

Process with reducing waste and improving flow in the production of goods.

34
Q

What is Operations Management

A

Managing the activities and processes to produce and distribute products and services.

35
Q

What is Computer Aided Design? (CAD)

A

Using computers to create two or three dimensional computer models of parts or products.

36
Q

What is Computer Aided Manufacturing? (CAM)

A

Uses the design data to control the machinery used in the manufacturing process.

37
Q

What is Computer Integrated Manufacturing? (CIM)

A

Combine the design and manufacturing functions with other automated functions such as order taking, shipment and billing for the complete automation of a manufacturing plant.

38
Q

What is Inventory Control?

A

Receiving, handling, and tracking of everything i a company’s stock.

39
Q

What is Just In Time Inventory?

A

System that keeps the smallest amount of inventory on hand as possible and everything else ordered when its needed.

40
Q

What is Quality Control?

A

Use of technologies and processes to guarantee that a certain good or service meets a specified level of quality.

41
Q

What is Total Quality Management? (TQM)

A

Involves every factor in producing high quality goods.

42
Q

What is Supply Chain Management?

A

Management of activities form all organizations involved in the production process.

43
Q

What is a Supply Chain?

A

Made up of information and communication systems that work together to coordinate the path of the product and its components from raw material to finished product delivered to the consumer.

Business 101: Into To Business (5 decks)

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