Chapters 12,13,15 Flashcards
A person being audited
Auditee
A review of the management systems to see whether the management system is effectively implemented
Audit
A person conducting an audit
Auditor
Instructions (written or electronic) that define how a task is to be accomplished
Documents
Federation made up of over 100 member countries that have agreed to publish common standard methodologies for various aspects of conducting global business. Abbreviated ISO
International Organization for Standardization
The internationally recognized Quality Management System standard (ISO number)
ISO 9001
The internationally recognized Environmental Management System standard (ISO Number)
ISO 14001
The recognition granted to a company by an accredited registrar when the registrar has verified that the company has effectively implemented the management system.
ISO registered
A collection of activities, usually but not always documented, that are intended to ensure that products and services meet specified needs.
Management System
Evidence of deviation from documented requirements
Nonconformance
Evidence that a task has been accomplished
Records
The procedure designed to ensure that when a new product is being introduced, proper communication occurs is known as: A. QCP B. QCC C. QRP D. None of the above
C. QRP
The term \_\_\_\_ refers to the part of a process that produces non-value-added product. A. External failure B. Internal failure C. Hidden factory D. Appraisal failure
C. Hidden factory
The acronym \_\_\_\_ is used to identify a procedure used to document the "baseline" knowledge of the organization. A. QRP B. QCP C. QDP D. None
C. QDP
The language of management is: A. Japanese B. English C. Money D. None
C. Money
The final component is a good QRP is an: A. FEMA B. FMEA C. FOIL D. None
B. FMEA
Chapter 13 lists several "tool" that have been documented as useful procedures or techniques. From the list below, identify one tool listed. A.Environmental procedure B. Sample Plan C. Testing Plan D. Reading Plan
B. Sample Plan
Which of the following is not considered a traditional cost of quality? A. External Failure Cost B. Capital Cost C. Internal Cost D. None
B. Capital Cost
Prevention costs include which of the following?
A. Cost of quality improvement projects
B. Cost of researching customer complaints
C. Cost of reworking bad quality
D. None
A. Cost of quality improvement projects
Participants in a QRP exercise should not include: A. Process technicians B. R&D scientists C. Purchasing manager D. Production engineers
C. Purchasing manager
Process operators/technicians participate in all three (3) steps of a QRP. Which step requires operators to compare the way they operate the process to the way engineers and/or day staff say to operate the process? A. QRP B. QCP C. QDP D. FMEA
B. QCP
Our text uses the term "baseline" when describing a certain procedure that is used by an organization to improve communication between functions. This procedure acronym is: A. QRP B. QCP D. QDP D. None
C. QDP
The acronym FMEA stands for: A. Failure Mode Equal Analysis B. Frontal Mode Equal Analytical C. Failure Mode Effects Analysis D. None
C. Failure Mode Effects Analysis
The correct order of steps in a formal QRP is: A. QRP = QCP + QDP + FMEA B. QRP = FMEA + QCP + QDP C. QRP = QDP + QCP + FMEA D. None
C. QRP = QDP + QCP + FMEA
Rule Number 14: "The brutal truth is \_\_\_\_ the truth." A. Always B. Still C. Only D. None
B. Still
The text in Chapter 15 states that "MONEY" is the language of management. There is a statement associated with this that uses a term that management used to help determine if a project is worthwhile. This term is: A. Payout B. Payback C. Payday D. None
B. Payback
The term \_\_\_\_ defines the cost of mistakes that made it out the door to customers. This term is: A. Appraisal costs B. Internal failure costs C. External failure costs D. Prevention costs E. None
C. External failure costs
Our text describes a scenario where a quality manager institutes a "comprehensive system of check and balances and double checks" to ensure that no off-specification products reach the customer. This type of cost is: A. Prevention cost B. Internal failure cost C. Appraisal cost D. None
C. Appraisal cost
Our text illustrates several charts in Chapter 15 that show the effect of efforts toward reducing overall quality costs. Which cost of quality listed in the previous question, provided the greatest impact on overall quality? A. Prevention cost B. Internal failure cost C. Appraisal cost D. None
A. Prevention Cost
The \_\_\_\_ \_\_\_\_ can account for 20% of the cost of sales in some manufacturing plants. A. External cost B. Internal cost C. Hidden factory D. None
C. Hidden factory
BONUS: Chapter 16 is titled “Putting it all Together.” Name five (5) concepts we have studied in the class that are identified in this chapter.
Root Cause Analysis Management Systems Quality Design Six Sigma Teams Customer Quality Process Capability Quality Costs
