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Principles of Quality > Chapters 12,13,15 > Flashcards

Chapters 12,13,15 Flashcards

0
Q

A person being audited

A

Auditee

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1
Q

A review of the management systems to see whether the management system is effectively implemented

A

Audit

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2
Q

A person conducting an audit

A

Auditor

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3
Q

Instructions (written or electronic) that define how a task is to be accomplished

A

Documents

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4
Q

Federation made up of over 100 member countries that have agreed to publish common standard methodologies for various aspects of conducting global business. Abbreviated ISO

A

International Organization for Standardization

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5
Q

The internationally recognized Quality Management System standard (ISO number)

A

ISO 9001

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6
Q

The internationally recognized Environmental Management System standard (ISO Number)

A

ISO 14001

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7
Q

The recognition granted to a company by an accredited registrar when the registrar has verified that the company has effectively implemented the management system.

A

ISO registered

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8
Q

A collection of activities, usually but not always documented, that are intended to ensure that products and services meet specified needs.

A

Management System

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9
Q

Evidence of deviation from documented requirements

A

Nonconformance

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11
Q

Evidence that a task has been accomplished

A

Records

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12
Q 
The procedure designed to ensure that when a new product is being introduced, proper communication occurs is known as:
A. QCP
B. QCC
C. QRP
D. None of the above
A

C. QRP

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13
Q 
The term \_\_\_\_ refers to the part of a process that produces non-value-added product.
A. External failure
B. Internal failure
C. Hidden factory
D. Appraisal failure
A

C. Hidden factory

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14
Q 
The acronym \_\_\_\_ is used to identify a procedure used to document the "baseline" knowledge of the organization.
A. QRP
B. QCP
C. QDP
D. None
A

C. QDP

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15
Q 
The language of management is:
A. Japanese
B. English
C. Money
D. None
A

C. Money

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16
Q 
The final component is a good QRP is an:
A. FEMA
B. FMEA
C. FOIL
D. None
A

B. FMEA

17
Q 
Chapter 13 lists several "tool" that have been documented as useful procedures or techniques. From the list below, identify one tool listed.
A.Environmental procedure
B. Sample Plan
C. Testing Plan
D. Reading Plan
A

B. Sample Plan

18
Q 
Which of the following is not considered a traditional cost of quality?
A. External Failure Cost
B. Capital Cost
C. Internal Cost
D. None
A

B. Capital Cost

19
Q

Prevention costs include which of the following?
A. Cost of quality improvement projects
B. Cost of researching customer complaints
C. Cost of reworking bad quality
D. None

A

A. Cost of quality improvement projects

20
Q 
Participants in a QRP exercise should not include:
A. Process technicians
B. R&D scientists
C. Purchasing manager
D. Production engineers
A

C. Purchasing manager

21
Q 
Process operators/technicians participate in all three (3) steps of a QRP. Which step requires operators to compare the way they operate the process to the way engineers and/or day staff say to operate the process?
A. QRP
B. QCP
C. QDP
D. FMEA
A

B. QCP

22
Q 
Our text uses the term "baseline" when describing a certain procedure that is used by an organization to improve communication between functions. This procedure acronym is:
A. QRP
B. QCP
D. QDP
D. None
A

C. QDP

23
Q 
The acronym FMEA stands for:
A. Failure Mode Equal Analysis
B. Frontal Mode Equal Analytical
C. Failure Mode Effects Analysis
D. None
A

C. Failure Mode Effects Analysis

24
Q 
The correct order of steps in a formal QRP is:
A. QRP = QCP + QDP + FMEA
B. QRP = FMEA + QCP + QDP
C. QRP = QDP + QCP + FMEA
D. None
A

C. QRP = QDP + QCP + FMEA

25
Q 
Rule Number 14: "The brutal truth is \_\_\_\_ the truth."
A. Always
B. Still
C. Only
D. None
A

B. Still

26
Q 
The text in Chapter 15 states that "MONEY" is the language of management. There is a statement associated with this that uses a term that management used to help determine if a project is worthwhile. This term is:
A. Payout
B. Payback
C. Payday
D. None
A

B. Payback

27
Q 
The term \_\_\_\_ defines the cost of mistakes that made it out the door to customers. This term is: 
A. Appraisal costs
B. Internal failure costs
C. External failure costs
D. Prevention costs
E. None
A

C. External failure costs

28
Q 
Our text describes a scenario where a quality manager institutes a "comprehensive system of check and balances and double checks" to ensure that no off-specification products reach the customer. This type of cost is:
A. Prevention cost
B. Internal failure cost
C. Appraisal cost
D. None
A

C. Appraisal cost

29
Q 
Our text illustrates several charts in Chapter 15 that show the effect of efforts toward reducing overall quality costs. Which cost of quality listed in the previous question, provided the greatest impact on overall quality?
A. Prevention cost
B. Internal failure cost
C. Appraisal cost
D. None
A

A. Prevention Cost

30
Q 
The \_\_\_\_ \_\_\_\_ can account for 20% of the cost of sales in some manufacturing plants.
A. External cost
B. Internal cost
C. Hidden factory
D. None
A

C. Hidden factory

31
Q

BONUS: Chapter 16 is titled “Putting it all Together.” Name five (5) concepts we have studied in the class that are identified in this chapter.

A 
Root Cause Analysis
Management Systems
Quality Design
Six Sigma
Teams
Customer Quality
Process Capability
Quality Costs

Principles of Quality (4 decks)

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