Chapters 1-3 Flashcards
a listening role in which the listener participates and shares in the communication process by guiding the speaker towards common interests
active listening
a listening style used to enjoy pleasurable sounds, as in music or nature
appreciative listening
a shared goal or interest
common ground
the process of sending and receiving messages
communication
any obstacle that gets in the way of effective communication (attitudinal, social, educational, cultural, environmental)
communication barrier
awareness of, faith in, or reliance on one’s ability to do the right thing in a specific situation
confidence
the information or topics presented in a work; a work’s meaning or significance; what is expressed
content
a strong belief in one’s message and one’s determination
conviction
a listening style used to analyze and assess a message for logic and value
critical listening
a desire to practice and become committed to one’s speech
dedication
conversation between persons, actors, or groups
dialogue
a listening style used to single out a particular sound from a particular environment
discriminative listening
a persuasive technique that involves “striking an emotional chord”; the use of issues and values such as patriotism, family, and honor (to win a an audience’s favor)
emotional appeal
a style of listening that encourages people to talk freely, without fear of embarassment
empathic listening
a sincere understanding of the feelings, thoughts, and motives of others
empathy
the energy, both intellectual and physical, a speaker transmits to inspire an audience
enthusiuasm
a persuasive quality based on a speaker’s natural honesty, sincerity, and commitment to what is right and good
ethical (personal) appeal
a person’s sense of right and wrong
ethics
a comparison of unlike things
false comparison
a biological process that activates our emergency energy system so that we can cope with danger; unpleasant, often strong, emotion caused by anticipation or awareness of danger
fear
a reaction that a receiver gives to a message offered by a sender
feedback