Chapters 1-3 Flashcards

1
Q

a listening role in which the listener participates and shares in the communication process by guiding the speaker towards common interests

A

active listening

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2
Q

a listening style used to enjoy pleasurable sounds, as in music or nature

A

appreciative listening

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3
Q

a shared goal or interest

A

common ground

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4
Q

the process of sending and receiving messages

A

communication

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5
Q

any obstacle that gets in the way of effective communication (attitudinal, social, educational, cultural, environmental)

A

communication barrier

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6
Q

awareness of, faith in, or reliance on one’s ability to do the right thing in a specific situation

A

confidence

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7
Q

the information or topics presented in a work; a work’s meaning or significance; what is expressed

A

content

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8
Q

a strong belief in one’s message and one’s determination

A

conviction

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9
Q

a listening style used to analyze and assess a message for logic and value

A

critical listening

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10
Q

a desire to practice and become committed to one’s speech

A

dedication

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11
Q

conversation between persons, actors, or groups

A

dialogue

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12
Q

a listening style used to single out a particular sound from a particular environment

A

discriminative listening

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13
Q

a persuasive technique that involves “striking an emotional chord”; the use of issues and values such as patriotism, family, and honor (to win a an audience’s favor)

A

emotional appeal

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14
Q

a style of listening that encourages people to talk freely, without fear of embarassment

A

empathic listening

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15
Q

a sincere understanding of the feelings, thoughts, and motives of others

A

empathy

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16
Q

the energy, both intellectual and physical, a speaker transmits to inspire an audience

A

enthusiuasm

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17
Q

a persuasive quality based on a speaker’s natural honesty, sincerity, and commitment to what is right and good

A

ethical (personal) appeal

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18
Q

a person’s sense of right and wrong

A

ethics

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19
Q

a comparison of unlike things

A

false comparison

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20
Q

a biological process that activates our emergency energy system so that we can cope with danger; unpleasant, often strong, emotion caused by anticipation or awareness of danger

A

fear

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21
Q

a reaction that a receiver gives to a message offered by a sender

A

feedback

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22
Q

to use emotional barriers to absorb information selectively

A

filter

23
Q

a warm, congenial attitude

A

friendliness

24
Q

how an audience perceives a speaker, based on the way they present themselves and their ideas

A

impression

25
Q

transmittal of messages between two or more people

A

interpersonal communication

26
Q

dialogue conducted with oneself to assess one’s thoughts, feelings, and reactions

A

intrapersonal communication

27
Q

persuasive technique based on the need to conform

A

jump on the bandwagon

28
Q

thinking time created by the ability to listen faster than people can speak

A

listening spare time

29
Q

the use of sequence, analysis, organization, and evidence to prove a point and persuade

A

logical appeal

30
Q

that which is sent or said

A

message

31
Q

an inner drive, need, or impulse that causes a person to act

A

motivation

32
Q

to give someone a negative label without any evidence

A

name calling

33
Q

an original or unique approach to a topic

A

newness

34
Q

something communicated without words, as through facial expressions and body language

A

nonverbal message

35
Q

a listing of ideas in brief, outlined form

A

notes

36
Q

communication that is primarily spoken

A

oral (or verbal) communication

37
Q

a person who delivers a public speech–especially a person known for doing this skillfully

A

orator

38
Q

the art or study of public speaking

A

oratory/rhetoric

39
Q

in a speech, a structure or form that enables an audience to follow along easily

A

organization

40
Q

to repeat in one’s own words

A

paraphrase

41
Q

a listening role in which the listener does not share in the responsibility for, or involve themself in the conversation process

A

passive listening

42
Q

how one sees things

A

perception

43
Q

a specific stage fright, often associated with musicians, actors, and other entertainers

A

performance anxiety

44
Q

a persistent, irrational fear that causes a person to avoid specific situations

A

phobia

45
Q

a person who intercepts a message and then decodes it

A

receiver

46
Q

respect for oneself, often realized through self-discovery

A

self-esteem

47
Q

a person who transmits a message

A

sender

48
Q

to present unbalanced evidence that only presents one side

A

stack the deck

49
Q

the nervousness felt by a speaker or performer in front of an audience

A

stage fright

50
Q

making a distorted mental image of someone or something on the basis of an oversimplified opinion, a prejudiced attitude, or an unexamined judgment held in common by members of a group

A

stereotyping

51
Q

to cover the main points in a compact manner, without wasted words

A

summarize

52
Q

(1) anything that stands for an idea and is used for communication (2) an image of a person, place, thing, or action, that calls to mind some other, usually broader, idea or range of ideas

A

symbol

53
Q

a celebrity or expert endorsement of a message

A

testimonial

54
Q

any communication that must be read

A

written communication