Chapters 1-3

Question 1

The moral principles by which we work and live.

Answer 1

Ethics

Question 2

The conscious act of planning you life, instead of going with the flow.

Answer 2

Game Plan

Question 3

The identification of long-term and short-terms goals that helps you decide what you want out of life.

Answer 3

Goal Setting

Question 4

A graphic representation of an idea or problem that helps organize one’s thoughts.

Answer 4

Mind Mapping

Question 5

Statement that establishes the purpose and values by which an individual or institution lives and works; provides a sense of direction by defining guiding principles and clarifying goals.

Answer 5

Mission Statement

Question 6

Any memorization device that helps a person recall information.

Answer 6

Mnemonic

Question 7

A metho used to store new information for short and long term memory.

Answer 7

Organization

Question 8

An unhealthy compulsion to do things perfectly.

Answer 8

Perfectionism

Question 9

To make a list of tasks that need to be done in the order most-to-least important

Answer 9

Prioritize

Question 10

Putting off until tomorrow what you can do today

Answer 10

Procrastination

Question 11

Repeadetedly saying, writing, or otherwise reviewing new information until it is learned.

Answer 11

Repetition

Question 12

Fulfiling one’s full potential

Answer 12

Self-actualization

Question 13

Behaviors that improve the quality of your professional image through specific methods for conducting and representing yourself.

Answer 13

Image Enhancers

Question 14

Communication expressed by body language, eye contact, facial expressions, and gestures.

Answer 14

Nonverbal Communication

Question 15

The process of caring for parts of the body and maintenancing an overall polished look.

Answer 15

Personal Grooming

Question 16

Daily maintenance and cleanliness by practicing good healthful habits

Answer 16

Personal Hygiene

Question 17

A display of your talents and work for potential clients and employers to evaluate your professional skills.

Answer 17

Portfolio

Question 18

The impression projected by a person engaged in any profession, consisting of outward appearance and conduct exhibited in the workplace.

Answer 18

Professional Image

Question 19

Personal attributes that enhance an individual’s interactions, job performance, and career prospects.

Answer 19

Soft Skills

Question 20

Taking pride in your work and comitting yourself to consistently doing an excellent job for your clients, empolyer, and the salon team.

Answer 20

Work Ethic

Question 21

Communication with a client that determines what the client’s needs are and how to achieve the desired results.

Answer 21

Client Consultation

Question 22

Used in beauty and wellness services, disclosingclient’s contact, products used, lifestyle, etc. Also provides allegies and medications list that might impact client or service.

Answer 22

Client Intake Form

Question 23

The act of sharing information between 2 people (or gorups) so information is successfully understood.

Answer 23

Effective communiction

Question 24

Listening to the client then repeating, in own words, what you think client is telling you.

Answer 24

Reflective ListeningC

Question 25

Client’s permanent progress record of services recieved, results, formulations, and products purchased/used.

Answer 25

Service Record Card