CHAPTER4 Flashcards
Communications takes place when?
one person transmits ideas, thoughts, or feelings to another person or a group of people. Its effectiveness is measured by the similarity between the idea transmitted and the idea received.
Four Elements of Communication
Sender, Message, Reciever, Feedback
Sender Responsibilities
Be objective, Build a common core of Experience, Consider Limitation, Adjust Instructions to intelligence levels, Beware of Attitudes
Reciever Responsibilities
Comprehend the Message, Give Feedback
What is the greatest single barrier to effective communication
Lack of a common core of experience between the communicator and receiver
Consider the __________ of your students whenever you fail to get the response you desire
Attitude
Skillful use of ____________ is essential to the effective presentation of subject matter .
Body language
Four Methods to promote self-confidence
Thorough Preparation, Physical Control, Mental Attitude, Experience.
Be Objective
avoid forming first impressions and treat each Airman equally
Build common core experience
The sender must establish a common core of experience by using familiar words, defining terms, and relating current situations to situations familiar to the receiver
Consider limitations
receivers physical and mental limitations
Adjust instructions to intelligence levels
consider the experiences, education, age, and geographical origin, backgrounds of each student
Comprehend the message
paying attention, clearing the mind of personal problems and taking notes, ask questions to clarify
Give Feedback
being attentive, asking questions and providing proper eye contact
Voice
display sincerity, enthusiasm, and self-confidence
adjust loudness and pitch
avoid vocal mannerism, jargon and
speak with clarity
Facial Expressions and Posture
avoid anger, disgust, and boredom
eliminate distracter i.e. clicking pens, popping knuckles, slapping hands together
Eye contact
shows interest, provides receiver feedback, sincerity
Observes signs of doubt, disagreement, boredom, and other reactions
Do not intimidate “Search Lighting”
Verbal Symbols
avoid abstract words
use concrete words,
“express, not impress”
Effective communicators show self-confidence through
effective use of gestures, facial expressions, posture, rate of speech, and eye contact
Controlled Nervousness
helpful because it quickens the speakers reactions and thinking
Uncontrolled nervousness
interfere with speakers effectiveness thinking and presentation
Thorough Preparation
organize material clearly, establish main ideas
Physical Control
assume a comfortable, relaxed but attentive position
deep breathes, adjust training aids, check notes and lesson plans
Mental Attitude
concentrate on the presentation of ideas, not your nervousness or lack of self-confidence