chapter11

Question 1

Human resources management

Answer 1

The process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.

Question 2

underemployed workers

Answer 2

are those who have more skills or knowledge than their current jobs require or those with part-time jobs who want to work full-time.

Question 3

job analysis

Answer 3

A study of what employees who hold various job titles do

Question 4

job description

Answer 4

A summary of the objectives of a job, the type of work to be done, the responsibilities and duties, the working conditions, and the relationship of the job to other functions.

Question 5

job specification

Answer 5

a summary of minimal education and skills needed to do a particular job.

Question 6

recruitment

Answer 6

The set of activities used to obtain a sufficient number of the right employees at the right time.

Question 7

internal sources

Answer 7

include current employees who can be transferred or encouraged or who can recommend others to hire.

Question 8

external sources

Answer 8

advertisements, public and private employment agencies, college placement bureaus, management consultants, Internet sites, professional organizations, referrals, and online and walk-in applications.

Question 9

selection

Answer 9

The process of gathering information and deciding who should be hired, under legal guidelines, to serve the best interests of the individual and the organizatio

Question 10

contingent workers

Answer 10

include part-time workers (anyone who works 1 to 34 hours per week), temporary workers (workers paid by tempo- rary employment agencies), seasonal workers, independent contractors, interns, and co-op students.

Question 11

training and development

Answer 11

includes all attempts to improve productivity by increasing an employee’s ability to perform

Question 12

orientation

Answer 12

The activity that introduces new employees to the organization; to fellow employees; to their immediate supervisors; and to the policies, practices, and objectives of the firm.

Question 13

on the job training

Answer 13

Training at the workplace that lets the employee learn by doing or by watching others for a while and then imitating them.

Question 14

apprentice programs

Answer 14

Training programs during which a learner works alongside an experienced employee to master the skills and procedures of a craft.

Question 15

off the job training

Answer 15

Internal or external training programs away from the workplace that develop any of a variety of skills or foster personal development.

Question 16

online training

Answer 16

Training programs in which employees complete classes via the Internet

Question 17

vestibule training

Answer 17

Training done in schools where employees are taught on equipment similar to that used on the job.

Question 18

job simulation

Answer 18

The use of equipment that duplicates job conditions and tasks so trainees can learn skills before attempting them on the job.

Question 19

management development

Answer 19

The process of training and educating employees to become good managers, and then monitoring the progress of their managerial skills over time.

Question 20

networking

Answer 20

The process of establishing and maintaining contacts with key managers in and outside the organization and using those contacts to connect strong relationships that serve as informal development systems.

Question 21

mentor

Answer 21

An experienced employee who supervises, coaches, and guides lower-level employees by introducing them to the right people and generally being their organizational sponsor.

Question 22

performance appraisals

Answer 22

An evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training, or termination.

Question 23

360-degree review

Answer 23

management gathers opinions from all around the employee, including those under, above, and on the same level, to get an accurate, comprehensive idea of the worker’s abilities.

Question 24

fringe benefit

Answer 24

Benefits such as sick-leave pay, vacation pay, pension plans, and health plans that represent additional compensation beyond base wages.

Question 25

cafeteria-style fringe benefits

Answer 25

Fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount.

Question 26

flextime plan

Answer 26

Work schedule that gives employees some freedom to choose when to work, as long as they work the required number of hours or complete their assigned tasks.

Question 27

core time

Answer 27

In a flextime plan, the period when all employees are expected to be at their job stations.

Question 28

compressed workweek

Answer 28

Work schedule that allows an employee to work a full number of hours per week but in fewer days.

Question 29

job shearing

Answer 29

An arrangement whereby two part-time employees share one full-time job.