Chapter Three - The Operations Management Function Flashcards

0
Q

What are Tangibles?

A

Tangibles are goods, which can be touched.

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1
Q

What is Operations Management?

A

Operations management consists of all the activities in which managers engage to produce goods or services.

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2
Q

What are Intangibles?

A

Intangibles include services, which cannot be touched.

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3
Q

What are Inputs?

A

Inputs are resources used in the process of production.

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4
Q

What is Transformation?

A

Transformation is the conversion of inputs (resources) into outputs (goods or services).

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5
Q

What are Outputs?

A

Outputs refer to the end result of an organisation’s efforts - the service or product that is delivered or provided to the consumer.

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6
Q

What is Productivity?

A

Productivity is a measure of efficiency - the amount of output produced compared to the amount of input required in production.

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7
Q

What is Business Competitiveness?

A

Business competitiveness refers to the ability of an organisation to sell products in a market.

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8
Q

What is Facilities Design and Layout?

A

Facilities design and layout involves planning the layout of workspace to streamline the production process.

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9
Q

What is Fixed Position Layout?

A

Fixed position layout deals with large-scale processes, such as the construction of bridges, ships, aircraft or buildings.

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10
Q

What is a Product Layout?

A

A product layout deals with the manufacturing of goods in mass volume using an assembly line.

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11
Q

What is a Process Layout?

A

A process layout deals with high varieties of products by grouping activities, equipment and machinery of similar function together.

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12
Q

What is Lean Manufacturing?

A

Lean manufacturing aims to eliminating waste at every stage of production. It involves analysing each stage of the production process, detecting where inefficiencies are and correcting them.

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13
Q

What is Materials Management?

A

Materials management is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.

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14
Q

What is Inventory?

A

Inventory is the goods and materials held as stock by an organisation.

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15
Q

What is Materials Handling?

A

Materials handling is the physical handling of goods in warehouses and at distribution points.

16
Q

What is a Production Plan?

A

A production plan is an outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs).

17
Q

What is Master Production Scheduling?

A

Master production scheduling details what is to be produced and when.

18
Q

What is Materials Requirements Planning?

A

Materials requirements planning involves developing an itemised list of all materials involved in production to meet the specified orders.

19
Q

What is Inventory Control?

A

Inventory control ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.

20
Q

What is Just in time?

A

Just in time is a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process.

21
Q

What is a Supply Chain?

A

A supply chain is the range of suppliers from which the organisation purchases materials and resources.

22
Q

What is Quality?

A

Quality refers to the degree of excellence of goods or services and their fitness for a stated purpose.

23
Q

What is Quality Control?

A

Quality control involves the use of inspections at various points in the production process to check for problems and defects.

24
Q

What is Quality Assurance?

A

Quality assurance involves the use of a system so that an organisation achieves set standards in production.

25
Q

What is Total Quality Management?

A

Total quality management is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation’s operation.

26
Q

What are Quality Circles?

A

Quality circles are groups of workers who meet to solve problems relating to quality.

27
Q

What is Continuous Improvement?

A

Continuous improvement involves an ongoing commitment to achieving perfection.

28
Q

What are Robotics?

A

Robotics are highly specialised forms of technology capable of complex tasks.

29
Q

What is Computer Aided Design?

A

Computer aided design is a computerised design tool that allows a business to create product possibilities from a series of input parameters.

30
Q

What is Computer Aided Manufacture?

A

Computer aided manufacture is software that designs and controls manufacturing processes.

31
Q

What is Computer Integrated Manufacturing?

A

Computer integrated manufacturing is a method of manufacturing in which the entire production process is controlled by a computer.

32
Q

What is Six Sigma?

A

Six Sigma is a quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect-free production.