Chapter Three - The Operations Management Function Flashcards
What are Tangibles?
Tangibles are goods, which can be touched.
What is Operations Management?
Operations management consists of all the activities in which managers engage to produce goods or services.
What are Intangibles?
Intangibles include services, which cannot be touched.
What are Inputs?
Inputs are resources used in the process of production.
What is Transformation?
Transformation is the conversion of inputs (resources) into outputs (goods or services).
What are Outputs?
Outputs refer to the end result of an organisation’s efforts - the service or product that is delivered or provided to the consumer.
What is Productivity?
Productivity is a measure of efficiency - the amount of output produced compared to the amount of input required in production.
What is Business Competitiveness?
Business competitiveness refers to the ability of an organisation to sell products in a market.
What is Facilities Design and Layout?
Facilities design and layout involves planning the layout of workspace to streamline the production process.
What is Fixed Position Layout?
Fixed position layout deals with large-scale processes, such as the construction of bridges, ships, aircraft or buildings.
What is a Product Layout?
A product layout deals with the manufacturing of goods in mass volume using an assembly line.
What is a Process Layout?
A process layout deals with high varieties of products by grouping activities, equipment and machinery of similar function together.
What is Lean Manufacturing?
Lean manufacturing aims to eliminating waste at every stage of production. It involves analysing each stage of the production process, detecting where inefficiencies are and correcting them.
What is Materials Management?
Materials management is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.
What is Inventory?
Inventory is the goods and materials held as stock by an organisation.
What is Materials Handling?
Materials handling is the physical handling of goods in warehouses and at distribution points.
What is a Production Plan?
A production plan is an outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs).
What is Master Production Scheduling?
Master production scheduling details what is to be produced and when.
What is Materials Requirements Planning?
Materials requirements planning involves developing an itemised list of all materials involved in production to meet the specified orders.
What is Inventory Control?
Inventory control ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.
What is Just in time?
Just in time is a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process.
What is a Supply Chain?
A supply chain is the range of suppliers from which the organisation purchases materials and resources.
What is Quality?
Quality refers to the degree of excellence of goods or services and their fitness for a stated purpose.
What is Quality Control?
Quality control involves the use of inspections at various points in the production process to check for problems and defects.
What is Quality Assurance?
Quality assurance involves the use of a system so that an organisation achieves set standards in production.
What is Total Quality Management?
Total quality management is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation’s operation.
What are Quality Circles?
Quality circles are groups of workers who meet to solve problems relating to quality.
What is Continuous Improvement?
Continuous improvement involves an ongoing commitment to achieving perfection.
What are Robotics?
Robotics are highly specialised forms of technology capable of complex tasks.
What is Computer Aided Design?
Computer aided design is a computerised design tool that allows a business to create product possibilities from a series of input parameters.
What is Computer Aided Manufacture?
Computer aided manufacture is software that designs and controls manufacturing processes.
What is Computer Integrated Manufacturing?
Computer integrated manufacturing is a method of manufacturing in which the entire production process is controlled by a computer.
What is Six Sigma?
Six Sigma is a quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect-free production.
