Chapter Five

Question 1

Job performance

Answer 1

Behaviour (the observable things people do) that is relevant to accomplishing goals of the organization

Question 2

Criteria

Answer 2

Measures of job performance that attempt to capture individual differences among employees with respect to job related behaviours

Question 3

Task performance

Answer 3

Duties related to the direct production of goods and services and to the direct contribution to the efficient functioning of the organization that form part of a job. These duties are part of the worker’s formal job description.

Question 4

Contextual performance

Answer 4

The activities or behaviours that are not part of a worker’s formal job description but that remain important for organizational effectiveness

Question 5

Adoptive performance

Answer 5

A worker’s behaviourial reactions to changes in a work system or work role

Question 6

Counterproductive work behaviours

Answer 6

Voluntary behaviours that violate significant organizational norms and in so doing threaten the well - being of an organization, its members, or both

Question 7

Job performance domain

Answer 7

The set of job performance dimensions (i.e. behaviours) that is relevant to the goals of the organization, or the unit, in which a person works

Question 8

Performance dimensions

Answer 8

Sets of related behaviours that are derived from an organization’s goals and linked to successful job performance

Question 9

Criterion relevance

Answer 9

The degree to which the criterion measure captures behaviours or competencies that constitute job performance

Question 10

Criterion deficiency

Answer 10

Those job performance behaviours or competencies that are not measured by the criterion

Question 11

Criterion contamination

Answer 11

The degree to which the criterion measure is influenced by, or measures, behaviours or competencies that are not part of job performance

Question 12

Practicality

Answer 12

The degree to which the criterion measure is available, plausible, and acceptable to organizational decision makers

Question 13

Ultimate criterion

Answer 13

The concept that a single criterion measure reflects overall job success.

Question 14

Objective performance measures

Answer 14

Production, sales, and personal data used in assessing individual job performance

Question 15

Subjective performance measures

Answer 15

Ratings or rankings made by supervisors, peers, or others that are used in assessing individual job performance

Question 16

Relative rating system

Answer 16

A subjective measurement system that compares the overall performance of one employee to that of others to establish a rank order of employee performance

Question 17

Absolute rating systems

Answer 17

Compare the performance of one worker with an absolute standard of performance; can be used to assess performance on one dimension or to provide an overall assessment