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Organizational Behavior > Chapter Fifteen > Flashcards

Chapter Fifteen Flashcards

1
Q

Climate of Destructive

A

competition and suspicion

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2
Q

Climate of Openness

A

cooperation and trust

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3
Q

Rational Persuasion

A

using logical arguments and facts to persuade another that a desired result will occur

commitment

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4
Q

Inspirational Appeal

A

arousing enthusiasm by appealing to one’s values and beliefs

likely to get commitment

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5
Q

Consultation

A

asking for participation in decision making or planning a change

likely to get commitment

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6
Q

Ingratiation

A

getting someone to do what you want by putting that person in a good mood or getting him or her to like you

likely to get resistance

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7
Q

Personal Appeal

A

appealing to feelings of loyalty and friendship before making a request

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8
Q

Exchange

A

promising some benefits in exchange for complying with a request

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9
Q

Coalition Building

A

persuading by seeking the assistance of others or by noting the support of others

likely to get compliance or maybe resistance

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10
Q

Legitimating

A

pointing out one’s authority to make a request or verifying that it is consistent with prevailing organizational policies and practices

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11
Q

Pressure

A

seeking compliance by using demands, threats, or intimidation

likely to get resistance or sometimes compliance

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12
Q

Committment

A

a strong positive response; where you want to be

the person will agree only because there is something positive in it for him/her or something negative will happen if they dont

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13
Q

Compliance

A

completion of request

the person will agree only because there is something positive in it for him/her or something negative will happen if they dont

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14
Q

Resistance

A

a strong negative response

request will be disregarded, influence attempt is unsuccessful

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15
Q

Social Power

A

the ability to get things done with human, informational, and material resources; power not over others but ability to get things done

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16
Q

Personalized Power

A

used for personal gain

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17
Q

Socialized Power

A

used to create motivation and accomplish group goals

18
Q

Reward

A

positive power; if you do it i will give you something

19
Q

Coercive

A

positive power; if you dont do it something bad will happen

20
Q

Legitimate

A

positive power; do it because the boss asks you to

can be positive or negative

21
Q

expert

A

personal power; do it because i know a lot about this subject

22
Q

referent

A

personal power; do it because you like me

23
Q

Upward influenced power

A

expert, referent

24
Q

Peer power

A

expert, referent

25
Q

Downward power

A

reward, coercive

26
Q

Which combination is the best of the strategies?

A

expert or referent, legitimate or referent

27
Q

Empowerment

A

sharing varying degrees of power with lower-level employees to tap their full potential (throughout organization)

28
Q

Authoritarian Power

A

domination, low empowerment

29
Q

Influence Power

A

Consultation, more empowerment

30
Q

Power Sharing Power

A

Participation, even more empowerment

31
Q

Power Distribution Power

A

Delegation, high empowerment

32
Q

Participative Management

A

the process whereby employees play a direct role in setting goals, making decisions, solving problems, making changes in the organization

33
Q

Delegation

A

granting decision making authority to people at lower levels

34
Q

How can delegation be used effectively?

A

to develop employees

35
Q

Barriers to delegation

A

lack of confidence in lower levels, low self-confidence, fear of being called lazy, vague job definition, fear of competition, lack of controls

36
Q

Organizational Politics

A

intentional enhancement of self-interest….but it should be aligned with the organizations interest

37
Q

Uncertainty in Political Behavior

A

unclear objectives, vague performance measures, ill-defined decision processes, strong individual or group competition, any type of change

38
Q

individual levels of political action

A

cooperative pursuit of general self-interests

39
Q

coalition levels of political action

A

cooperative pursuit of group interests in specific issues

40
Q

Network levels of political action

A

individual pursuit of general self-interests

41
Q

How to keep organizational politics within reasonable bounds

A

screen out overly political individuals at hiring time, create and open-book management system, make sure employees know how the business work, formal conflict resolution, recognize and reward those who get results without political games

Organizational Behavior (2 decks)

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