Chapter 9: Systems Development and Project Management: Corporate Responsibility Flashcards

1
Q

Systems Development Life Cycle (SDLC)

A

the overall process for developing information systems from planning and analysis through implementation and maintenance

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2
Q
  1. Planning phase
A

establishes a high-level plan of the intended project and determines project goals

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3
Q
  1. Analysis phase
A

involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system

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4
Q
  1. Design phase
A

establishes descriptions of the desired features and operations of the system including screen layouts, business rules, process diagrams, pseudo code, and other documentation

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5
Q
  1. Development phase
A

involves taking all of the detailed design documents from the design phase and transforming them into the actual system

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6
Q
  1. Testing phase
A

involves bringing all the project pieces together into a special testing environment to eliminate errors and bugs, and verify that the system meets all of the business requirements defined in the analysis phase

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7
Q
  1. Implementation phase
A

involves placing the system into production so users can begin to perform actual business operations with it

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8
Q

4 Types of Implementation Systems

A
  1. Pilot
  2. Parallel
  3. Plunge
  4. Phased
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9
Q

Pilot

A

allows the new system to be tested in one department before being installed in others

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10
Q

Parallel

A

offers a low-risk but expensive way of implementing a new system

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11
Q

Plunge

A

the direct changeover method offers a quick but high-risk way of implementing a new system

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12
Q

Phased

A

a medium risk but lengthy method of replacing an old system with a new

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13
Q

In-sourcing (in-house-development)

A

uses the professional expertise within an organization to develop and maintain its information technology systems

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14
Q

Outsourcing

A

an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house

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15
Q

Factors Driving Outsourcing Growth

A
  • core competencies
  • financial savings
  • rapid growth
  • the internet and globalization
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16
Q

Outsourcing Projects

A
  • onshore outsourcing: came country
  • nearshore outsourcing: same continent
  • offshore outsourcing: overseas
17
Q

Pros of Outsourcing

A
  • increased quality and efficiency
  • reduced operating expenses and increased capital investments
  • access to outsourcing service provider’s expertise, economies of scale, best practices, and advanced technologies
  • increased flexibility for faster response to market changes and less time to market for new products or services
18
Q

Cons of Outsourcing

A
  • length of contract
  • threat to competitive advantage
  • loss of confidentiality