Chapter 9: Part 2 Organizational Ethics

Question 1

Organizational Culture

Answer 1

• Shared values, assumptions, beliefs
• Defines what is important
• Guides to the “right way” of doing things
• Company’s DNA - invisible yet powerful shaping behaviour

Question 2

Types of Rites

Answer 2

• passage
• enhancement
• renewal
• integration

Question 3

Passage

Answer 3

Facilitate the transition of persons into social roles and statuses that are new for them
- ex - induction and basic training (military)

Question 4

Enhancement

Answer 4

Enhance social identities and increase status of employees
- ex - annual awards night

Question 5

Renewal

Answer 5

• refurbish social structures and improve organization functioning
• ex - org development activites

Question 6

Intergration

Answer 6

• encourage and revive common feelings that bind members together and commit them to the organization
• ex - office holiday party

Question 7

Ethics

Answer 7

The code of moral principles and values that governs the behaviours of a person or group with respect to what is right or wrong

Question 8

Personal ethics

Answer 8

beliefs and values, moral development, ethical framework

Question 9

Organizational systems

Answer 9

structure, policies, rules, code of ethics, reward systems, selection, training

Question 10

Organizational culture

Answer 10

rituals, ceremonies, stories, heroes, language, slogans, symbols, founder, history

Question 11

External stakeholders

Answer 11

government regulations, customers, interest groups, global market forces

Question 12

Ethics and Leaders

Answer 12

• Must be committed to values
• Create and sustain a culture that emphasizes the importance of ethical behaviour
• Their behaivour filters down through the organization
• Ethics codes and training are worthless is leaders do not set and live up to high standards

Question 13

Ethics committee

Answer 13

a group of executives appointed to oversee company ethics

Question 14

Chief ethics officer:

Answer 14

high-level executive who oversees all aspects of ethics, including establishing and broadly communicating ethical standards, setting up ethics training programs, supervising the investigation of ethical problems, and advising managers in the ethical aspects of decisions

Question 15

Ethics hotline:

Answer 15

a telephone number that employees can call to seek guidance and to report questionable behavior

Question 16

Whistle blower protection:

Answer 16

employee disclosure of illegal, immoral, or illegitimate practices on the part of the organization’s employee

Question 17

Code of ethics:

Answer 17

a formal statement of the company’s values concerning ethics and social responsibility

Question 18

Responses to unfavourable conditions

Answer 18

• Exit
• Voice
• Loyalty
• Neglect

Question 19

Aligning Office and Informal Goals

Answer 19

• Management act as role models
• Reward the desired behaviour
• Performance management
• Recruitment and selection
• Training and orientation/ socialization
• Compensation
• Create symbols, rituals, and stories that exemplify the desired values and behaviours