Chapter 9 MGt 10

Question 1

About the ways to address tasks, ideas, and issues and is not related to people’s evaluations of others’ character.

Answer 1

What is Task conflict

Question 2

is personalized and therefore highly threatening to personal relationship

Answer 2

What is relationship conflict

Question 3

Stimulate innovation and improve group decision-making.

Answer 3

What is solving conflict

Question 4

Brings problems into the open that might otherwise be ignored.
Can motivate people to open new ideas
Encourages people
Encourages people to voice new ideas, facilating innovation change
Forces people to challenge their thinking and assumptions, often improving the quality of decsions.

Answer 4

Positive Effects of Conflict

Question 5

Lead to emotional stress, reduce communications, top authority decisions, and negative stereotyping.

Answer 5

Negative Effects of Conflict

Question 6

exert their influence when people have different images or interpretations of the same thing. E.C The elephant and the blind man.

Answer 6

Perceptual Factors

Question 7

Employees are rewarded if they compete aggressively but told they should work toward the department overall outcome at work.

Answer 7

What is Mixed motive solution

Question 8

One person succeeds, the other fails

Answer 8

what is zero-sum game

Question 9

What do you call when one’s cannot reach an agreement

Answer 9

What is the best alterative negotiated agreement?