chapter 9 : in the job (foundations book)

Question 1

t/f - beauty and wellness is an unforgiving environment

Answer 1

false

Question 2

t/f - when yo become an employee, you will be expected to put the needs of the business and its clients ahead of your own

Answer 2

true

Question 3

t/f- if someone comes to you with tickets for a concert on a day when you are scheduled to work, you should call your manager to tell them you are taking the day off

Answer 3

false

Question 4

t/f - your coworkers will feel thankful if they are asked to take on your appointment.

Answer 4

false

Question 5

t/f- in a job, you are unlikely to do work or perform services that are not your first choice

Answer 5

true

Question 6

list the guidelines for meeting your clients needs in a service position.

Answer 6

1. put others first
2. be true to your word
3. be punctual
4. be a problem solver
5. be a lifelong learner

Question 6

a job description is a document that ____ all the _____ and ______ of a particular position.

Answer 6

outlines; duties; responsibilities

Question 7

if you find yourself at a salon, spa, or barbershop that doesn’t use job descriptions, you may want to ___

Answer 7

write one yourself

Question 8

the best job descriptions outline not only the employees duties and responsibilities, but also the ____ expected of them and the ____ available to them.

Answer 8

attitudes ; opportunities

Question 9

• is not responsible for withholding income and medicare taxes
• likely doesn’t handle money, beyond tips
• works on salary, commission, or salary-plus commission basis

Answer 9

employee

Question 10

• must apply for a tax identification number and provide business insurance
• may be (and needs to be) renewed periodically
• rents a chair in a salon, spa, or barbershop

Answer 10

independent contractor

Question 11

• handles all money transactions
• wholly responsible for clientele, supplies, record keeping, maintenance, and accounting
• leases space from the shop owner
• is set up as a small business

Answer 11

booth or suite renter

Question 12

salary is when you receive a predetermined payment calculated at an _______ rate, which is based on minimum wage or a wage set by your employer

Answer 12

introductory hourly

Question 13

______ is the percentage of the revenue you brought into the business from client services and product sales.

Answer 13

commission

Question 14

salary-plus-commission is sometimes called an ____, which incentivizes performing additional services, or an _____ which incentivizes retail sales.

Answer 14

guarantee; salary plus bonus

Question 15

___ are income in addition to your regular compensation and must be tracked and reported on your _______

Answer 15

tips; income tax return

Question 16

who are three people you might approach to evaluate your work and provide feedback?

Answer 16

your manager, coworkers, or senior professionals

Question 17

how can you find and get help from a role model?

Answer 17

watch other professionals in the shop. you will easily be able to identify who is really good and who is just coasting along. focus on the skills of those who are really good. go to these professionals for advice. ask for a few minutes of their time, but be willing to wait for it. if you are having a problem, explain your situation and ask if the mentor can help you see things differently. be prepared to listen and not argue your points. remember that you asked for help, even when what your coworker is saying is not what you want to hear. thank your coworker for their help and reflect on the advice you have been given.

Question 18

not paying back your loans is called _____, and it can have serious consequences for your personal and professional ______.

Answer 18

defaulting ; credit

Question 19

before committing to a _____, make sure you understand the payment ____, interest ____ and what you can realistically can ____.

Answer 19

loan ; terms; rate; afford

Question 20

when you complete your yearly taxes, it is critical that you report ____ and ____ that is not shown on your paycheck

Answer 20

cashtips ; all other income

Question 21

the best way to record your tips and additional incomes is to keep a ____

Answer 21

daily log

Question 22

list some of the ways in which you can have more money left over after paying bills

Answer 22

• spend less money
• increase service prices
• work more hours
• retail more
• investments

Question 23

_____ also known as _____, is the practice of recommending and selling additional _____ to your clients

Answer 23

ticket upgrading ; up-selling services services

Question 24

____ is the act of recommending and selling _____ to your clients for at home use

Answer 24

retailing ; products

Question 25

list four principles of selling products and services

Answer 25

1. get familiar with feature and benefits of services and products
2. dont underestimate clients intelligence or knowledge
3. be confident when recommending products for sale
4. generate interest and desire in the customers by asking questions that determine a need.

Question 26

place the five points of selling into the correct order :
- emphasize benefits
- establish rapport with the client
- close the sale
- recommend products/services based on needs
- determine the clients needs

Answer 26

1. establish rapport with the client
2. determine the clients needs
3. recommend products/ services based on needs
4. emphasize benefits
5. close the sale

Question 27

give eight tips on how to get the conversation started on retailing products

Answer 27

1. ask all your clients what products they are using for home maintenance of their hair, skin, or nails
2. explain the products you’re using
3. place product in clients hands or customers view
4. advise client about how the recommended service will provide personal benefit
5. keep area clean, well hit, and appealing
6. inform clients of promotions/sales that are going on in the salon
7. be informed about merits of using professional products as opposed to generic store brands
8. offer quick styling lessons to offer guidance on styling at home

Question 28

why might it be a good idea to ask for and record a clients birth date ( just the month and day, not the year)?

Answer 28

use it to send discounts and get the back into the shop. make it valid for their bday month only

Question 29

how can social media be used to build your reputation and attract new clients?

Answer 29

establish credibility, sho case your work, and provide space for satisfied clients recommend you post videos and pictures

Question 30

how can a business card referral system be used to build clientele?

Answer 30

build cards and make a system where clients can refer a friend and get money off

Question 31

the best time to think about getting your clients back into your salon, spa, or barbershop is ________

Answer 31

when they are still there

Question 32

the best way to encourage your clients to book another appointment is to simply ___________

Answer 32

talk to them, ask questions, and listen to their answer

Question 33

your first job in this industry will most likely be the most ______

Answer 33

difficult

Question 34

make use of the many generous and experienced ______you will encounter

Answer 34

professional

Question 35

above all, always be willing to ______

Answer 35

learn