chapter 9 : in the job (foundations book) Flashcards
t/f - beauty and wellness is an unforgiving environment
false
t/f - when yo become an employee, you will be expected to put the needs of the business and its clients ahead of your own
true
t/f- if someone comes to you with tickets for a concert on a day when you are scheduled to work, you should call your manager to tell them you are taking the day off
false
t/f - your coworkers will feel thankful if they are asked to take on your appointment.
false
t/f- in a job, you are unlikely to do work or perform services that are not your first choice
true
list the guidelines for meeting your clients needs in a service position.
- put others first
- be true to your word
- be punctual
- be a problem solver
- be a lifelong learner
a job description is a document that ____ all the _____ and ______ of a particular position.
outlines; duties; responsibilities
if you find yourself at a salon, spa, or barbershop that doesn’t use job descriptions, you may want to ___
write one yourself
the best job descriptions outline not only the employees duties and responsibilities, but also the ____ expected of them and the ____ available to them.
attitudes ; opportunities
- is not responsible for withholding income and medicare taxes
- likely doesn’t handle money, beyond tips
- works on salary, commission, or salary-plus commission basis
employee
- must apply for a tax identification number and provide business insurance
- may be (and needs to be) renewed periodically
- rents a chair in a salon, spa, or barbershop
independent contractor
- handles all money transactions
- wholly responsible for clientele, supplies, record keeping, maintenance, and accounting
- leases space from the shop owner
- is set up as a small business
booth or suite renter
salary is when you receive a predetermined payment calculated at an _______ rate, which is based on minimum wage or a wage set by your employer
introductory hourly
______ is the percentage of the revenue you brought into the business from client services and product sales.
commission
salary-plus-commission is sometimes called an ____, which incentivizes performing additional services, or an _____ which incentivizes retail sales.
guarantee; salary plus bonus
___ are income in addition to your regular compensation and must be tracked and reported on your _______
tips; income tax return
who are three people you might approach to evaluate your work and provide feedback?
your manager, coworkers, or senior professionals
how can you find and get help from a role model?
watch other professionals in the shop. you will easily be able to identify who is really good and who is just coasting along. focus on the skills of those who are really good. go to these professionals for advice. ask for a few minutes of their time, but be willing to wait for it. if you are having a problem, explain your situation and ask if the mentor can help you see things differently. be prepared to listen and not argue your points. remember that you asked for help, even when what your coworker is saying is not what you want to hear. thank your coworker for their help and reflect on the advice you have been given.
not paying back your loans is called _____, and it can have serious consequences for your personal and professional ______.
defaulting ; credit
before committing to a _____, make sure you understand the payment ____, interest ____ and what you can realistically can ____.
loan ; terms; rate; afford
when you complete your yearly taxes, it is critical that you report ____ and ____ that is not shown on your paycheck
cashtips ; all other income
the best way to record your tips and additional incomes is to keep a ____
daily log
list some of the ways in which you can have more money left over after paying bills
- spend less money
- increase service prices
- work more hours
- retail more
- investments
_____ also known as _____, is the practice of recommending and selling additional _____ to your clients
ticket upgrading ; up-selling services services
____ is the act of recommending and selling _____ to your clients for at home use
retailing ; products
list four principles of selling products and services
- get familiar with feature and benefits of services and products
- dont underestimate clients intelligence or knowledge
- be confident when recommending products for sale
- generate interest and desire in the customers by asking questions that determine a need.
place the five points of selling into the correct order :
- emphasize benefits
- establish rapport with the client
- close the sale
- recommend products/services based on needs
- determine the clients needs
- establish rapport with the client
- determine the clients needs
- recommend products/ services based on needs
- emphasize benefits
- close the sale
give eight tips on how to get the conversation started on retailing products
- ask all your clients what products they are using for home maintenance of their hair, skin, or nails
- explain the products you’re using
- place product in clients hands or customers view
- advise client about how the recommended service will provide personal benefit
- keep area clean, well hit, and appealing
- inform clients of promotions/sales that are going on in the salon
- be informed about merits of using professional products as opposed to generic store brands
- offer quick styling lessons to offer guidance on styling at home
why might it be a good idea to ask for and record a clients birth date ( just the month and day, not the year)?
use it to send discounts and get the back into the shop. make it valid for their bday month only
how can social media be used to build your reputation and attract new clients?
establish credibility, sho case your work, and provide space for satisfied clients recommend you post videos and pictures
how can a business card referral system be used to build clientele?
build cards and make a system where clients can refer a friend and get money off
the best time to think about getting your clients back into your salon, spa, or barbershop is ________
when they are still there
the best way to encourage your clients to book another appointment is to simply ___________
talk to them, ask questions, and listen to their answer
your first job in this industry will most likely be the most ______
difficult
make use of the many generous and experienced ______you will encounter
professional
above all, always be willing to ______
learn
