chapter 9 : in the job (foundations book) Flashcards
t/f - beauty and wellness is an unforgiving environment
false
t/f - when yo become an employee, you will be expected to put the needs of the business and its clients ahead of your own
true
t/f- if someone comes to you with tickets for a concert on a day when you are scheduled to work, you should call your manager to tell them you are taking the day off
false
t/f - your coworkers will feel thankful if they are asked to take on your appointment.
false
t/f- in a job, you are unlikely to do work or perform services that are not your first choice
true
list the guidelines for meeting your clients needs in a service position.
- put others first
- be true to your word
- be punctual
- be a problem solver
- be a lifelong learner
a job description is a document that ____ all the _____ and ______ of a particular position.
outlines; duties; responsibilities
if you find yourself at a salon, spa, or barbershop that doesn’t use job descriptions, you may want to ___
write one yourself
the best job descriptions outline not only the employees duties and responsibilities, but also the ____ expected of them and the ____ available to them.
attitudes ; opportunities
- is not responsible for withholding income and medicare taxes
- likely doesn’t handle money, beyond tips
- works on salary, commission, or salary-plus commission basis
employee
- must apply for a tax identification number and provide business insurance
- may be (and needs to be) renewed periodically
- rents a chair in a salon, spa, or barbershop
independent contractor
- handles all money transactions
- wholly responsible for clientele, supplies, record keeping, maintenance, and accounting
- leases space from the shop owner
- is set up as a small business
booth or suite renter
salary is when you receive a predetermined payment calculated at an _______ rate, which is based on minimum wage or a wage set by your employer
introductory hourly
______ is the percentage of the revenue you brought into the business from client services and product sales.
commission
salary-plus-commission is sometimes called an ____, which incentivizes performing additional services, or an _____ which incentivizes retail sales.
guarantee; salary plus bonus
___ are income in addition to your regular compensation and must be tracked and reported on your _______
tips; income tax return
who are three people you might approach to evaluate your work and provide feedback?
your manager, coworkers, or senior professionals
how can you find and get help from a role model?
watch other professionals in the shop. you will easily be able to identify who is really good and who is just coasting along. focus on the skills of those who are really good. go to these professionals for advice. ask for a few minutes of their time, but be willing to wait for it. if you are having a problem, explain your situation and ask if the mentor can help you see things differently. be prepared to listen and not argue your points. remember that you asked for help, even when what your coworker is saying is not what you want to hear. thank your coworker for their help and reflect on the advice you have been given.
not paying back your loans is called _____, and it can have serious consequences for your personal and professional ______.
defaulting ; credit
before committing to a _____, make sure you understand the payment ____, interest ____ and what you can realistically can ____.
loan ; terms; rate; afford
when you complete your yearly taxes, it is critical that you report ____ and ____ that is not shown on your paycheck
cashtips ; all other income
the best way to record your tips and additional incomes is to keep a ____
daily log
list some of the ways in which you can have more money left over after paying bills
- spend less money
- increase service prices
- work more hours
- retail more
- investments
_____ also known as _____, is the practice of recommending and selling additional _____ to your clients
ticket upgrading ; up-selling services services
