Chapter 9 Developing Employees Flashcards

1
Q

employee development

A

combination of formal education, job experiences, relationships, personality and ability assessments, that help prepare employees to help meet org. goals

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2
Q

development

A

future orientated and prepares employees for other jobs and increases their ability to move into jobs that do not yet exist

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3
Q

training

A

helping employees improve current performance

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4
Q

protean career

A

frequently changing career based on interests, abilities, and values in the work environment

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5
Q

traditional career

A

a sequence of positions within an occupation or organization

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6
Q

approaches to employee development

Formal education

A

workshops
short courses
university programs
executive MBA

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7
Q

approaches to employee development

assessment

A

collecting information and providing feedback to employees about behavior, communication, style, or skills

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8
Q

frequent uses of assessment

A

identify employees with managerial potential to current managers’ strengths and weaknesses

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9
Q

Myers-Briggs type indicator

A

identifies individuals’ preferences for source of energy, means of information gathering, decision making, and lifestyle

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10
Q

Myers-Briggs four areas of preference

A

energy: extrovert or introvert

information gathering: sensing (gather facts and details for decision) or intuitive (go more with possibilities and relationships)

decision making: thinking (objective) or feeling (impact on others)

lifestyle: judging (goals, deadlines, conclusive or perceiving (surprises, changing a decision, dislike deadlines)

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11
Q

assessment centers

A

process where multiple raters evaluate employee performance on a number of exercises as they work in a group at an off-site location

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12
Q

leaderless group discussion

A

a team of five-7 employees assigned a problem and must work together to solve it within a certain time period

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13
Q

benchmarks

A

measurement tool that gathers ratings of a manager’s use of skills associated with success in managing

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14
Q

performance appraisal

A

measuring employees’ performance

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15
Q

360 feedback

A

performance measurement by employees supervisor, employees, peers, and customers

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16
Q

approaches to employee development

job experiences

A

combination of relationships, problems, demands, tasks, and other features of an employee’s job

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17
Q

+/- of job experiences

A

+: can be seen as a positive stressor and stimulate learning

-: negative stressors can cause employees to suffer from harmful negative stress which impacts productivity

18
Q

job enlargement

A

adding challenges or new responsibilities to current jobs

19
Q

job rotation

A

moving employees through a series of job assignments in one or more functional areas

20
Q

job rotation more likely to succeed when

A
  • org establishes and communicates clear policies
  • employees and managers understand and agree on expectations
  • goals for the program support business goals
  • the rotation schedule is realistic
  • top management is committed
  • someone is responsible for making sure the program is meeting goals
21
Q

transfer

A

assignment of an employee to a position in a different area of the company (usually a lateral move)

22
Q

downward move

A

assignment of an employee to a position of less responsibility or authority

23
Q

promotion

A

moving an employee into a position with greater challenges and more responsibility

24
Q

externship

A

Full-time temporary position at another organization

25
Q

sabbatical

A

a leave of absence from an organization to renew or develop skills

26
Q

mentors

A

experienced, productive senior employees who help develop less experienced employees

27
Q

mentors +/-

A

+: ensure access to mentors for all employees regardless of gender or race
+: ensure high-potential employees matched with experienced mentors in key areas

-: artificially created relationships may inhibit mentors for counseling and coaching

28
Q

group mentoring

A

assigning multiple proteges to one mentor so they can learn from each other and the mentor

29
Q

coach

A

a peer or manager who works with an employee to motivate the employee, help develop their skills, and provide reinforcement or feedback

30
Q

3 roles of coaching

A

> work one-on-one with an employee
helping employees learn for themselves
providing resources (ex. mentors, courses, or experiences)

31
Q

Career Management Process

A
  1. Data gathering
  2. Feedback
  3. Goal Setting
  4. Action planning
32
Q

self assessment

A

part of data gathering

use of information by employees to determine their career interests, values, aptitudes, and behavioral tendencies.

33
Q

feedback

A

information about skills and knowledge and where these assets fit into the organization’s plans

34
Q

goal setting

A

based on info from the self-assessment and reality check the employee sets short-term and long-term goals

35
Q

goal characteristics

A

> should be specific
have a due date
have a method determining progress towards the goal

36
Q

action planning

A

employees prepare an action plan for achieving their short and long-term goals.

identify timetables, resources, and steps needed

37
Q

glass ceiling

A

circumstances that keep most women and minorities from attaining the top jobs in an organization

due to a lack of access to training, mentoring, and job experiences

38
Q

succession planning

A

identifying and tracking high-potential employees who will be able to fill top management positions when they become available

39
Q

employee developmental program stages

A
  1. selection of high-potential employees
  2. developmental experiences
  3. active involvement with CEO

slow process: takes 15-20 years

40
Q

dysfunctional managers

A

managers who are otherwise competent that engages in ineffective or toxic behaviors