Chapter 9 Developing Employees Flashcards
employee development
combination of formal education, job experiences, relationships, personality and ability assessments, that help prepare employees to help meet org. goals
development
future orientated and prepares employees for other jobs and increases their ability to move into jobs that do not yet exist
training
helping employees improve current performance
protean career
frequently changing career based on interests, abilities, and values in the work environment
traditional career
a sequence of positions within an occupation or organization
approaches to employee development
Formal education
workshops
short courses
university programs
executive MBA
approaches to employee development
assessment
collecting information and providing feedback to employees about behavior, communication, style, or skills
frequent uses of assessment
identify employees with managerial potential to current managers’ strengths and weaknesses
Myers-Briggs type indicator
identifies individuals’ preferences for source of energy, means of information gathering, decision making, and lifestyle
Myers-Briggs four areas of preference
energy: extrovert or introvert
information gathering: sensing (gather facts and details for decision) or intuitive (go more with possibilities and relationships)
decision making: thinking (objective) or feeling (impact on others)
lifestyle: judging (goals, deadlines, conclusive or perceiving (surprises, changing a decision, dislike deadlines)
assessment centers
process where multiple raters evaluate employee performance on a number of exercises as they work in a group at an off-site location
leaderless group discussion
a team of five-7 employees assigned a problem and must work together to solve it within a certain time period
benchmarks
measurement tool that gathers ratings of a manager’s use of skills associated with success in managing
performance appraisal
measuring employees’ performance
360 feedback
performance measurement by employees supervisor, employees, peers, and customers
approaches to employee development
job experiences
combination of relationships, problems, demands, tasks, and other features of an employee’s job