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Business Man > Chapter 9 Communications > Flashcards

Chapter 9 Communications Flashcards

1
Q

Define Strategies

A

The actions that an organisation takes to achieve its specific objectives

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2
Q

Define Internal communication

A

Communication that takes place within the business eg. Between managers and supervisors.

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3
Q

Define external communication

A

Communication that occurs outside of the business eg. With other business’s and stakeholders

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4
Q

Define formal communication

A

Involves making use of the official communication channels of a Business.

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5
Q

Define sideway communication

A

Involves the flow of information between people of similar status or position

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6
Q

Define informal communication

A

A channel that involves the business making use of unofficial means of exchanging information

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7
Q

Define grapevine

A

The unofficial and informal communication system which is superimposed on the formal network also known as gossip

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8
Q

Define persuasion

A

Is presenting a message in a manner that causes someone else to support it

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9
Q

Define verbal communication

A

Is the written or oral use of words to communicate

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10
Q

Define written communication

A

Used by managers to pass on ideas and information inside and outside a business

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11
Q

Define Oral communication

A

Involves direct word of mouth contact

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12
Q

Define nonverbal communication

A

Any message that is not written or spoken

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13
Q

Define body language

A

The use of Gestures, facial expressions and posture to communicate

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14
Q

Define visual communication

A

The use of symbols to communicate

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15
Q

Define communication barriers

A

Are anything that distorts or interrupts the message and its meaning

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16
Q

Define filtering

A

Occurs when a sender manipulate information so the receiver will see it more favourably

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17
Q

Define information overload

A

An excess of information causing the reader to become overwhelmed and confused.

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18
Q

Define perception

A

The process through which people select, organise and interpret information to create meaning

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19
Q

Define active listening

A

Aims to produce trust and cooperation and involves the listener remaining silent, but paying close attention

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20
Q

Define ethical communication

A

The information conveyed meets our standard of what we consider right or acceptable behaviour

21
Q

Example of top down communication channels

A 
CEO
General manager
Divisional manager
Team leader 
Staff
22
Q

Example of bottom up communication channels

A 
Staff
Team leader
Divisional manager
General manager
CEO
23
Q

Example of sideway communication channels

A

Team leaders -> other team leaders
Managers -> other managers
CEOs-> other CEOs

24
Q

Define persuasion

A

Is presenting a message in a manner that causes someone else to support it

25
Q

Define verbal communication

A

Is the written or oral use of words to communicate

26
Q

Define written communication

A

Used by managers to pass on ideas and information inside and outside a business

27
Q

Define Oral communication

A

Involves direct word of mouth contact

28
Q

Define nonverbal communication

A

Any message that is not written or spoken

29
Q

Define body language

A

The use of Gestures, facial expressions and posture to communicate

30
Q

Define visual communication

A

The use of symbols to communicate

31
Q

Define communication barriers

A

Are anything that distorts or interrupts the message and its meaning

32
Q

Define filtering

A

Occurs when a sender manipulate information so the receiver will see it more favourably

33
Q

Define information overload

A

An excess of information causing the reader to become overwhelmed and confused.

34
Q

Define perception

A

The process through which people select, organise and interpret information to create meaning

35
Q

Define active listening

A

Aims to produce trust and cooperation and involves the listener remaining silent, but paying close attention

36
Q

Define ethical communication

A

The information conveyed meets our standard of what we consider right or acceptable behaviour

37
Q

Example of top down communication channels

A 
CEO
General manager
Divisional manager
Team leader 
Staff
38
Q

Example of bottom up communication channels

A 
Staff
Team leader
Divisional manager
General manager
CEO
39
Q

Example of sideway communication channels

A

Team leaders -> other team leaders
Managers -> other managers
CEOs-> other CEOs

40
Q

5 advantages of oral communication

A 
Getting to know someone
Feedback is instantaneous 
Quick and usually accurate 
Can understand tone 
Private if needed
41
Q

4 disadvantages of oral communication

A

No permanent records
Can create confusion
Requires effective listening
Difficult to distribute to wider audiences

42
Q

5 advantages of written communication

A 
Permanent record 
Preparation and proof reading
Can convey authority 
Can be distributed to a wide audience 
If complex you can re read and translate
43
Q

5 disadvantages of written communication

A 
Can be slower and/or difficult to receive 
The message has an impersonal nature
Prep time is consuming
Expensive to distribute 
Forgery is possible
44
Q

The 2 advantages of nonverbal communication

A

Reinforces oral message

Bypasses language barriers

45
Q

The 3 disadvantages of nonverbal communication

A

Can confuse by giving contradictory messages
Can be misinterpreted
May reveal more than what is needed

46
Q

3 advantages of visual communication

A

Reaches a large audience
Easier to remember
Gains people’s attention

47
Q

3 disadvantages of visual communication

A

Can be expensive
Doesn’t contain a lot of information
Misinterpretations

48
Q

You can improve nonverbal communication by

A 
Keeping eye contact
Friendly facial expressions
Upright posture
Open gestures
Don't talk in one tone
49
Q

The 8 barriers to communication

A 
Language 
Filtering
Improper attitude 
Information overload
Cultural differences
Perception
The physical environment hearing but not listening

Business Man (6 decks)

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