Chapter 9

Question 1

High-performance work system

Answer 1

Right combination of people, technology, and organizational structure that makes full use of the organization’s resources and opportunities in achieving its goals.
*orgs that introduce this usually experience increased productivity and long-term financial performance.

Question 2

Elements of a High-Performance Work System

Answer 2

1. Organizational structure
2. Task design
3. People (the selection, training, and development of employees)
4. Reward systems
5. Information systems
   HRM plays an important role in establishing all of these.

Question 3

Outcomes of a High-Performance Work System

Answer 3

1. Higher productivity and efficiency that contribute to higher profits
2. High product quality
3. Great customer satisfaction
4. Low employee turnover
   * may outcomes pa so check the ppt again.

Question 4

10 Conditions that contribute to high performance

Answer 4

1. Teams perform work.
2. Employees participate in selection.
3. Employees receive formal performance feedback and are involved in performance improvement process.
4. Ongoing training is emphasized and rewarded.
5. Employees’ rewards and compensation relate to company’s financial performance.
6. Equipment, work processes and technology encourage maximum flexibility and interaction among employees.
7. Employees participate in planning changes in equipment, layout, and work methods.
8. Work design allows employees to use variety of skills
9. Employees understand how their jobs contribute to finished product or service.
10. Ethical behavior is encouraged

Question 5

HRM’s Contribution to High Performance - HRM Practices

Answer 5

Job Design
- Enable the organization to benefit from teamwork and employee empowerment
Recruitment and Selection
- Employees who contribute to teamwork, empowerment, and knowledge sharing
Training
- Teach employees the specific skills they need to perform the duties of their job
Performance Management
- Ensure that employees’ work contributes to achieving the organization’s goals
Compensation

Question 6

Employee Performance as a Process

Answer 6

Individuals’ Skills and abilities - Individuals’ behaviors - Objective results

-Organization’s Goals and Situation (Org culture, economy, etc) yung naka connect sa tatlo na namention