Chapter 9 Flashcards
1) Enterprise systems include analytical tools.
True
2) Supply chain management systems are a type of enterprise system.
False
3) An enterprise system helps reduce redundant business processes.
False
4) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.
False
5) Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs.
True
6) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.
False
7) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.
True
8) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.
False
9) In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
True
10) Inefficiencies in a supply chain are primarily caused by inaccurate information.
True
11) It can cost six times more to sell a product to a new customer than to an existing customer.
True
12) In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.
False
13) Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model.
True
14) Total supply chain costs in some industries approach 75 percent of the total operating budget.
True
15) All CRM packages contain modules for PRM and ERM.
False
16) Major CRM application software vendors include Oracle and SAP.
True
17) Cross-selling markets complementary products to customers.
True
18) CRM software can help organizations identify high-value customers for preferential treatments.
True
19) Analytical CRM uses a customer data warehouse and tools to analyze customer data collected from the firm’s customer touch points and from other sources.
True
20) Enterprise systems require fundamental changes in the way the business operates.
True
21) From your reading of the chapter's opening case, Nvidia implemented new information systems in order to achieve which of the main six business objectives? A) Customer and supplier intimacy B) Operational excellence C) Survival D) Improved decision making
D) Improved decision making
22) A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes: A) process management software. B) ERP systems. C) groupware. D) application software.
B) ERP systems.
23) Enterprise software is built around thousands of predefined business processes that reflect: A) the firm's organization. B) industry goals. C) best practices. D) cutting edge workflow analyses.
C) best practices.
24) Which of the following is not true about enterprise systems?
A) Enterprise systems help firms respond rapidly to customer requests for information or products.
B) Enterprise system data have standardized definitions and formats that are accepted by the entire organization.
C) Enterprise software is expressly built to allow companies to mimic their unique business practices.
D) Enterprise software includes analytical tools to evaluate overall organizational performance.
C) Enterprise software is expressly built to allow companies to mimic their unique business practices.