Chapter 9 Flashcards
1) Enterprise systems include analytical tools.
True
2) Supply chain management systems are a type of enterprise system.
False
3) An enterprise system helps reduce redundant business processes.
False
4) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.
False
5) Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs.
True
6) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.
False
7) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.
True
8) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.
False
9) In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
True
10) Inefficiencies in a supply chain are primarily caused by inaccurate information.
True
11) It can cost six times more to sell a product to a new customer than to an existing customer.
True
12) In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.
False
13) Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model.
True
14) Total supply chain costs in some industries approach 75 percent of the total operating budget.
True
15) All CRM packages contain modules for PRM and ERM.
False
16) Major CRM application software vendors include Oracle and SAP.
True
17) Cross-selling markets complementary products to customers.
True
18) CRM software can help organizations identify high-value customers for preferential treatments.
True
19) Analytical CRM uses a customer data warehouse and tools to analyze customer data collected from the firm’s customer touch points and from other sources.
True
20) Enterprise systems require fundamental changes in the way the business operates.
True
21) From your reading of the chapter's opening case, Nvidia implemented new information systems in order to achieve which of the main six business objectives? A) Customer and supplier intimacy B) Operational excellence C) Survival D) Improved decision making
D) Improved decision making
22) A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes: A) process management software. B) ERP systems. C) groupware. D) application software.
B) ERP systems.
23) Enterprise software is built around thousands of predefined business processes that reflect: A) the firm's organization. B) industry goals. C) best practices. D) cutting edge workflow analyses.
C) best practices.
24) Which of the following is not true about enterprise systems?
A) Enterprise systems help firms respond rapidly to customer requests for information or products.
B) Enterprise system data have standardized definitions and formats that are accepted by the entire organization.
C) Enterprise software is expressly built to allow companies to mimic their unique business practices.
D) Enterprise software includes analytical tools to evaluate overall organizational performance.
C) Enterprise software is expressly built to allow companies to mimic their unique business practices.
25) You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?
A) Select the functions of the system you wish to use.
B) Select the business processes you wish to automate.
C) Map the company’s business processes to the software’s business processes.
D) Map the software’s business processes to the company’s business processes.
A) Select the functions of the system you wish to use.
26) When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with: A) configuration tables. B) Web services. C) data dictionaries. D) middleware.
A) configuration tables.
27) In order to achieve maximum benefit from an enterprise software package, a business:
A) customizes the software to match all of its business processes.
B) uses only the processes in the software that match its own processes.
C) changes the way it works to match the software’s business processes.
D) selects only the software that best matches its existing business processes.
C) changes the way it works to match the software’s business processes.
28) Supply chain complexity and scale increases when firms:
A) move to globalization.
B) manage the procurement, manufacturing, and distribution functions themselves.
C) produce products and services that coordinate with hundreds or more firms and suppliers.
D) modify their existing workflows to comply with supply-chain management systems.
C) produce products and services that coordinate with hundreds or more firms and suppliers.
29) A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a: A) distribution channel. B) supply chain. C) value chain. D) marketing channel.
B) supply chain.
30) Components or parts of finished products are referred to as: A) upstream materials. B) raw materials. C) secondary products. D) intermediate products.
D) intermediate products.
