Chapter 9 Flashcards

1
Q

Work Group

A

A group who interacts primarily to share information and to make decisions to help one another perform within each member’s area of responsibility

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2
Q

work team

A

Generates positive synergy through coordinated effort; individual efforts result in a level of performance that is greater than the sum of those individual inputs
(4 types)

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3
Q

3 key components to effective work teams

A

Context
Composition
Process

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4
Q

Context Components

A

presence of adequate resources
effective leadership and structure
climate of trust
performance evaluation and rewards system that reflects team contribution

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5
Q

Composition Components

A
Abilities of members
         Technical expertise
         Problem-solving
         Interpersonal
Personality
          Conscientious and open-minded
Allocation of Roles
Diversity
Size of teams
Member preferences
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6
Q

Process Components

A
Common plan and purpose
Specific goals
Team efficacy
Common mental models
Low levels of conflict
Minimized social loafing
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7
Q

self managed work teams

A

10-15 employees in highly related jobs
Team takes on supervisory responsibilities:
Work planning and scheduling
Assigning tasks
Operating decisions/actions
Working with customers
May select and evaluate members
Effectiveness is situationally dependent

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8
Q

1.Problem Solving (work team)

A

very popular method few hours a week to solve particular problems from same department
share ideas or suggest improvement
rarely give authority to unilaterally implement any of the supervisor

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9
Q
  1. Self Managed( work team)
A

comprised of a group of ppl who do not have manager takes on repsonsibilities of supervisor
effectiveness depends on situation and goals of group
10-15 highly related jobs
working and planning assigning tasks
operating decisions/actions
working with customers
may select and evaluate members

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10
Q
  1. cross functional(work team)
A

gather workers from different work area to utilize mutliple perspectives
good at developing new ideas and solving problems
member from same level but diverse areas within and between organizations
exchange information
development might be time consuming cus complexity and diversity

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11
Q
  1. Virtual (work team)
A

have close monitering and results need publicized’
less social
more task oriented
members less satisfied

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