Chapter 9 Flashcards
Work Group
A group who interacts primarily to share information and to make decisions to help one another perform within each member’s area of responsibility
work team
Generates positive synergy through coordinated effort; individual efforts result in a level of performance that is greater than the sum of those individual inputs
(4 types)
3 key components to effective work teams
Context
Composition
Process
Context Components
presence of adequate resources
effective leadership and structure
climate of trust
performance evaluation and rewards system that reflects team contribution
Composition Components
Abilities of members Technical expertise Problem-solving Interpersonal Personality Conscientious and open-minded Allocation of Roles Diversity Size of teams Member preferences
Process Components
Common plan and purpose Specific goals Team efficacy Common mental models Low levels of conflict Minimized social loafing
self managed work teams
10-15 employees in highly related jobs
Team takes on supervisory responsibilities:
Work planning and scheduling
Assigning tasks
Operating decisions/actions
Working with customers
May select and evaluate members
Effectiveness is situationally dependent
1.Problem Solving (work team)
very popular method few hours a week to solve particular problems from same department
share ideas or suggest improvement
rarely give authority to unilaterally implement any of the supervisor
- Self Managed( work team)
comprised of a group of ppl who do not have manager takes on repsonsibilities of supervisor
effectiveness depends on situation and goals of group
10-15 highly related jobs
working and planning assigning tasks
operating decisions/actions
working with customers
may select and evaluate members
- cross functional(work team)
gather workers from different work area to utilize mutliple perspectives
good at developing new ideas and solving problems
member from same level but diverse areas within and between organizations
exchange information
development might be time consuming cus complexity and diversity
- Virtual (work team)
have close monitering and results need publicized’
less social
more task oriented
members less satisfied