Chapter 9 Flashcards
Layers of management?
The number of different levels of management and responsibility in a structure
Organisational structure ?
The internal links between managers and workers showing lines of authority
Span of control ?
The number of Junior employees each manager is directly responsible for
What are the three benefits of having an organisational structure
- it makes clear who is responsible for which department in which workers
- makes clear he workers should communicate with and take orders from
- It makes clear how many different departments and layers of management there are
What are two benefits of having flat organisational structure with a wide span of control
Quicker communication throughout the business of messages do not have to pass through several layers of management.
This is appropriate for senior managers who believed that workers should be more involved in making decisions and responsibility
What some more benefits of having a flat organisational structure and a wide span of control?
More responsibility is giving to manager and worker as the senior managers cannot control everyone at the same time.
Workers will need training in taking responsibility and this could increase their motivation.
Name two benefits of having a tall organisation structure and a narrow span of control
Is easy to control fewer staff so managers can closely monitor quality
Responsibility is kept in the hands of senior managers so there’s less chance of wrong decisions being made
Name another two benefits of having a tall organisation structure and a narrow span of control
Training course will be lower as workers do not need to be trained on how to take responsibility and decisions.
This is appropriate for senior managers he believed that workers should be told what to do and need to be controlled
In business what does the word centralisation mean?
Senior managers take all important decisions.
Decentralisation?
Decision-making power is spread to managers in branches and different divisions in the business.
Recruitment
Attracting people to apply for a job vacancy
What are the benefits of recruiting the best workers for a job?
Higher productivity
High quality output or customer service
Higher profits resulting from the first two benefits
Workers will be less likely to leave as they are doing the job that they are good
Identifying the tasks and skills needed to perform a job well and finding out exactly what the job involves this is…..
A Job analysis
4 features of the job analysis
The skills needed for the job
The tasks and duties of the job
Any training required
How a person’s work will be analysed and appraised
Person Specification?
A person specification is explaining to people interested in the job what qualities and skills are expected from a successful applicant it identifies the profile of the type of person that would make a good applicant.
What are the benefits of internal recruitment?
Hey give existing workers a chance to be promoted or an opportunity to do another job they should increase motivation and incentive.
No induction training is needed.
This skills personality and flaws of an internal candidate will be known to the business.
It’s quicker and cheaper this way.
Benefits of external recruitment?
Gives a much wider choice for potential workers.
It prevents breaking up existing teams of the business and it avoids jealousy amongst staff.
Avoid creating another vacancy in the business that will then have to be filled. External candidates could be of a better standard and higher quality.
Explain what is meant by induction training
Is the initial training to familiarise new increase with the system of a business includes what the business does who does what within the business health and safety procedures
Name 4 benefits of training workers
Workers still be able to cope with change such added advances in technology
Increased productivity and efficiency of staff
Reduced chance of products being of poor quality
Staff will feel that they are being invested in and will gain additional skills these benefits might encourage staff to stay in the business only increase their motivation
Name three types of training
Adoption training
On-the-job training
Off the job training
What is on the job training?
On-the-job training takes place when employees received training as they are working at the place of work or it is undertaken by watching and helping other workers as they perform similar tasks.
Benefit: they are directly learning very relevant information from skilled workers in house
Explain off the job training?
This takes place away from the job at another place for example at businesses training centre off the job training can be organised either by the company if they take workers away or specialist training company employed by the business
Appraisal?
3 methods
Assessing how efficiently and employees working.
Supervisors
Self appraisal - which is checked and agreed with supervisor
Per Appraisal - carried out by work colleagues
benefits of motivated workers ?
Increased productivity and efficiency of workers workers will be motivated to work well even without credit control supervisors.
Improve quality
Three main methods managers use to motivate workers
Staff training
Styles of management (autocratic and democratic)
Remuneration methods
Autocratic management
Managers who believe in taking decisions and just passing instructions to workers.
Democratic management
Workers are well trained don’t be a wood to contribute to decisions managers believe that workers and senior managers should be involved in decision-making
Piece rate
Fixed amount for producing each unit of work.
Hourly wage rate
Workers can calculate how much they should receive each day all week.
No direct motivation or extra effort
Calculate how much they should receive each day of week
Salary - fixed annual sum paid monthly
Provide security for workers they will know how much they will receive each month
Appraisal system can motivate workers to the working towards targets
Profit sharing - a sharing of profits is given as a bonus in addition to basic
Makes workers more responsible towards the company and keen to help increase profits.
What happens a loss is made there might be a lack of pay security such as during a recession
