Chapter 9

Question 0

Layers of management?

Answer 0

The number of different levels of management and responsibility in a structure

Question 1

Organisational structure ?

Answer 1

The internal links between managers and workers showing lines of authority

Question 2

Span of control ?

Answer 2

The number of Junior employees each manager is directly responsible for

Question 3

What are the three benefits of having an organisational structure

Answer 3

• it makes clear who is responsible for which department in which workers
• makes clear he workers should communicate with and take orders from
• It makes clear how many different departments and layers of management there are

Question 4

What are two benefits of having flat organisational structure with a wide span of control

Answer 4

Quicker communication throughout the business of messages do not have to pass through several layers of management.
This is appropriate for senior managers who believed that workers should be more involved in making decisions and responsibility

Question 5

What some more benefits of having a flat organisational structure and a wide span of control?

Answer 5

More responsibility is giving to manager and worker as the senior managers cannot control everyone at the same time.
Workers will need training in taking responsibility and this could increase their motivation.

Question 6

Name two benefits of having a tall organisation structure and a narrow span of control

Answer 6

Is easy to control fewer staff so managers can closely monitor quality
Responsibility is kept in the hands of senior managers so there’s less chance of wrong decisions being made

Question 7

Name another two benefits of having a tall organisation structure and a narrow span of control

Answer 7

Training course will be lower as workers do not need to be trained on how to take responsibility and decisions.
This is appropriate for senior managers he believed that workers should be told what to do and need to be controlled

Question 8

In business what does the word centralisation mean?

Answer 8

Senior managers take all important decisions.

Question 9

Decentralisation?

Answer 9

Decision-making power is spread to managers in branches and different divisions in the business.

Question 10

Recruitment

Answer 10

Attracting people to apply for a job vacancy

Question 11

What are the benefits of recruiting the best workers for a job?

Answer 11

Higher productivity
High quality output or customer service
Higher profits resulting from the first two benefits
Workers will be less likely to leave as they are doing the job that they are good

Question 12

Identifying the tasks and skills needed to perform a job well and finding out exactly what the job involves this is…..

Answer 12

A Job analysis

Question 13

4 features of the job analysis

Answer 13

The skills needed for the job
The tasks and duties of the job
Any training required
How a person’s work will be analysed and appraised

Question 14

Person Specification?

Answer 14

A person specification is explaining to people interested in the job what qualities and skills are expected from a successful applicant it identifies the profile of the type of person that would make a good applicant.

Question 15

What are the benefits of internal recruitment?

Answer 15

Hey give existing workers a chance to be promoted or an opportunity to do another job they should increase motivation and incentive.
No induction training is needed.
This skills personality and flaws of an internal candidate will be known to the business.
It’s quicker and cheaper this way.

Question 16

Benefits of external recruitment?

Answer 16

Gives a much wider choice for potential workers.
It prevents breaking up existing teams of the business and it avoids jealousy amongst staff.
Avoid creating another vacancy in the business that will then have to be filled. External candidates could be of a better standard and higher quality.

Question 17

Explain what is meant by induction training

Answer 17

Is the initial training to familiarise new increase with the system of a business includes what the business does who does what within the business health and safety procedures

Question 18

Name 4 benefits of training workers

Answer 18

Workers still be able to cope with change such added advances in technology
Increased productivity and efficiency of staff
Reduced chance of products being of poor quality
Staff will feel that they are being invested in and will gain additional skills these benefits might encourage staff to stay in the business only increase their motivation

Question 19

Name three types of training

Answer 19

Adoption training
On-the-job training
Off the job training

Question 20

What is on the job training?

Answer 20

On-the-job training takes place when employees received training as they are working at the place of work or it is undertaken by watching and helping other workers as they perform similar tasks.
Benefit: they are directly learning very relevant information from skilled workers in house

Question 21

Explain off the job training?

Answer 21

This takes place away from the job at another place for example at businesses training centre off the job training can be organised either by the company if they take workers away or specialist training company employed by the business

Question 22

Appraisal?

3 methods

Answer 22

Assessing how efficiently and employees working.

Supervisors
Self appraisal - which is checked and agreed with supervisor
Per Appraisal - carried out by work colleagues

Question 23

benefits of motivated workers ?

Answer 23

Increased productivity and efficiency of workers workers will be motivated to work well even without credit control supervisors.
Improve quality

Question 24

Three main methods managers use to motivate workers

Answer 24

Staff training
Styles of management (autocratic and democratic)
Remuneration methods

Question 25

Autocratic management

Answer 25

Managers who believe in taking decisions and just passing instructions to workers.

Question 26

Democratic management

Answer 26

Workers are well trained don’t be a wood to contribute to decisions managers believe that workers and senior managers should be involved in decision-making

Question 27

Piece rate

Answer 27

Fixed amount for producing each unit of work.

Question 28

Hourly wage rate

Answer 28

Workers can calculate how much they should receive each day all week.

No direct motivation or extra effort

Calculate how much they should receive each day of week

Question 29

Salary - fixed annual sum paid monthly

Answer 29

Provide security for workers they will know how much they will receive each month

Appraisal system can motivate workers to the working towards targets

Question 30

Profit sharing - a sharing of profits is given as a bonus in addition to basic

Answer 30

Makes workers more responsible towards the company and keen to help increase profits.

What happens a loss is made there might be a lack of pay security such as during a recession