Chapter 9 Flashcards
What is a Manager/Supervisor Review in performance appraisal?
A direct assessment by the manager of the employee’s performance.
What is an Employee Self-Evaluation?
A self-assessment completed by the employee before the formal review.
What is a Subordinates Review?
When employees evaluate their superior’s performance.
What is a Peer Review?
A performance evaluation conducted by colleagues.
What is a Team Review?
A review that focuses on evaluating team performance as a whole.
What is a Customer Review?
Feedback provided by internal or external customers as part of the performance review.
What are Trait-Based Methods in performance appraisal?
Methods that focus on rating employee traits like dependability or leadership.
What is the Graphic Rating Scale method?
A method where employees are rated on specific characteristics or traits.
What is the Mixed-Standard Scale?
Employees are compared against performance standards using mixed levels of performance descriptions.
What is the Forced-Choice method?
Rater selects from preset descriptive statements that best describe the employee.
What is the Essay Method?
A qualitative method where the manager writes a narrative evaluation of the employee.
What are Behavior-Based Methods in performance reviews?
Methods focusing on observable behaviors and actions during work.
What is the Critical Incident method?
It documents specific examples of particularly good or poor performance.
What is a Behavioral Checklist?
A checklist used to mark observed desirable behaviors.
What is BARS (Behaviorally Anchored Rating Scale)?
A method using clearly defined performance dimensions and specific behavior examples.
What is BOS (Behavior Observation Scale)?
A method that evaluates how frequently an employee performs key behaviors.
What are Results-Based Methods in performance appraisal?
Methods that evaluate employees based on outcomes achieved.
What is Management by Objectives (MBO)?
A goal-setting process where employees and managers jointly define objectives.
What is the Balanced Scorecard method?
A method that evaluates performance using financial, customer, internal process, and learning/growth metrics.
What is a Tell-and-Sell feedback meeting?
A meeting where the manager explains ratings and justifies the decisions.
What is a Tell-and-Listen feedback meeting?
A meeting where the manager provides feedback and listens to the employee’s side.
What is a Problem-Solving feedback meeting?
A collaborative meeting where both parties identify issues and discuss solutions.
Name a key guideline for effective feedback.
Encourage self-evaluation.
What does inviting employee participation in feedback involve?
Allowing the employee to contribute to the discussion and goal setting.
