chapter 9

Question 1

culture

Answer 1

shared beliefs and values that guide the behavior of its members

Question 2

socialization

Answer 2

helps new members learn the culture

Question 3

strong cultures

Answer 3

well, clear defined, widely shared

Question 4

team culture

Answer 4

shared authority, teamwork, collaboration and trust valued

Question 5

entrepreneurial culture

Answer 5

authority goes with ideals, flexability and creativity, change and growth valued

Question 6

heirarchical culture

Answer 6

authority runs the system, traditions are clear and roles are important, rules and heirarchy are valued, predictability emphasized

Question 7

rational culture

Answer 7

authority serves goals, efficiency and productivity are emphasized, planning process is valued, emphasis on modest change

Question 8

observable culture

Answer 8

stories, heroes, symbols, and rites and rituals that convey core values

Question 9

core culture

Answer 9

underlying values that identify shared beliefs about the right way to behave

Question 10

value based management

Answer 10

actively develops, communicates, and enacts shared values

Question 11

workplace spirituality

Answer 11

involves creating meaning and community for employees

Question 12

elements of workplace spirituality

Answer 12

meaningful work, respect for diversity, work/life balance, ethical behavior

Question 13

innovation

Answer 13

involves taking a new idea and putting it into practice

Question 14

process innovation

Answer 14

results in better ways to do things

Question 15

product innovation

Answer 15

results in new or improved goods or services

Question 16

business model innovation

Answer 16

results in new ways to make money

Question 17

green innovation

Answer 17

results in earth friendly business models

Question 18

social innovation

Answer 18

results in business models that help solve social problems

Question 19

social entreprenuership

Answer 19

ways to solve social problems

Question 20

commercializing innovation

Answer 20

turns ideas into products, services, or processes

Question 21

stages of commercializing innovation

Answer 21

1. idea creation
2. initial experimentation
3. feasibility determination
4. final application

Question 22

idea creation

Answer 22

discovering a porential product or a way to modify an existing one

Question 23

initial experimentation

Answer 23

sharing the idea and testing it in prototype form

Question 24

feasibility determination

Answer 24

testing the practicality and financial viability

Question 25

final application

Answer 25

commercializing the product for sale

Question 26

reverse innovation

Answer 26

takes products created for small or emerging markets and mvoes them into larger distribution

Question 27

disruptive innovation

Answer 27

crates an innovative product or service that starts small-scale and moves “up market” to displace prior practives and competitiors

Question 28

change leaders

Answer 28

take responsibility for change

Question 29

status quo managers

Answer 29

do not want change

Question 30

transformational change

Answer 30

results in major redirection of the organization

Question 31

incremental change

Answer 31

involve small adjustments to better align with emerging problems and opportunities

Question 32

change proccess

Answer 32

unfreezing, changing, refreezing

Question 33

unfreezing

Answer 33

involves creating a felt need for change

Question 34

changing

Answer 34

implementing the change

Question 35

refreezing

Answer 35

stabalizing the change

Question 36

force coercion

Answer 36

uses positional power to create change by decree

Question 37

rational persiasion

Answer 37

uses persuasion and emperical argument

Question 38

shared power

Answer 38

develops support for change through personal values