Chapter 8.1 Flashcards
Organization Policies and Documentation
What is Configuration management?
A process through which an organization’s information systems components are kept in a controlled state that meets the organization’s requirements, including those for security and compliance.
What are Service assets?
things, processes, or people that contribute to the delivery of an IT service. Each asset must be identified by some sort of label.
What is a configuration item (CI)?
an asset that requires specific management procedures for it to be used to deliver the service. CIs are defined by their attributes.
What is a configuration management system (CMS)?
the tools and databases that collect, store, manage, update, and present information about CIs.
What is a baseline?
A document of the approved or authorized state of a CI (configuration item).
What is a configuration baseline?
Settings for services and policy configuration for a network appliance or for a server operatHing in a particular application role (web server, mail server, file/print server, and so on).
