chapter 8 telephone techniques Flashcards
1
Q
paraphrasing
A
using different words or simple terms.
2
Q
feedback
A
to make sure the patient understands what is being said.
3
Q
multitasking
A
dealing with one or more tasks at the same time.
4
Q
clarity
A
quality of being clear
5
Q
monotone
A
speaking in unvaried tone.
6
Q
semantics
A
the study of meaning or words
7
Q
speech pace
A
is the speed at which you talk.
8
Q
diction
A
the choice and use of words and phrases in speech or writing
9
Q
pitch
A
a quality of sound as regards to the frequency
10
Q
triage
A
the process of assessment of the patient’s condition
11
Q
inflection
A
a change of tone in the speech
12
Q
jargon
A
the technical terminology of a particular industry
13
Q
congruent
A
in agreement
14
Q
enunciation
A
the use (the utterance) of articulate,clear,speech
15
Q
pronunciation
A
the way in which a word is spoken
